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Jurisdiction: Schuyler County Jurisdictional Class: Non-Competitive Adopted: March 1, 2004 Updated: October 20, 2011 AGING SERVICES AIDE DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for the performance of various activities and services to assist the Office for the Aging in meeting its responsibility to its clients. The incumbent performs a wide variety of tasks including clerical/receptionist duties, outreach to the elderly, providing information on available services and programs, and providing referrals and assistance. The incumbent also visits clients in their homes to determine needs and to provide assistance in carrying out various activities. Work is performed under the direct supervision of the Coordinator of Services for the Aging. Does related work as required. TYPICAL WORK ACTIVITIES: Answers telephone and greets walk-ins as well as those coming for scheduled appointments; Provides information and assistance to clients and family members regarding OFA programs and /or other available services outside of OFA; Assists in scheduling appointments; Plans and assists in activities to stimulate cognitive, physical, social and emotional well-being of the clients; Works directly with older persons or their delegates to help them meet their needs; May make home visits in response to client needs and assist in developing a plan of action to produce a solution; Assists elderly clients in areas such as arranging and scheduling transportation, filling out forms, negotiating with landlords, etc.; May transport clients to appointments, meetings, for shopping and other errands and on recreational outings; Distributes and relates information about resources and services available in the community. Enters data into the aging services client database, as it relates to the provision of services. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Good knowledge of geographic area served by the Office for the Aging; Working knowledge of the social and economic conditions in the area served by the Office for the Aging; Working knowledge of programs and services provided by the Office for the Aging and other service providers; Ability to relate to and interact with others; Ability to communicate with older persons who may have physical or language difficulties; Ability to communicate clearly and effectively both verbally and in writing; Ability to multi-task in a fast-paced environment; Strong organizational skills and attention to detail; Empathy in handling sensitive human problems; Tact, courtesy and integrity; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Six months of experience working in a health or human services setting (verifiable part-time or volunteer work is acceptable), where duties performed include such skills as filing, answering the telephone and basic computer usage. SPECIAL REQUIREMENT: Applicants must possess a valid New York State Driver’s license to operate a motor vehicle or otherwise demonstrate the ability to meet the transportation needs of the job.