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Intensive Case Manager 1 Jurisdiction: Schuyler County Jurisdictional Class: Competitive Adopted: October 13, 2004; Reviewed: June 23, 2011 INTENSIVE CASE MANAGER DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for identifying children and youth in need of case management services. The incumbent assesses clients in order to identify goals, and skill deficits, and determines resources that will meet the need identified in the assessment process. The Intensive Case Manager also coordinates and integrates a written service plan and reviews the plan with clients and their families. The position exists in the County Department of Mental Health, and the work is performed under the general supervision of a Supervising Social Worker or Clinic Coordinator. Does related work as required. TYPICAL WORK ACTIVITIES: Visits clients weekly at their homes to evaluate their progress; Plans and carries out activities to help provide enrichment to children and to improve their social skills; Counsels families regarding behavior modification systems and parenting skills; Assesses clients in order to identify goals, and skill deficits; Determines resources that will meet the needs identified in the assessment process; Coordinates and integrates a written service plan and reviews the plan with clients and their families; Facilitates service delivery; makes appointments for clients with services provider; arranges for people to accompany clients and/or transports clients to appointments when necessary); Assists families in implementing service plans; Assists with in-patient hospitalizations; Helps clients utilize non-mental health community resources; Coordinates treatment plans with service provider; Maintains case management records; Provides services that prevent or resolve unnecessary use of emergency rooms and inpatient care by identifying causes of previous crises and hospitalization, and identifying resources that can provide support during a crisis; Assists clients and families in learning to use fiscal resources (insures that clients are aware of entitlement [SSI, Food Stamps, scholarships, etc.]) and assists them, if necessary, to apply for and secure such benefits. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Good knowledge of the mental health service delivery system; Good knowledge of community resources and interpersonal relations; Ability to analyze and evaluate reports and to make diagnostic assessments; Ability to plan, organize, and control the delivery of services to be provided; Ability to establish, maintain, and terminate a therapeutic relationship with clients; ---PAGE BREAK--- Intensive Case Manager 2 Ability to follow oral and written instructions; Ability to work effectively within a clinical team setting; Ability to organize work efficiently and effectively with a wide range of clients, community agencies and others; Ability to communicate effectively both orally and in writing; Resourceful; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor’s Degree in social work, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, or speech and hearing and three years postgraduate experience in a mental health, medical, social, educational and other service system working with children. SPECIAL REQUIREMENT: Possession of a valid New York State driver’s license.