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Unity Connection Voice Mail with Unified Messaging To Call Voicemail from your desk: ! Press the Messages button ! Enter your PIN followed by # Mailbox ID: 5-digit extension Starter PIN: 1 2 3 4 5 Voicemail from an outside line: ! Dial (978) 619-5665 ! Enter your Mailbox ID Number followed by # ! Enter your PIN followed by # Main Menu Press 1 To play new messages: or Press 3 To review old (saved) messages: During Message Review Repeat Save Delete 1 2 3 Slow Vol. Fast 4 5 6 Back Pause F. Fwd. 7 8 9 Cancel Help End * 0 # After Message Review Repeat Save Delete 1 2 3 Reply Fwd. To New 4 5 6 Back Prop. 7 8 9 Cancel Help New * 0 # Press 2 To send a message: ! Record your message ! Enter the extension or spell the name of the person or distribution list followed by # ! Press # to confirm ! Press 9 1 to add a name ! Press # to send or chose from a message option Message Options: 1 Mark message urgent 2 Request return receipt 3 Mark message private 4 Set future delivery 5 Review recording 6 Re-record message 7 Add to the message # Send message Press 4 For setup options: Press 1 - Greetings: Press 1 – Edit the standard greeting Press 2 – Turn on/off alternate greeting Press 3 – Edit other greetings Press 4 – Play all greetings Press 2 – Message Settings: Press 1 – Message notification Press 3 – Menu style Press 4 – Private lists Press 3 – Preferences: Press 1 – PIN Press 2 – Recorded name Press 3 – Directory listing Copyright © 2003-2019, Maestri Consultants Inc. All rights reserved worldwide. 1 Handset light strip – Indicates an incoming call (flashing red) or voicemail message (solid red). 2 Phone screen – Displays status, feature and call information. 3 Programmable Line and Feature buttons Solid green: Active call. Flashing green: Held call. Flashing amber: Incoming call. Solid red: Shared line in use. 4 Softkey buttons – Engages the associated feature in the display. 5 Navigation pad and Select button – Like a cursor, used to scroll through menus and highlight active calls and features. While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials. 6 Hold – Places a call on hold and retrieves a held call. 7 Conference – Initiates a conference call. 8 Transfer – Initiates a call transfer. 9 Speakerphone – Activates (solid green) and deactivates the speakerphone. 10 Headset – Activates (solid green) and deactivates the user-provided headset. 11 Mute – Deactivates (solid red) and reactivates the microphone. 12 Keypad – Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered. 13 Volume – Adjusts the phone’s ringer volume while on-hook and the handset, speakerphone and headset volumes while off-hook. 14 Contacts – Personal and Corporate Directory look-up access. 15 Applications – Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, Headset sidetone, and Backlight), Accessories (configure analog headset), and Extension Mobility (only if configured). 16 Messages – Auto-dial access to voicemail. 17 Handset – Phone Handset. Cisco 7821 Quick Reference Card Tips: * Exit or back up 0 Help Number and spelling entry toggle ---PAGE BREAK--- PLACING CALLS To place a call: ! Lift the handset or Press the Speaker button or Press the Headset button or Press the New Call softkey or Press a line button ! Dial the number To place a second call on the same line: ! Press the Hold button ! Press the New Call softkey ! Dial the number To call an extension number: ! Dial the 5-digit extension number To call the Receptionist: ! Dial 0 To call an external telephone number: ! Dial 9 + 1 + telephone number To call Emergency Services: ! Dial 911 or 9 + 911 To redial the last number called: ! Press the Redial softkey To place a speed dial call: ! While on-hook, enter the speed dial code ! Press the SpeedDial softkey ANSWERING CALLS To answer an incoming call: ! Lift the handset or Press the Speaker button or Press the Headset button or Press the Answer softkey or Press the flashing line button To answer a second incoming call: ! Press the flashing line button To answer a call on a shared line: ! Press the flashing line button CALL PICK UP To answer a ringing call on a call pickup group members phone: ! Go off-hook ! Press the PickUp softkey SINGLE NUMBER REACH (SNR) To activate/deactivate SNR from your desk phone: ! Press the Mobility softkey ! Press the Select softkey to Enable/Disable Mobile Connect To switch from your desk to your remote phone: ! Press the Mobility softkey ! Press the Select softkey to Send call to Mobile Phone ! Answer your remote phone To switch from your remote phone to your desk phone: ! Hang up the call on your remote phone ! Press the line button your desk phone DECLINE To immediately forward a ringing call to voicemail: ! Press the Decline softkey ENDING CALLS To end a call: ! Replace the handset or Press the Speaker button or Press the Headset button or Press the End Call softkey CALL HOLD To place a call on hold: ! Press the Hold button To retrieve a held call: ! Press the Hold button or Press the Resume softkey or Press the flashing line button To toggle between two held calls on the same line: ! Press the flashing line button To toggle between three or more held calls on the same line: ! Press the flashing line button ! Navigate to the held call ! Press the Resume softkey To toggle between held calls on shared lines: ! Press the flashing line button CALL TRANSFER To transfer a call: ! Press the Transfer button ! Dial the extension number or 9 + 1 + telephone number* ! Option: Announce the caller ! Press the Transfer button or Transfer softkey or hang up If no answer or the line is busy: ! Press the Cancel softkey ! Press the Resume softkey or Press the flashing line button To toggle between calls: ! Press the Swap softkey To transfer two calls on the same line to one another: ! While connected to an active call, press the Transfer button ! Press the flashing line button ! Press the Yes softkey to confirm and complete the transfer To transfer a call to a subscriber’s voice mailbox: ! Press the Transfer button ! Dial * + the voice mailbox number ! Press the Transfer button or Transfer softkey or hang up CALL PARK To put a call on hold at one phone and retrieve it at another: ! Press the Park softkey Note: Displayed park number: 8000X ! Hang up To retrieve a parked call: ! Dial the park number: 8000X CALL FORWARD ALL CALLS To immediately forward all your incoming calls to another number: ! While on-hook, press the Fwd All softkey ! Dial the extension number or 9 + 1 + telephone number or Press the Messages button To deactivate call forwarding: ! Press the Fwd Off softkey DO NOT DISTURB To disable/re-enable the ringer for all incoming calls: ! While on-hook, press the DND softkey CONFERENCE CALLING To place up to a 16-way conference call: ! While connected to an active call, press the Conference button ! Dial the next participant ! Option: Announce the conference ! Press the Conference button or Conference softkey To add additional participants: ! Repeat the above steps To add an incoming caller to an existing call or conference: ! While connected to the incoming call, press the Conference button ! Press the flashing line button ! Press the Yes softkey to confirm and complete the conference To view conference participants: ! Press the Details softkey To remove a participant: ! Navigate to the participant to remove ! Press the Remove softkey CONFERENCE NOW To dial into the 16-way conference service: ! Dial: (978) 619-5660 ! Enter a meeting number: (Host’s 5-digit extension) + # ! If you are the host, enter your PIN: if not, press # If not the host: • Enter the Attendee access code: (default: 1 2 3 4 5) + # Note: If the host has not yet arrived, you will be placed in the waiting room.