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Unity Connection Voice Mail with Unified Messaging To Call Voicemail from your desk: ! Press the Messages button ! Enter your PIN followed by # Mailbox ID: 5-digit extension Starter PIN: 1 2 3 4 5 Voicemail from an outside line: ! Dial (978) 619-5665 ! Enter your Mailbox ID Number followed by # ! Enter your PIN followed by # Main Menu Press 1 To play new messages: or Press 3 To review old (saved) messages: During Message Review Repeat Save Delete 1 2 3 Slow Vol. Fast 4 5 6 Back Pause F. Fwd. 7 8 9 Cancel Help End * 0 # After Message Review Repeat Save Delete 1 2 3 Reply Fwd. To New 4 5 6 Back Prop. 7 8 9 Cancel Help New * 0 # Press 2 To send a message: ! Record your message ! Enter the extension or spell the name of the person or distribution list followed by # ! Press # to confirm ! Press 9 1 to add a name ! Press # to send or chose from a message option Message Options: 1 Mark message urgent 2 Request return receipt 3 Mark message private 4 Set future delivery 5 Review recording 6 Re-record message 7 Add to the message # Send message Press 4 For setup options: Press 1 - Greetings: Press 1 – Edit the standard greeting Press 2 – Turn on/off alternate greeting Press 3 – Edit other greetings Press 4 – Play all greetings Press 2 – Message Settings: Press 1 – Message notification Press 3 – Menu style Press 4 – Private lists Press 3 – Preferences: Press 1 – PIN Press 2 – Recorded name Press 3 – Directory listing Copyright © 2003-2019, Maestri Consultants Inc. All rights reserved worldwide. 1 Handset light strip – Indicates an incoming call (flashing red) or voicemail message (solid red). 2 Phone screen – Displays status, feature and call information. 3 Programmable feature buttons (left side) and session buttons (right side) – Solid green: Active call. Flashing green: Held call. Flashing amber: Incoming call. Solid red: Shared line in use. 4 Softkey buttons – Engages the associated feature in the display. 5 Navigation pad and Select button – Like a cursor, used to scroll through menus and highlight active calls and features. While on-hook, pressing the down option displays your Recent call list. 6 Release button – Disconnects from an active call. 7 Hold – Places a call on hold and retrieves a held call. 8 Conference – Initiates a conference call. 9 Transfer – Initiates a call transfer. 10 Speakerphone – Activates (steady green) and deactivates the speakerphone. 11 Mute – Deactivates (steady red) and reactivates the microphone. 12 Headset – Activates (steady green) and deactivates the user-provided headset. 13 Keypad – Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered. 14 Volume – Adjusts the phone’s ringer volume while on-hook and the phone’s handset, speakerphone and headset volumes while off-hook. 15 Contacts – Personal and Corporate Directory look-up access. 16 Applications – Recent calls (view by All calls or Missed calls), Settings (program Wallpaper, Ringtone, Brightness, Font size, Phone name, Call notifications, Headset sidetone, and Merge alert), Accessories (configure analog headset) and Extension Mobility (if configured). 17 Messages – Auto-dial access to voicemail. 18 Back button – Returns to the previous screen or window. 19 Handset – Phone handset Cisco 8841/8851 Quick Reference Card Tips: * Exit or back up 0 Help Number and spelling entry toggle ---PAGE BREAK--- PLACING CALLS To place a call: ! Lift the handset or Press the Speaker button or Press the Headset button or Press the New call softkey or Press a session button ! Dial the number To place a second call on the same line: ! Press the next idle session button ! Dial the number To call an extension number: ! Dial the 5-digit extension number To call the Receptionist: ! Dial 0 To call an external telephone number: ! Dial 9 + 1 + telephone number To call Emergency Services: ! Dial 911 or 9 + 911 To redial the last number called: ! Press the Redial softkey To place a speed dial call: ! While on-hook, enter the speed dial code ! Press the Speed dial softkey ANSWERING CALLS To answer an incoming call: ! Lift the handset or Press the Speaker button or Press the Headset button or Press the Answer softkey or Press flashing session button To answer a second incoming call: ! Press the flashing session button To answer a call on a shared line: ! Press the ringing line button ! Press the flashing session button CALL PICKUP To answer a ringing call on a call pickup group members phone: ! Go off-hook ! Press the Pickup softkey SINGLE NUMBER REACH (SNR) To activate/deactivate SNR from your desk phone: ! Press the Mobility softkey ! Press the Select softkey to Enable/Disable Mobile Connect To switch from your desk to your remote phone: ! Press the Mobility button ! Press the Select softkey to Send call to Mobile Phone ! Answer your remote phone To switch from your remote phone to your desk phone: ! Hang up the call on your remote phone ! Press the line button your desk phone DECLINE To immediately forward a ringing call to voicemail: ! Press the Decline softkey ENDING CALLS To end a call: ! Replace the handset or Press the Speaker button or Press the Headset button or Press the End call softkey or Press the Release button CALL HOLD To place a call on hold: ! Press the Hold button To retrieve a held call: ! Press the Hold button or Press the Resume softkey or Press the flashing session button To toggle between held calls on the same line: ! Press the flashing session button To toggle between held calls on different lines: ! Press the line button ! Press the flashing session button CALL TRANSFER To transfer a call: ! Press the Transfer button or ! Transfer softkey ! Dial the extension number or 9 + 1 + telephone number ! Option: Announce the caller ! Press the Transfer button or Transfer softkey or hang up If no answer or the line is busy: ! Press the Cancel softkey ! Press the Resume softkey or Press the flashing session button To toggle between calls: ! Press the Swap softkey To transfer two calls on the same line to one another: ! While connected to an active call, press the Transfer button or Transfer softkey ! Press the Active calls softkey ! Navigate to the held call ! Press the Transfer softkey To transfer a call directly to a voice mailbox: ! Press the Transfer button or Transfer softkey ! Dial * + the voice mailbox number ! Press the Transfer button or Transfer softkey or hang up CALL PARK To hold an active call and retrieve it at your phone or another phone: ! Press the Park softkey Note: Displayed park number: 8000X To retrieve the parked call on your phone: ! Press the Resume softkey or Press the flashing session button To retrieve the parked call at another system phone: ! Dial the park number: 8000X DO NOT DISTURB To disable/re-enable the ringer for all incoming calls: ! While on-hook, press the Do not disturb softkey CALL FORWARD ALL CALLS To immediately forward all your incoming calls to another number: ! While on-hook, press the Forward all softkey ! Dial the extension number or 9 + 1 + telephone number or Press the Messages button To deactivate call forwarding: ! Press the Forward off softkey CONFERENCE CALLING To place up to a 16-way conference call: ! While connected to an active call, press the Conference button or Conference softkey ! Dial the next participant ! Option: Announce the conference ! Press the Conference button or Conference softkey To add additional participants: ! Repeat the above steps To add an incoming caller to an existing call or conference: ! While connected to the incoming call, press the Conference button or Conference softkey ! Press the Active Calls softkey ! Navigate to the held call ! Press the Conference softkey To view conference participants: ! Press the Show detail softkey To remove a participant: ! Navigate to the participant to remove ! Press the Remove softkey CONFERENCE NOW To dial into the 16-way conference service: ! Dial: 660 or (978) 619-5660 ! Enter a meeting number: (Host’s 5-digit extension) + # ! If you are the host, enter your PIN: if not, press # If not the host: • Enter the Attendee access code: (default: 1 2 3 4 5) + #