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RESPONSIBLE GOVERNMENT I WANT A CITY GOVERNMENT THAT IS RESPONSIBLE AND RESPONSIVE TO ITS RESIDENTS AND BUSINESSES REQUEST FOR OFFERS TEAM MEMBERS Team Member: Adam O’Sullivan Team Member: Laird Team Member: Dan Werr Team Member: Erik Scairpon Team Member: Jeff Hagen Team Member: Jill Smith Team Member: Joe Averill Team Member: Judy Fani Team Member: Rich Gieseke DASHBOARD INDICATORS Indicator 1: Percent of community responding positively regarding satisfaction with City services. Measure Description: A measure used to provide information on the level of community satisfaction to specific government-provided services. Importance: Satisfaction with services is a useful benchmark of a resident’s overall experience in Redmond and is a broad reflection of how they feel about living in Redmond. Indicator 2: Trend in Redmond’s Price of Government. Measure Description: The sum of all taxes, fees and other revenues collected by all sectors of city government, divided by the aggregate personal income of City residents. Importance: Allows the City to monitor the level of resources available to provide City services and the band within which residents are willing to pay for those services. Indicator 3: The City’s Bond Rating. Measure Description: Reflects the City’s ability to meet or exceed the highest nationally-recognized fiscal policy benchmarks as determined by bond rating agencies. Importance: Measure of prudent financial management practices, maintenance of an open and transparent government and indicator of system integrity. INTRODUCTION/SUMMARY OF OUTCOMES MAP Offers submitted to the Responsible Government priority should support one or more of the outcomes listed below. Outcomes illustrate what contributes to creating a responsible government, and the ---PAGE BREAK--- supporting bullet points indicate why each outcome is important. Your work may support any of the outcomes; they are all indispensable in creating a responsible government. Outcome 1: A Learning and Service Culture Provides the best possible customer service Streamlines to build capacity, increase efficiency and decrease cost Focuses on the needs of the customer Continually strives to improve by supporting an Innovative and collaborative environment Outcome 2: A Customer-Focused Organization Builds trust and support Meets expectations of residents Engages our residents City organization exists to serve customers Outcome 3: A Healthy Financial Condition Demonstrates that the City is well-managed Supports economic resiliency Provides the ability to acquire outside funding to assist in achieving desired outcomes Outcome 4: Service Delivery that Leverages Technology and Innovation Keeps pace with evolving technology Allows City to stay aligned with tech savvy customers Provides more efficient customer service Improves transparency of services and performance OBJECTIVES The following objectives advise offer writers on how the City strives to reach the outcomes listed above. Budget offers can be written to any of these objectives, as well as other objectives not listed, which improve the City’s ability to reach the ultimate outcome of a responsible government. ---PAGE BREAK--- WE ARE LOOKING FOR OFFERS THAT: Objective 1: Use the long-term financial strategy to guide the City in fiscal matters Objective 2: Improve service delivery through the organizational excellence, innovation, customer service, and educational programs Objective 3: Invest in technology and innovative programs that keep pace with the changing needs of a future Redmond Objective 4: Leverage City financial resources with matching grants and partnerships Objective 5: Continue to develop strategies that advance the City towards its goals, mission, vision and values ---PAGE BREAK--- Responsible Government A Learning and Service Culture Provides the best possible customer service Focuses on the needs of the customer Continually strives to improve by supporting an innovative and collaborative environment Streamlines to build capacity, increase efficiency and decrease cost Builds trust and support Meets expectations of residents Engages our residents City organization exists to serve customers Demonstrates that the City is well-managed Supports economic resiliency Provides the ability to acquire outside funding to assist in achieving desired outcomes Keeps pace with evolving technology Allows City to stay aligned with tech savvy customers Provides more efficient customer service Improves transparency of services and performance A Customer-Focused Organization A Healthy Financial Condition Service Delivery that Leverages Technology and Innovation I want a city government that is responsible and responsive to its residents and businesses