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Customer Service Center Locations: City Hall, 15670 NE 85th Street, Redmond, WA, 98052 Project Phase: Customer Service Desk complete, new Conference Center complete Estimated Timeline: Construction September 2017–July 2018 Contact: Ryan Spencer, Customer Service Manager, [PHONE REDACTED] The new Customer Service Center assists visitors with City services, information and meeting room accomodations. Services include: • Check-in for meetings • Providing a wide array of resource information to customers • Responding to citywide phone call and e-mail requests • Managing online and over the counter service requests • Cashiering • Business licensing • Notary services • Receiving deliveries, packages and mail • Receiving plans and bid documents • Receiving public records requests • Checking-in and queuing Development Services customers • Distributing employment and volunteer information • Distributing checks to vendors • Selling King County pet licenses • Distributing contractor pay estimates • Lost and found • Connecting customers with other community services Online Service Requests– “Your Redmond” App and Portal In concert with the new service center, a new online customer service request and management system called “Your Redmond” is now available. The one-stop portal enables people to easily enter service and information requests. An extensive knowledge base enables customers to readily find answers to frequently asked questions. More complex questions and specific service requests are routed automatically, with follow up actions and status reports generated to keep the customer informed. Download the app today! Now Live! ---PAGE BREAK--- Staffing of Customer Service Division Launch Online Service Center and “Your Redmond” App Document Last Updated: March 19, 2019 Project Timeline WE ARE HERE (Project complete) 9/2017 1/2018 7/2018 Phase I: Construction of Customer Service Center Phase II: Construction of 7 Additional Conference Rooms Online Customer Service Request and Management System Total (implementation and first year of service) $53K Service Center and Seven Conference Rooms Preliminary design phase $170K Design phase $249K Construction phase $2.8M Total $3.2M Estimated Project Costs A A A A A A A A A A A A A A A A C E F FEC FEC W. CUSTOMER SERVICE CENTER CUSTOMER SERVICE DESKS SELF-HELP KIOSKS CS SUPERVISOR MERML261.3620 MERML261.3620 48 D1I32 T 48 F1I32 F1 D1I32 T F1I32 F1 48 30 D1I32 R D1I32 R E D1I32 T F1I32 F1 48 D1I32 T F1I32 F1 48 D1I32 DI32 48 6 C D1I32 DI32 42 D1I32 F1I32 E 48 D1I32 F3 G F1I32 F1 G 48 D1I32 F3 F1I32 F2 48 D1I32 F3 F1I32 F2 E 30x48 UE 30x66 30x48 UE L 24x96 UE 24x72 UE L 48 30 D1I32 R E 48 D1I32 T F1I32 F1 48 D1I32 DI32 48 6 C D1I32 DI32 42 D1I32 F1I32 E 24x96 UE 24x72 UE L CS CONFERENCE CS STAFF CS COPY / MAILROOM NEW CSWK NEW CSWK NEW CSWK A A A A A A A A A A A A A A A MERML261.3620 MERML261.3620 48 D1I32 T 48 F1I32 F1 D1I32 T F1I32 F1 48 30 D1I32 R D1I32 R E D1I32 T F1I32 F1 48 D1I32 T F1I32 F1 48 D1I32 DI32 48 6 C D1I32 DI32 42 D1I32 F1I32 E 48 D1I32 F3 G F1I32 F1 G 48 D1I32 F3 F1I32 F2 48 D1I32 F3 F1I32 F2 E 30x48 UE 30x66 30x48 UE L 24x96 UE 24x72 UE L 24 48 D1I32 F3 24 D1I32 F3 48 D1I32 R 48 D1I32 T F1I32 F1 48 D1I32 T F1I32 F1 24 6 C D1I32 F3 F1I32 F1 48 48 D1I32 F3 G D1I32 F3 24 D1I32 F3 48 D1I32 F3 F1I32 F2 E D1I32 F3 F1I32 F2 E 30x96 UE 24x96 US24 UE L 48 D1I32 T 8 24 D1I32 F3 32 F2 48 D1I32 F3 F1I32 F2 E D1I32 2 R 24 D1I32 F3 D1I32 F3 48 D1I32 F3 F1I32 F2 E F1I32 F2 D1I32 R 24 F1I32 F2 D1I32 F3 E 30 4x96 UE 30x48 L 48 D1I32 T D1I32 T 48 D1I32 T D1I32 T 48 48 48 D1I32 F3 D1I32 T 48 D1I32 F3 D1I32 T 48 48 48 D1I32 T D1I32 T 48 6 C D1I32 T D1I32 T 48 48 D1I32 F3 G F1I32 F1 G 24 D1I32 F3 F1I32 F2 48 D1I32 F3 F1I32 F2 E D1I32 F3 G F1I32 F1 G 24 D1I32 F3 F1I32 F2 48 D1I32 F3 F1I32 F2 E D1I32 F3 D1I32 R 24 D1I32 F3 D1I32 F3 48 D1I32 F3 F1I32 F2 E D1I32 F3 D1I32 R 24 D1I32 F3 D1I32 F3 E D1I32 F3 D1I32 R 24 D1I32 F3 D1I32 F3 48 D1I32 F3 F1I32 F2 E D1I32 F3 D1I32 F3 24 D1I32 F3 D1I32 F3 48 D1I32 F3 F1I32 F2 E 48 48 D1I32 R F1I32 F1 24 D1I32 F3 F1I32 F1 E D1I32 R F1I32 F1 24 D1I32 F3 F1I32 F1 E HEIE2110.3048L WS 24x96 UE UE L 24x96 UE UE 30x48 L 24x96 UE UE 30x48 L HEIE2110.3048L WS 24x96 UE UE L 24x96 UE UE 30x48 L 30 D1I32 DI32 42 E D1I32 F3 42 DI32 F1 D1I32 T D1I32 T D1I32 T 30 42 D1I32 T 24 42 D1I32 F3 D1I32 F3 D1I32 T 30 D1I32 T D1I32 T D1I32 T 42 42 D1I32 F3 G F1I32 F1 G 6 C 30 D1I32 F3 F1I32 F1 E 30 F1I32 F2 DI32 F F1I32 F1 G D1I32 F3 G 30 D1I32 F3 F1I32 F1 30 D1I32 F3 E DI32 F1 D1I32 F3 30 DI32 D1I32 E 30x42 UE UE 30x72 L US30 US30 30x42 UE UE 30x72 US30 US30 L US30 US30 30x42 UE UE 30x72 US30 US30 L US30 US30 30x42 UE UE 30x72 L US30 US30 SEAT P MR111AAM SEAT P MR111AAM KITCHENETTE MONITOR 24 D1I32 F3 48 D1I32 F3 24 48 D1I32 R D1I32 T 48 48 D1I32 T 24 F1I32 F1 F1I32 F1 D1I32 F3 6 C 48 48 D1I32 F3 G D1I32 F3 24 D1I32 F3 48 D1I32 F3 F1I32 F2 D1I32 F3 E F1I32 F2 E 30x96 UE 24x96 US24 UE L MONITOR CONFERENCE (20) CONFERENCE (20) UNISEX TOILET CONFERENCE CONFERENCE CONFERENCE (18) CONFERENCE (10) CONFERENCE (10) HALL D.W. REF 30'-0" CENTER OF COLS 6'-10" 12'-10" 6'-9" 14'-4" 5'-11" 40'-0" 3'-0" 7'-7" 12'-1" 10'-6" 10'-6" 13'-1" 19'-9" LINE O F OPEN CEILING ABOVE NEW CSWK NEW CSWK NEW CSWK, NEW CSWK CSWK 6'-2" 8'-6" 7'-7" 4'-0" CG CG CG Blueprints of new customer service desk/staff office area (left) and conference room space (right) Seven new conference rooms have been constructed on the first floor of City Hall, increasing the amount of meeting room space and its accessibility. Residents, businesses, contractors and others conducting business with City staff now have easy access to meeting spaces and eliminate the need for staff to escort visitors to upper floors for their meetings. The additional conference rooms also address the need for larger meeting spaces at City Hall. One of the rooms is able to accommodate meetings, events and trainings for up to 50 attendees. Currently, the Council Chambers is the only room that can accommodate this growing need. Construction is complete, just a small number of punch-list items remain to be addressed. New Conference Center The City of Redmond assures that no person shall, on the grounds of race, color, national origin, or gender, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. For more information about Title VI, please visit redmond.gov/TitleVI. 无歧视声明可在本市的网址 redmond.gov/TitleVI 上查阅 I El aviso contra la discriminación está disponible en redmond.gov/TitleVI.