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YOU ONLY HAVE TO REMEMBER ONE NUMBER IN AN EMERGENCY‐‐9‐1‐1 WHEN SHOULD I CALL 9‐1‐1? Whenever you need a response from police, fire, or emergency medical personnel. If you are unsure you have an emergency, dial 9‐1‐1 and let the communications center decide what action to take. You do not receive all the benefits of 9‐1‐1 if you don’t use it. Examples of reasons to call 9‐1‐1: Medical emergencies, fires, crimes in progress or just occurred, domestic violence, life safety issues. Do not call 9‐1‐1 for information. Refer to your telephone book or the internet for the business telephone number of your police and fire departments for information. WHAT HAPPENS TO MY CALL? The system will route your call to the appropriate department’s communications center. The 9‐ 1‐1 telecommunicator will ask why you’re calling. If necessary, your call may be transferred to another communications center. You will be asked for your address, phone number, name and to describe the situation. Stay calm. Answer the 9‐1‐1 telecommunicator’s questions. The 9‐1‐1 telecommunicator will confirm your location and assess the situation. The communications center will then determine an appropriate response. Be sure to stay on the line. Do not hang up until told to do so. Only hang up if your safety is threatened. WHAT CAN I DO FOR 9‐1‐1? Keep the telephone company informed of any changes in your name or address. Post your house number where it can be easily seen by responding emergency personnel. 9‐1‐1 DURING A DISASTER SITUATION Do not use any telephone for the first few hours after a disaster situation, unless it’s a life‐ threatening emergency. Do not call 9‐1‐1 unless you have a life‐threatening emergency. Dialing 9‐1‐1 to report power outages or to inquire about road conditions What information is needed when you call 9‐1‐1 for help? 1. Your Location 2. Type of emergency 3. Phone Number 4. Name of those involved REMEMBER … 9‐1‐1 may not know your location. If you don’t know where you are it will delay or prevent getting help to you or your loved ones.