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JOB DESCRIPTION Title: TREASURER'S CLERK/CSR Department: Administrative and Development Services Class Code: 6555 FLSA Status: Non-Exempt Effective Date: July l, 2001 (Rev. 07/2011) Grade Number: 11 GENERAL PURPOSE Under general supervision from the City Treasurer is responsible for proper receipting of all monies submitted to the treasurer's office. EXAMPLE OF DUTIES Receives all public funds and monies payable to the City, including all taxes, licenses, fines, utility payments, inter government revenues and special assessments, and prepares deposits in the appropriate accounts. Provides a receipt to every person paying monies to the City Treasurer, including the date of payment and the account paid on. A duplication receipt or summary report shall be filed with the accounting office. Properly uses AS400 system and the HTE software package or other future systems for proper receipting of all monies and reports. Greets and directs visitors to the division they are seeking. Receives, records, collects, deposits and coordinates with all City Departments returned checks, credit cards/debit cards and EFT ’s in the Treasurer's Office; sends demand letters and works with collection company to collect final payment. Assists the public in signing up for new utility services using various applications, such as Utility Service Agreements, Electronic Funds Transfer, Equal Payment and Landlord Agreements; collects and enters information into the HTE Customer Information System including assignment of customer account number. Provides information over the counter, telephone and e-mail to the public regarding utility billing inquiries, complaints, sign-ups, shut offs, and advises customers on new construction procedures as related to other departments. ---PAGE BREAK--- Treasurer's Clerk/CSR Page 2 Assists with collections of delinquent residential and commercial utility accounts; generates letters, notices and reports necessary to the collection of delinquent accounts and reports to the Treasurer on their progress. Assists with the acceptance of payments and produce receipts for customers making utility payments and deposits; reconcile batch and prepare receipts/monies for the Treasurer Office. Coordinates with Water and Power service crews in connecting new services or terminating existing services. Handles return mail; utility statements, delinquent notices and general correspondence; research correct addresses and information. Assists with city mail distribution and processing. Collaborates with I.T. personnel in the correction of programming problems that arise in the HTE billing and collection process. Assists in maintaining the garbage and recycle can inventory. Researches necessary data through Salt Lake County Assessor’s Office to verify proof of ownership. Assists with filing system of applications, work orders, customer correspondence and other office documents; binds billing books; collates and separates bills; prepares bills for mailing; operates inserter equipment. Performs other related duties as assigned. MINIMUM QUALIFICATIONS Education and Experience High school graduation and twelve (12) months related experience, or any equivalent combination of education and experience. Necessary Knowledge, Skills and Abilities Working knowledge of barcode reader, PC's, calculator, validator, IBM printer, etc. Knowledge of Murray City codes/ordinances regarding utility billing. Knowledge of Murray City policies and procedures for utility billing. ---PAGE BREAK--- Treasurer's Clerk/CSR Page 3 Working knowledge of Murray City’s HTE Customer Information and Land Management Systems; working knowledge of Itron automated meter reading equipment. Knowledge of Murray City’s collection process, enforcement techniques, and available legal actions. Skill in typing 35 wpm. Skill in establishing and maintaining effective working relationships with co-workers, supervisor, department heads, city officials, and the public. Skill in entering and retrieving data into/from computerized database. Ability to establish and maintain effective working relationships and customer service protocol with employees and the public; ability to follow written and oral instructions; ability to communicate effectively, verbally and in writing. Ability to enforce utility policies with firmness and fairness. Ability to do mathematical calculations quickly and accurately. TOOLS & EQUIPMENT USED Barcode reader, PC's, calculator, validator, IBM printer, phone, fax and copy machine. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to both print and electronic text. ---PAGE BREAK--- Treasurer's Clerk/CSR Page 4 WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office setting. The noise level in the work environment is usually moderate. DEPT/DIVISION APPROVED BY: DATE: EMPLOYEE SIGNATURE: DATE: H. R. DEPT. APPROVED BY: DATE: *Essential functions of the job.