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CITY OF MISSOULA FIRE DEPARTMENT - #300 Mission Statement To improve the quality of life for the residents of Missoula through • an efficient & effective delivery of emergency services; • code enforcement; • public education; and • on-going training. Our people are the key to our success. Vision Statement Save lives, protect property, ease suffering. Values We value our professionalism. We value the services we provide to the public. We value shared leadership and teamwork. We value and respect the rights of citizens and firefighters. We value a safe environment for the public and for our firefighters. We value our ability to adapt to the changing needs of our community. We value the diversity of our community and our department. The Fire Department provides the following programs and services: Emergency Response - Fires (structure & vehicle fires, wildland / urban interface fires, other fire- related incidents), Medical Emergencies (illness & injury requiring basic and advance life support), Hazardous Materials Incidents (spills & leaks, transportation accidents); Rescues (vehicle & industrial extrications, water / ice rescues, technical rescues - high & low angle, confined space, trench). Fire Prevention & Investigation - Code Enforcement (building inspections, hazard mitigation), Fire Cause Determination (arson investigation, product liability determination, fire cause trends), Public Education (fire safety education, fire protection systems training), Plans Review (new construction plan review, subdivision review, zoning changes review). Training – Ongoing Training (coordinate and deliver basic & specialty training, new employee orientation); Records & Planning (maintain training records, develop & oversee training budget, maintain department licenses & certifications); Emergency Response Support (safety & logistic support at emergency incidents). Maintenance – Maintenance & Repair (maintenance & repair of department apparatus, equipment & facilities, service testing,); Records & Planning (maintenance & repair budget and records, specification & equipment research and development); Emergency Response Support (maintenance, repair & special equipment management at emergency incidents). Administration - Personnel Management (recruitment, hiring & promoting, performance appraisals, scheduling, labor management, workplace rules & regulations); Records & Planning (department budget development & management, strategic and master planning, records & rosters, department goals & objectives); External & Public Relations (liaison with City Administration, City Council and other City departments, interaction with other emergency agencies, providing public information on fire department activities); Emergency Response Support (command & administrative support at emergency incidents). ---PAGE BREAK--- CITY OF MISSOULA ACTIVITIES & OBJECTIVES ADMINISTRATION – FTE’s- 5 - Activity budget equals $ 405,464 The Administration Division of the fire department includes the Fire Chief and Assistant Fire Chief, our Senior Administrative Coordinator, Administrative Secretary and Secretary. This Division's goals are to provide leadership and direction to our personnel and for overall management of the department. The Division has four main areas of responsibility - Personnel Management, Records & Planning, External & Public Relations, Emergency Response Support. ADMINISTRATIVE DIVISION WORK PLAN Ongoing & Mandated Objectives Personnel Management 1. Provide an adequate number of personnel and supporting organizational structure to ensure programs and services are delivered safely, effectively and efficiently. Actively recruit and hire new employees to reflect our diverse community. 2. Maintain a well-trained, educated workforce. Minimize the effects of our hazardous occupation by focusing on safety and training. 3. Meet on a regular basis with Division Heads, staff and department personnel to effectively communicate the department's past accomplishments, current efforts and future plans to all personnel. Records & Planning 4. Work to improve the department's information & records management. Make ongoing evaluation of programs and services, and effectively communicate and share information throughout the organization. 5. Develop & manage the department's budget, payroll & personnel schedules. 6. Pursue funding to hire a consultant to work with fire department administration to complete an update of the Comprehensive Fire Master Plan. External & Public Relations 7. Develop and maintain interagency relationships and inter-local agreements to avail ourselves of partnership opportunities. 8. Provide information to enhance our citizens’ knowledge of programs and services we provide, thereby improving public safety, participation, and customer satisfaction. 9. Provide a pro-active fire prevention program that places emphasis on engineering, code enforcement and public education. Emergency Response Support 10. Provide for 24-hour emergency response as efficiently (within established response time goals) and effectively (with adequate personnel and equipment) as possible within our budget. 11. Reduce suffering in the community by establishing the capability to respond to requests for emergency assistance. 12. Ensure the department has the resources necessary to get the job done safely, effectively & efficiently. a. Provide for and maintain facilities, apparatus, vehicles and equipment in a cost-effective manner, incorporating energy conservation wherever possible. Minimize the impacts of apparatus, vehicle, and equipment breakdowns by maintaining a pro-active preventative maintenance program and replacement schedules. ---PAGE BREAK--- CITY OF MISSOULA b. Provide for adequate water supply to meet current fire flow requirements for fire suppression and protection needs. Develop plans to meet future water supply needs. 13. Investigate the cause of all fires to reduce accidental and arson fires. 14. Minimize insurance costs assuring affordable home or business insurance premiums. Maintain a Class 3 Insurance Service Office (ISO) Rating. FACILITIES BUDGET - INCLUDING HYDRANT FEES -FTE’s 0-Activity budget equals $ 473,719 The Facilities budget includes funding for utilities, building & contents maintenance & replacement. As the department looks at facility remodel and/or construction of new stations, that budget will also include funding for professional services - architectural, engineering or consulting firms. The Facilities budget also includes funding to provide water supplies for firefighting operations. Water for fire protection and domestic consumption in the City of Missoula is provided by private utilities. The fire department pays fire hydrant maintenance fees to these utilities for use and maintenance. Some hydrants are considered to be private hydrants (installed as a result of new construction requirements and/or annexation). Following is a breakdown of fire hydrants listed by water company and cumulative costs over the last four- years: Water Company Actual FY2001 Actual FY2002 Actual FY2003 Projected FY 2004 Projected FY 2005 Hydrant Cost Mountain Water 852 870 918 932 +32 annexations + 25 requested 1029 FY2004 6” = $30.77 ea. 8” = $50.57 ea. Missoula Water Works 39 39 - - - - Grant Creek Water Co. 13 13 13 13 13 $33.61 ea. Expenditures : $296,325 $316,675 $ 333,109 $360,897 $387,628 No Increase anticipated FY05 The City Fire Department will pay an anticipated $360,897 in fire hydrant maintenance fees in FY04 and expect to pay an anticipated $429,392 in fire hydrant maintenance fees in FY05. fees for fire hydrant installation and maintenance vary from $30.77 to $50.57 per hydrant throughout the year. The department does not pay for hydrant maintenance, utilization, or installation of private hydrants. There are an estimated 100 private hydrants. The fire department domestic supply costs are included in the expenditure line in the above table. FACILITIES / HYDRANTS WORK PLAN Ongoing & Mandated Objectives 1. Establish a number identification system for all existing and new hydrants within the city of Missoula. 2. Review existing water mains and hydrant distribution and evaluate available water needed for fire suppression and fire protection systems. 3. Provide a budget impact and implementation plan to begin addressing any water supply deficiencies. ---PAGE BREAK--- CITY OF MISSOULA 4. Provide for an updated water main map for all stations with hydrant locations and a record of hydrant flow capacity. 5. Develop objective criteria for accepting all new hydrants. 6. Provide a reporting and budget adjustment accounting for hydrants that are out-of-service to assure equity in billing. 7. Provide a GIS data map of the water distribution system. TRAINING - FTE’s - 2 - Activity budget equals $ 219,824 The Training Division consists of the Training Officer and the EMS Coordinator. Many department services are regulated by Federal, State and Local guidelines and other services must meet nationally recognized standards. The Training Division ensures that firefighters receive training mandated by these authorities and recognized in applicable regulations and standards. Services provided by the department are increasingly specialized and some of those services - Hazardous Materials Response, Ice Rescue, Wildlands Firefighting, Confined Space Rescue, Trench Rescue - have been defined as department programs and are overseen by Program Managers. Calls for emergency medical services account for more than half of the department's emergency responses and our Emergency Medical Services is a program headed by its own full-time EMS Coordinator (EMSC). The EMSC has multiple responsibilities: insuring effective delivery of emergency medical care to the community, coordinating the re-licensure of the department and its members for EMS at the State and National level, providing ongoing training and education, reviewing patient care records and making improvements to our system, maintaining an inventory of medical supplies, insuring firefighters’ protection from communicable disease, and promoting cooperation with other local EMS agencies. Quality Assurance and Quality Improvement are important functions of the EMSC. The Training Officer and the EMS Coordinator schedule daily training, arrange classes, develop lesson plans, tailor training to MFD’s needs, provide quality assurance programs and prepare budgets. They also are responsible for documenting training and certifications for the department and individuals. Training is accomplished by a number of methods – • The Training Officer and EMS Coordinator schedule daily training for operations firefighters on duty at our four stations. The Training Facility at Station Four is an important component used in many "hands-on" scenarios. • Firefighters attend classes that provide certification as an instructor in a particular field of expertise. Upon return, these instructors then provide certification classes to firefighters “in-house” This method provides a very efficient use of training dollars. • Firefighters also attend the National Fire Academy. This school is located in Emmitsburg, Maryland. Costs including tuition, air fare, room, and board are paid by the Academy. • The Montana Fire Service Training School provides classes around the state and on their campus in Great Falls. Tuition costs are very reasonable for these classes. MFD hosts many of these classes each year at Station Four. Hosting these classes in Missoula increases the number of firefighters we can sponsor by eliminating travel expenses. • The Training Officer and the EMS Coordinator directly provide a great deal of the training. The division also utilizes NFPA Standards and in-house instructors, with Program Managers who provide guidance and direction in their respective specialties to ensure competencies are achieved. The Training Officer and EMS Coordinator also provide and/or schedule training for all new hires. TRAINING DIVISION WORK PLAN Ongoing & Mandated Objectives 1. Utilize the Firehouse software program to document training records, monitor, track, and evaluate department training. 2. Research scheduling software options to better coordinate the training calendar. ---PAGE BREAK--- CITY OF MISSOULA 3. Maintain interagency relationships and partnerships with Montana Fire Service Training School and local and regional businesses & industries. 4. Maintain and develop joint training with other emergency response agencies. 5. Coordinate the work of our Training Task Force to plan, monitor, and evaluate training needs and accomplishments. 6. Maintain and improve a training and planning master calendar. 7. Refine the Training Standard Operating Guideline (SOG) to standardize basic training. 8. Utilize in-house personnel identified by Program Managers to provide specialized / technical training. 9. Conduct at least one “live fire” training session quarterly per shift at our training facility (Station 10. Plan and provide for an updated reference library of International Fire Service Training Association (IFSTA) manuals at all stations. EMS Coordinator Objectives 11. Perform ongoing Quality Assurance evaluations and create program improvements based on findings. 12. Ensure accurate documentation of EMS responses and training. 13. Create effective, cost-efficient training for EMS providers in the department. 14. Prepare a contingency plan for assuming the responsibilities of patient transport, if necessary. 15. Coordinate the American Heart Association (AHA) "Cardiac chain of survival" and create community awareness of preventive measures against sudden cardiac death. (Early access to 911, early Cardio- Pulmonary Resuscitation (CPR), early Basic Life Support (BLS), Advanced Life Support (ALS) and rapid transport to definitive care.) 16. Monitor and maintain an infection control program for department members. 17. Enhance interagency cooperation in EMS. 18. Create and implement department operating guidelines for incident rehabilitation and mass casualty incidents. OPERATIONS DIVISION TRAINING HOURS *Actual CY2001 Actual CY2002 Actual CY2003 Target CY2004 Target CY2005 Input: Hours of training Basic Fire Training Hours 7190 5279 5299 6814 6814 Special Programs / Special Schools Hours 2518 3096 3530 4541 4541 Recruit (Trainee) FF’s** 640 0 1600 0 0 Output: Trained Operations FF's 64 64 64 64 64 HAZARDOUS MATERIALS TRAINING HOURS *Actual CY2001 Actual CY2002 Actual CY2003 Target CY2004 Target CY2005 Input: Hours of training Operations Level HazMat Hours 585 332 351 451 451 ---PAGE BREAK--- CITY OF MISSOULA *Actual CY2001 Actual CY2002 Actual CY2003 Target CY2004 Target CY2005 Technician Level HazMat Hours 878 304 533 685 685 Operations Level FF's 52 52 52 52 52 Technician Level FF's 12 12 12 12 12 Efficiency: Technician & Team Response < Hour of Notification OUTSIDE AGENCY TRAINING HOURS* Input: Hours of training *Actual CY2001 Actual 2002 Actual 2003 Target 2004 Target 2005 Training w/ Outside Agency Hours [PHONE REDACTED] 1117 1117 * Missoula City Police Department, Missoula Rural Fire District, Missoula Emergency Services, Missoula County Airport Authority, Mountain Water, Northwest Energy, E.M.S. Facilities, Department of Natural Resources and Conservation. EMS TRAINING HOURS Actual 2001 Actual 2002 Actual 2003 Target 2004 Target 2005 Input: Hours of training EMS Training Hours 2654 2397 2299 2867 2867 Output: Personnel EMT-B 3 3 5 0 0 EMT-D 42 39 31 35 35 EMT-I 18 18 25 30 30 EMT-P 6 6 6 7 7 CPR-I 39 38 39 39 39 CPR & PUBLIC EDUCATION –MULTI USE OF FACILITIES Actual 2001 Actual 2002 Actual 2003 Target 2004 Target 2005 Input: Instructor hours (avg.) 105 75 78 72 72 Output: Total Classes 35 25 24 26 24 ---PAGE BREAK--- CITY OF MISSOULA Actual 2001 Actual 2002 Actual 2003 Target 2004 Target 2005 Outcome: Participants 230 131 256 240 240 FIRE PREVENTION & INVESTIGATION BUREAU - FTE’s-4 Activity budget equals $ 403,376 The Fire Prevention Bureau currently consists of the Fire Marshal, Assistant Fire Marshal, and two Fire Inspectors. Their job duties are diverse but fall under four major categories - Code Enforcement - building inspections, hazard mitigation; Fire Cause Determination - arson investigation, product liability, fire trending; Public Education - delivery of fire safety education programs, training to businesses and the general public on fire safety & fire protection systems, ongoing public education is the most effective strategy to reduce fire loss in the community; and Plan Review - new construction, remodels, subdivision review, zoning changes. The FPB prioritizes target hazards for fire inspections, ensuring a minimum level of safety in public buildings. Missoula's growth provides an ever-increasing workload for the Bureau. The FPB works with developers, architects, engineers and building owners in assuring safety requirements are achieved. The FPB investigates fires to determine their origin and cause. The Bureau works with other City departments and other Montana municipalities, with County and with State agencies on areas of mutual concern. The adoption of a new fire code at the State and Local level is a work in progress. We are in the process of adopting and implementing a permit fee for inspection and plan review purposes. Public Education remains the primary focus of the Bureau, as we try assure community awareness of fire safety concerns and precautions. FIRE PREVENTION & INVESTIGATION BUREAU WORK PLAN Ongoing & Mandated Objectives Code Enforcement 1. Conduct fire safety inspections, prioritize occupancies and frequency requirements. 2. Continue conversion of FPB records to the revised Firehouse software program. Develop inspection records and other records in the department's FireHouse software. 3. Provide training and assistance to operations personnel on code issues and fire protection systems. 4. Work with the Missoula Redevelopment Agency in accomplishing code compliance within Urban Renewal Districts. Fire Cause Determination 5. Provide personnel for fire cause determination, documentation and follow-up. Public Education 6. Provide Public Education programs to businesses, neighborhood and community groups, schools, special needs groups and individuals. 7. Continue coordination & management of the department's residential Smoke Detector program. 8. Plan and develop seasonal and specific safety presentations, as well as public service announcements concerning fireworks, open burning, Christmas tree safety and cold weather heating. ---PAGE BREAK--- CITY OF MISSOULA 9. Continue as an active member in Missoula County Fire Protection Association (MCFPA) in providing public education in partnership. 10. Provide training and assistance to operations personnel and new employees on code issues, fire protection systems and public education programs. Plans Review 11. Review all zoning changes, subdivisions, and new construction plans for compliance with adopted codes and standards. Provide comments on behalf of the department during the review period. SMOKE DETECTOR PROGRAM VISITS Input: Actual 2001 Actual 2002 Actual 2003 Projected 2004 Projected 2005 Output: Homes Visited 1,797 739 500 250 Batteries Supplied 111 35 50 50 Detectors Furnished 190 53 50 50 Goal: At least one working smoke detector per residence. PUBLIC EDUCATION PRESENTATIONS Input: Actual 2001 Actual 2002 Actual 2003 Projected 2004 Projected 2005 Presentations 282 177 164 200 250 Output: Participants – Schools, Businesses, Seniors & Individuals, Civic Groups 5,437 4,117 4,685 5,000 5,000 Goal: Public education decreases fire frequency, loss of life and injury due to fire, and property loss. CODE ENFORCEMENT & PLAN REVIEWS Input: Actual 2001 Actual 2002 Actual 2003 Projected 2004 Projected 2005 Inspections 1,542 1,340 1,298 1,500 1,750 Output: Violations Noted 2,977 2,445 3,291 3,000 3,000 Violations Corrected 48% 39% 37% 50% 50% Plans Reviewed 500 404 438 650 650 Goal: Achieve 75% violations corrected. ---PAGE BREAK--- CITY OF MISSOULA JUVENILE FIRE SETTER PROGRAM / FIRE INVESTIGATIONS Actual 2001 Actual 2002 Actual 2003 Projected 2004 Projected 2005 Fire investigation hours 270 285 130 150 200 Actual 2001 Actual 2002 Actual 2003 Projected 2004 Projected 2005 Number of arson fires 15 11 17 15 15 Juvenile Fires 11 15 4 15 15 MAINTENANCE DIVISION - FTE’s - 1 - Activity budget equals $ 93,706 The department’s Master Mechanic administers the Maintenance Division. The primary duties of the Maintenance Division are Maintenance & Repair (maintenance & repair of department apparatus, equipment & facilities, service testing); Records & Planning (maintenance & repair budget and records, specification & equipment research and development); and Emergency Response Support (maintenance, repair & special equipment management at emergency incidents). Some objectives mirror requirements from National Fire Protection Association (NFPA) standards. MAINTENANCE DIVISION WORK PLAN Ongoing & Mandated Objectives Maintenance & Repair 1. Perform preventive maintenance, repair and fabrication on all fire department apparatus and portable equipment. 2. Schedule and perform appropriate tests on all pumping apparatus (NFPA 1901 & 1911), schedule annual service test on aerial apparatus (NFPA 1914). 3. Perform preventative maintenance on boat, cataraft, and trailer. 4. With the fire chief, conduct an annual inspection of all stations and equipment. 5. Maintain department maintenance vehicle. Records & Planning 6. Revise apparatus specifications for new apparatus as required. 7. Compile apparatus repair frequencies and costs. 8. Maintain budgeted expenditures and line items. 9. Maintain appropriate parts, reserve equipment, and appliance inventory. 10. Research and development of new equipment and maintenance procedures. Emergency Response Support 11. Respond to all major working fires and significant events as required. 12. Provide training on apparatus and equipment operations including preventative maintenance. 13. Maintain firefighting skills, certifications & qualifications. APPARATUS & EQUIPMENT ---PAGE BREAK--- CITY OF MISSOULA Input Apparatus & Equipment Year Status Efficiency 1 B/C Command Vehicle – Suburban 1999 Front Line < 1% downtime 1 Fire Engine (Type 1) – Pierce 1999 Front Line downtime 1 Fire Engine (Type 1) – Pierce 1999 Front Line downtime 1 Fire Engine (Type 1) – Pierce 2002 Front Line downtime 1 Fire Engine (Type 1) – Pierce 2003 Front Line downtime Input Apparatus & Equipment Year Status Efficiency 1 Fire Engine (Type 1) – Mack 1990 Reserve downtime 1 Fire Engine (Type 1) – Mack 1979 Reserve < 1% downtime 1 Ladder Truck – Smeal 1999 Front Line < 1% downtime 1 Ladder Truck – Mack Aerialscope 1990 Front Line < 1% downtime 1 Wildland Engine (Type 2) 2000 Front Line < 1% downtime 1 Wildland Engine (Type 6) 1999 Front Line < 1% downtime 1 Wildland Engine (Type 6) 2001 Front Line < 1% downtime 1 Wildland Engine (Type 6) 1988 Front Line < 1% downtime 1 Water Tender – International 2001 Front Line < 1% downtime 1 Utility Truck N/A 1 Boat – 16’ Aluminum Hull, Jet Pump Outboard 2001 Front Line < 1% downtime 1 Boat & Trailer – Cataraft 2001 Front Line < 1% downtime 1 SCBA Cascade Trailer 1997 Available < 1% downtime Outpu t Responded to 100% of all calls OPERATIONS DIVISION – FTE’s - 64 - Activity budget equals $ 5,392,131 The Operations Division consists of four shifts - each staffed by a Battalion Chief (BC), 4 Captains, and 11 Fire Fighters. This division responds to emergency and non-emergency calls for service from four fire stations located throughout the community. Operations is staffed 24 hours per day by a minimum of at least 13 firefighters at all time (4 stations staffed with a minimum of three firefighters and an on-duty Battalion Chief) who respond to save lives, protect property and ease suffering. Emergency services include fire control, emergency medical services, spills and leaks of hazardous materials, and a broad range of specialty rescue services (extrications, water / ice rescues, high & low angle rescues, confined space & trench rescues). When not responding to emergencies, time is spent in public service delivery, training, pre-fire and incident planning, and routine apparatus, equipment, and station maintenance activities. Performance Goals and Objectives are developed in part based on National Fire Protection Association (NFPA) Standards and the Code of Federal Regulations (CFR). ---PAGE BREAK--- CITY OF MISSOULA OPERATIONS DIVISION WORK PLAN Ongoing & Mandated Objectives 1. Establish our first-due engine company on the scene within 6 minutes 90% of the time for both fires and medical emergencies. (That on-scene time goal includes a 1 minute dispatch time goal, a 1 minute turnout time goal, and a 4 minute response time goal.) (NFPA 1710) 2. Establish our first alarm assignment (2 engine companies, 1 ladder company, Battalion Chief) on the scene within 10 minutes 90% of the time at a fire suppression incident. (That on-scene time goal includes a 1 minute dispatch time goal, a 1 minute turnout time goal, and an 8 minute response time goal.) (NFPA 1710) 3. Minimize loss of life, suffering, effects on public health and property loss due to fires, medical emergencies (sudden illness or injury), hazardous materials releases, natural disasters, bio-terrorism and weapons of mass destruction. 4. Provide technical rescue response with the necessary equipment and training to assure public and firefighter safety. (NFPA 1670) 5. Provide a pre-fire and incident planning program for all major target hazards and multi-family / multi- story residential occupancies. 6. Assure proper implementation of the Incident Command System (ICS) on all incidents (NFPA 1561). 7. Conduct home visitation door to door, to support the Smoke Detector Program. 8. Provide site inspections of all properties requesting a burn permit. 9. Provide initial Operations level response to incidents involving hazardous materials. Provide for a joint response with MRFD on all requests for the Regional Hazardous Materials Response Team within one hour of notification. 10. Provide Call-In crews within 30 minute of employee notification to provide assistance at large-scale emergencies and/or to staff reserve apparatus and provide emergency coverage to the City. EMERGENCY RESPONSES Actual CY 2001 Actual CY 2002 Actual CY 2003 Projected CY 2004 Projected CY2005 Total Incidents 4266 4449 4729 4940 5166 District 1 Responses 1361 / 31.9% 1393 / 31.3% 1391 / 29.4% 1525 1595 District 2 Responses 1036 / 24.3% 1080 / 24.3% 1184 / 25.0% 1212 1267 District 3 Responses 859 / 20.1% 893 / 20.1% 964 / 20.4% 998 1043 District 4 Responses 1010 / 23.7% 1083 / 24.3% 1190 / 25.2% 1205 1260 EMERGENCY RESPONSES Types of Responses Actual CY 2001 Actual CY 2002 Actual CY 2003 Projected CY 2004 Projected CY 2005 ---PAGE BREAK--- CITY OF MISSOULA 100 - Fires 181 204 207 209 212 200 - Overpressure/Ruptures 14 7 10 10 10 300 - Emergency Medical 2174 2451 2846 3005 3172 400 - Hazardous Conditions 346 390 344 379 417 500 - Service Calls 198 183 176 159 144 600 - Good Intent Calls 843 832 744 764 784 700 - False Alarm/False Call 367 376 396 407 418 *800 - Severe Weather & Natural Disaster 136* 4 4 6 8 900 - Special Incident Types 7 2 2 2 2 Total Responses 4266 4449 4729 4940 5166 DEPARTMENT TOTAL BUDGET $6,988,221