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1 Job Announcement Adventure Hub Junior Operations Manager Opens: Thursday, March 3, 2022 Closes: Open until filled Will begin reviewing applications on 3/17/2022 Status: Part-Time (between 15-24 hours per week) Non-Exempt, Non-Benefitted Hiring Range: $22.00—$25.00 per hour Under the direction of the Adventure Hub Senior Operations Manager, the Adventure Hub Junior Operations Manager manages retail recreation services and facility access for the public in the activities of ice skating, roller skating, splash pad, sport climbing, and other forms of active and passive entertainment on the Millcreek Common Plaza. Incumbent provides process & people management in all aspects of day- to-day and special event programming and operations at the plaza, as well as operational oversight, staffing support, customer relations leadership, and service contractor performance management. Application Process: Interested applicants should submit a resume with cover letter and references to: Millcreek Human Resources Attn: Stephanie Bond 3330 South 1300 East Millcreek, UT 84106 OR [EMAIL REDACTED] ESSENTIAL JOB FUNCTIONS 1. Meet performance standards established with the employee’s supervisor. 2. Manage Adventure Hub operations for retail/rental of skates and other recreation equipment. 3. Manage and enforce polices for access to and conduct while using the Plaza facilities. 4. Manage passive entertainment and services of the Plaza WiFi access, ambient music, outdoor furniture, table games, etc.) 5. Provide oversight of day-to-day and select special programming of entertainment and exhibition on the Plaza. 6. Co-manage relationships and communications with the general public. 7. Respond to/resolve the great majority of escalated customer and operational issues. 8. Manage and support the Adventure Hub operations team. Lead scheduling, rostering, training, and on-boarding of Adventure Hub staff and volunteers. 9. Ensure adequate performance of day-to-day contractor-provided services. 10. Assist with Millcreek Common venue tours for client partnerships and planning purposes. 11. Oversee the performance of providers who contract for event services. 12. Perform other duties as assigned. POSITION(S) SUPERVISED: Adventure Hub Lead(s) Adventure Hub Crew An array of service contractors and temporary event production staff Millcreek City Volunteers ---PAGE BREAK--- 2 MINIMUM QUALIFICATIONS 1. Education and Experience: a. Graduation from high school or GED; b. Two—Three (2-3) years’ experience operating retail, commercial, or public recreation activities or services, private and/or public events and/or their services retail services, recreation host, food and beverage, logistics, accommodation, banquet, production services, etc.). 3. Knowledge, Skills and Abilities: a. Knowledge of principles for providing high-level customer service. b. Ability to use tact and diplomacy under stressful situations associated with public interaction. c. Ability to make decisions and use good judgement. d. Ability to establish and maintain effective working relationships with employees, contractors, other departments, and the public. e. Ability to operate a personal computer and competency using Microsoft Office products (Outlook, Word, Excel, etc.). f. Competency in communicating clearly and concisely with City personnel and the public both orally and in writing. g. Ability to reliably manage established processes and policies, and shape their improvement, as necessary. h. Ability to manage and extract optimal performance from the operations team, using sound principles of team leadership & collaboration. Demonstrate an ability to share workload with collaborators. i. Ability and willingness to train and to transfer knowledge to colleagues, subordinates, volunteers, and contractors for successful delivery and group satisfaction. j. Ability to lead and operate self-sufficiently, without the support of City headquarters outside City business hours. WORKING CONDITIONS 1. Environment: Work is performed in a mixed environment of standard office and outdoors on-venue at Millcreek Common Plaza. Incumbent should be able to lift 25 lbs. and handle more weight with assistance of logistics equipment. The nature of community recreation and events requires the incumbent to work outside of traditional work-week hours and days. 2. Physical: Primary functions require sufficient physical ability and mobility to work in transitional settings between sitting at workstation, to standing at customer service counter, to on the move outdoors in the recreation space, and to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 3. Vision: See in the normal visual range with or without correction 4. Hearing: Hear in the normal audio range with or without correction. 5. Attendance: The Adventure Hub is the employee’s headquarter and primary location for work. Due to the nature of this position, incumbent must be available to work afternoon/evening shifts, weekdays, weekends, and some holidays. Employee is expected to report to and maintain contact with the city offices during shifts that overlap normal business hours Monday through Friday, and to operate self- sufficiently outside of these hours. ---PAGE BREAK--- 3 OFFERS OF EMPLOYMENT ARE CONTINGENT ON SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND CHECK IN ACCORDANCE WITH CITY POLICY AND APPLICABLE LAW. CRIMINAL OFFENSES WILL BE REVIEWED ON A CASE-BY-CASE BASIS AND DO NOT AUTOMATICALLY DISQUALIFY A CANDIDATE FROM CITY EMPLOYMENT. E-Verify. Millcreek participates in the federal Employment Eligibility Verification Program Verify). If hired, your continued employment will be contingent upon confirmation of your eligibility through the E-Verify system. Equal Opportunity Employer. Millcreek is an equal opportunity employer without regard to age, marital status, color, disability, national origin, sex, sexual orientation, gender identity, race, or religion. ADA. To request accommodation under the Americans with Disability Act (ADA), please contact Kurt Hansen at [EMAIL REDACTED] or call [PHONE REDACTED]. Veteran’s Preference. Refer to Title 71 UCA 10 as amended for eligibility requirements for veteran’s preference. If you claim veteran preference, you must submit a copy of Form DD-214, certifying honorable veteran status. If you claim disabled veteran preference, you must also submit a letter of verification from the Veteran’s Administration dated within the last 90 days. A spouse or unmarried widow or widower of a veteran must also submit a copy of their marriage license as well as the DD-214. ---PAGE BREAK--- 4 About Millcreek Millcreek incorporated as a municipal government in December 2016. Located in Salt Lake County, Millcreek is Utah’s 12th largest city with a population of approximately 61,000 people. The diversity of people and access to resources provided to the residents of Millcreek are unparalleled. Many of Millcreek’s neighborhoods were founded by pioneers whose descendants continue to live here and welcome the “new American” population to bring rich cultural experiences. A hub for outdoor recreation, Millcreek residents have outstanding access to year-round recreational activities, along with a strong sense of community and volunteerism which make the City an amazing community that our residents are proud to call home. The city’s borders stretch from eastern Millcreek Canyon all the way to the Jordan River in the west, with Salt Lake City to the North and Murray and Holladay cities to the south. Visit millcreek.us for more information about the city and services provided. Did you know? The inventor of the television, Philo T. Farnsworth, worked at the Baldwin Radio Factory in the early 1920’s, located at 3474 South 2300 East in Millcreek. Millcreek is home to St. Mark's hospital, the City's largest employer. St. Mark's employs over 1700 people, which has helped create a prominent medical hub within the city boundaries. Millcreek runs from the Jordan River to Millcreek Canyon, which supports Millcreek's motto "connected by nature." It is no wonder that Millcreek is home to many outdoor recreation businesses.