Document Millcreek_doc_aa9fdb53fc

PERMIT RE: Residential Facility for Persons with a Disability Address: 1871 East 3300 South Parcel No.: 16-28-[PHONE REDACTED] File No.: RA-24-001 Date: 4 March 2024 Issued By: Millcreek Planning and Zoning Francis Xavier Lilly, AICP, Planning Director On 21 February 2024, Friends of Switchpoint (“Switchpoint”, “Applicant”) filed an application for a permitted use review regarding a permitted use/reasonable accommodation for a residential facility for persons with a disability (“Facility”), pursuant to §19.87.050 of the Millcreek Code. In Switchpoint’s application, they stated that the facility will be utilized as a residential support program for adult women that will be licensed by the State of Utah as a residential support program, a Human Services Program regulated under Utah Code Ann. §26B-2-1-101 et seq. defines a residential support program as follows: "Residential support program" means a program that arranges for or provides the necessities of life as a protective service to individuals or families who have a disability or who are experiencing a dislocation or emergency that prevents them from providing these services for themselves or their families. "Residential support program" includes a program that provides a supervised living environment for individuals with dysfunctions or impairments that are: emotional; (ii) (iii) developmental; or (iv) behavioral. Treatment is not a necessary component of a residential support program. "Residential support program" does not include: Millcreek City Council Jeff Silvestrini, Mayor Silvia Catten, District 1 Thom DeSirant, District 2 Cheri Jackson, District 3 Bev Uipi, District 4 Millcreek City Hall 1330 East Chambers Avenue Millcreek, Utah 84106 [PHONE REDACTED] millcreek.us ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 2 a recovery residence; or (ii) a program that provides residential services that are performed: exclusively under contract with the department and provided to individuals through the Division of Services for People with Disabilities; or in a facility that serves fewer than four individuals. In the application letter (“Letter”), Switchpoint states their intent to apply for a license for women residents who have a history of mental illness and in many cases homelessness, subject to capacity limits established in Operational Phases described below. Applicant’s Letter indicates that a significant number of the residents will have co-occurring serious physical health issues such as diabetes, chronic pulmonary disease, or liver or heart deficiencies. Clients will be referred to the facility through a clinical referral, and will be treated through an Assertive Community Treatment Team (“ACT Team”) for long-term behavioral health care as well as assistance in activities of daily living, including but not limited to nutrition, basic hygiene, preventative healthcare and wellness, and continued compliance with the Plan of Care established by the ACT Team. Operational Phases Phase 1: Initial capacity is limited to 20 women residents for the first 90 days after receiving a Millcreek Business License. Phase 2: Sixty days after commencing operations, a meeting will be held involving Millcreek, Switchpoint, Unified Police Department, and the Utah Office of Homeless Services to review the Facility’s performance, based on the following criteria: A. Number of hospitalizations. B. Number of emergency room visions. C. Interactions with law enforcement outside the facility, and any onsite calls for service. Phase 3: After 90 days, based on the results of Phase 2 and upon receipt of a letter from the Utah Office of Homeless Services, Millcreek shall approve an expansion of capacity of up to 43 women residents. Operational Protocols Applicant included in their application and mentioned in discussions with staff and members of the Millcreek Community the following operational protocols: ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 3 1. The Facility will not be a walk-in shelter. Residents require a clinical referral to participate in the program. 2. There will be onsite security, 24 hours a day and seven days a week. Security tasks will involve walking the outside perimeter of the site at least hourly. 3. Visiting hours for guests are limited to 8 am to 10 pm. 4. The following individuals will not be admitted into the Residential Support Program: A. Individuals with sex offense, murder, or manslaughter convictions at any time in the past. B. Individuals with violent criminal charges in the seven years prior to the date of application for admission. C. Individuals with distribution or theft charges within the three years prior to the date of application for admission. 5. Screening and background checks will be required of all potential residents and guests. Background checks for potential residents will screen for the criteria outlined in Section 5 through Section 5 listed above. Background checks for guests will screen for any prior criminal activity. Guests may be refused entry on the basis of a background check. 6. Millcreek staff will coordinate evaluation meetings with Switchpoint, Millcreek, and the Unified Police Department. 7. Millcreek staff and the Unified Police Department will participate in the evaluation meeting to determine Switchpoint’s readiness for accepting additional clients after 90 days. 8. Residents will be required adhere to the Resident Handbook, included in by reference in this determination. 9. Residents will be required to actively participate in long-term behavioral health treatment, through the ACT Team. 10. Violence, threats of violence, theft, or criminal activity on or off property will be grounds for eviction from the program. 11. A minimum staffing ratio of one staff person for every 10 residents must be maintained at all times. This staffing ratio does not include on-site security or the ACT Teams when ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 4 they are at the Facility. Switchpoint shall continuously maintain in good standing a state license to operate a residential support program, as well as a Millcreek Business License. Resident Handbook and Policy and Procedure Document Switchpoint supplied a Resident Handbook and a Policy and Procedure Document for staff that establish expectations for residents and staff. Together, Switchpoint’s Letter, Resident Handbook, and Policy and Procedure Document are included by reference in this determination. Analysis and Findings 1. Scope of Project and Existing Conditions The Facility is located at 1871 East 3300 South in the City’s RM Multifamily Residential Zone and has been used historically as an assisted living facility. The east parking lot serving the facility is zoned R-2-10. The parcels directly adjacent to the north are zoned R-1-8 and the parcels directly adjacent to the East and West are zoned R-M. The surrounding uses include single-family dwellings, a fire station, a townhome development, multifamily housing, and a cemetery. Figure 1: Zoning Map ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 5 Table 19.44-1 in §19.44.020 of the Millcreek Code lists permitted and conditional uses in the R-M zone, which include the following: • Residential facility for elderly persons • Residential facility for persons with a disability Access: Vehicular access is provided via Melbourne Street and 1885 East. Parking: The property provides 19 parking spaces in total, including two accessible parking spaces. Few of the residents require parking, although staff and family visitors will require parking. Parking for residential facilities for persons with a disability is regulated under §19.87.080 of the Millcreek Code. The code establishes a baseline requirement of four spaces plus one space for each five residents. Assuming 20 residents, the required parking would be 8 spaces. Assuming 43 residents, the required parking is 13 spaces. Staff finds that no additional required parking for this reasonable accommodation, as there will be approximately six staff present during daytime hours. Use and Intensity: Applicant is requesting permission for a state-licensed residential support program that will consist of 43 residential single-occupancy rooms, serving up to 43 women clients, subject to the Operational Phases described above. Applicant will maintain a minimum staffing ratio of 1 staff person for every 10 residents, not including on-site security or the ACT Teams when they are at the Facility. 2. Compliance with Applicable Zoning The R-M zone lists ‘Residential facility for persons with a disability’ as a permitted use. Furthermore, §19.04.452 of the Millcreek Code defines ‘Residential facility for persons with a disability’ as follows: "Residential facility for persons with a disability" means a residence: A. In which more than one person with a disability resides; and B. Is licensed or certified by the Department of Human Services under Title 62A, Chapter 2, Licensure of Programs and Facilities, Utah Code, Unannotated; or licensed or certified by the Department of Health under Title 26, Chapter 21, Health Care Facility Licensing and Inspection Act, Utah Code, Unannotated. We note that, subsequent to the adoption of the Millcreek definition, the State of Utah combined the Department of Health and the Department of Human Services into one ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 6 department, Health and Human Services, and that the licensing of Human Services Programs and Facilities is regulated under Utah Code Ann. §26B-2-1-101 et seq The R-M zone does not specify a maximum density for residential facilities for persons with a disability but establishes a minimum lot area of 20,000 square feet for ‘other permitted principal uses.’ The Facility is on property that is approximately 47,480 square feet in area and meets the minimum lot size for a residential facility for persons with a disability. The immediate prior use of the property was an assisted living facility with 43 single-occupancy bedrooms. The prior operators of the Facility held a business license with Millcreek for an assisted living facility. Applicant does not seek to expand the footprint or number of bedrooms in the existing facility. Accordingly, Millcreek finds that the use can be approved as a permitted use allowed in the code and no reasonable accommodation pursuant to Chapter 19.87 of the Millcreek Code is necessary. 3. Statutory Authority and Rationale for Determination Pursuant to Millcreek’s ordinance regulating residential facilities for persons with a disability, Chapter 19.87 of the Millcreek Code, The Planning Director and City Attorney are asked to consider the following: 19.87.050 B The facility meets or will meet all program, physical facility, and licensure requirements of the state department of human services or department of health. Applicant asserts that the Facility will meet all required regulations by the State, County and Municipality to conduct a residential support program for adult women, as indicated in their Letter, and subject to the Operational Protocols described above. Final approval from the City will be contingent upon receiving all required documents for the designated address, including a site-specific license issued by the Utah Department of Human Services, and any approvals provided by the City may be withdrawn if proper documentation is not provided for the business license application. 19.87.070 B Except as otherwise provided in this chapter, buildings and uses shall meet all applicable City development standards, licensing and zoning requirements. Applicant will be using an existing building for the project that has historically been used as an assisted living facility. All alterations to the existing property, proposed by the applicant, will be interior alterations. At a site visit held on 24 January 2024, staff did not observe any existing zoning code violations on the property. No exterior alterations are proposed that may adversely impact adjacent properties. If, at any point in the future, the property owner or any business on the property wishes to ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 7 construct an expansion of the current development that may expand the occupiable space of the building, any addition must meet all applicable current zoning regulations and building requirements. 19.87.050 The facility shall not house persons who are involuntarily residing therein or who are residing therein as a part of or in lieu of confinement, rehabilitation, or treatment in a correctional facility. Applicant asserts in their letter of intent that the Facility will provide voluntary residential support to women experiencing mental illness, and that participation is subject to a clinical referral through an ACT Team. 19.87.050 B The applicant provides sufficient evidence that the requested accommodation is necessary to allow disabled individuals reasonable, non-discriminatory, federally mandated housing opportunities in the relevant zone. Evidence may include information relating to the history, management, financial feasibility, and therapeutic benefits of the facility, and applicable law. Applicant outlines their therapeutic rationale in their Letter. Millcreek finds that Applicant’s proposal does not exceed the limits prescribed in the R-M zone, and that no reasonable accommodation pursuant to Millcreek code or the Americans with Disabilities Act is required. 19.87.080 Parking The minimum number of parking spaces shall be four spaces plus one space for each five residents, provided that if the number of residents who own or operate a motor vehicle exceeds the number of parking spaces established above, additional parking shall be provided to ensure that every resident who owns or operates a motor vehicle has a lawfully located off-street parking space. The property contains 19 parking spaces. Assuming a maximum occupancy of 43 clients, Millcreek Code requires a total of 13 parking spaces on the property. Applicant meets the parking requirements with this proposal. Per Millcreek Code §19.80.010 since Applicant is utilizing an existing development and existing parking lot, if any parking issues arise as a result of permitting the Residential Support Program, the city may require a revised site plan to evaluate the need for additional required parking. 19.87.050 Institutional Uses. Consistent with the International Building Code, residential facilities designed to house more than sixteen individuals constitute "institutional facilities" likely to create a fundamental change in the character of a single family residential neighborhood. The only residential zone where an application for a ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 8 conditional use permit for an institution serving more than sixteen residents may be approved is in a zone that allows apartments as a conditional or permitted use. The Facility is categorized as an Institutional Use, but is still classified as a residential facility for persons with a disability in our code. The Facility is located in the RM zone, which allows multiple-family dwellings as conditional uses. Because the RM zone also allows residential facilities for persons with a disability as a permitted use, no conditional use permit is required. 19.87.050 The director or the director's designee may not deny the application based upon reasonably anticipated detrimental effects to the community so long as reasonable conditions are proposed to mitigate such anticipated detrimental effects. Applicant is proposing the Facility to occupy the same building that has historically been in use as an assisted living facility, and the Facility provides vehicular access onto Melbourne Avenue and 1885 East. This building is adjacent to an existing single-family neighborhood. As part of this project, staff finds that there are the following reasonably anticipated detrimental effects, as well as mitigations to be implemented prior to Applicant receiving a certificate of occupancy. These detrimental effects and mitigations were discussed with Applicant over a series of telephone calls with them. 1. Detrimental Effect: Visitor parking could encroach into the neighborhood. Mitigation: Applicant proposes to limit visitation hours for patients in their Guidelines. Visitors shall be limited to one at a time. Visitors Visitor parking shall utilize the on-site parking stalls. Applicant shall have a sign clearly posted at the entrance of the Facility stating that visitor parking is prohibited on 1885 East and Melbourne Avenue. 2. Detrimental Effect: During the site visit on 24 January 2024, the Millcreek Building Official and Millcreek Fire Marshal did not identify any significant deficiencies. Mitigation: Applicant shall obtain all required building permits and shall obtain the approvals of the Building Official and Fire Marshal prior to receiving a business license. 3. Detrimental Effect: Applicant acknowledges that the facility will not be a lockdown facility and is not intended as an alternative to incarceration or other judicially-mandated program. Residential support programs may produce excessive calls to first responders, and operational practices may result in security and safety concerns for the building, its occupants, or neighboring property owners and nearby residents. ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 9 Mitigation: The following mitigations will be required: A. Applicant will limit the clients to adult women, subject to the Operational Phases described above. B. Staffing will be continuously maintained as described in this letter. C. Applicant shall adhere to all of the Operational Protocols described in this letter. D. Applicant shall continually maintain in good standing a Millcreek Business License and a License to operate a Residential Support Program by the State of Utah Department of Human Services. E. In the event that the City receives complaints or calls for service to the facility in excess of other similar facilities in Millcreek, the City may consider additional mitigations to avoid termination of this permit. Decision Based on the above analysis and documents submitted to the Millcreek Planning and Zoning Department, the use for a residential facility for persons with a disability located at1871 East 3300 South in the R-M zone is hereby permitted, subject to the requirements as set forth in Chapter 19.87 of the Millcreek Code and all applicable Municipal, County, and State Codes for permitting such a use. Any alterations to the proposal presented to the Planning Director must be re-reviewed for compliance and to ensure that any detrimental effects are mitigated. 1) This permit is subject to representations made in and limits stipulated by Applicant in the attached Letter and Guidelines and at the site visit on 24 January 2024. 2) This permit is conditioned upon mitigating the reasonably anticipated detrimental effects listed above. Transfer of Permits and Licenses Pursuant to Chapter 19.87 of the Millcreek Code, the permit is nontransferable. In the event that the facility is transferred to a separate business entity, that entity will be required to apply for a new permit per Chapter 19.87 of the Millcreek code, as well as a new business license per Chapter 5.02 of the Millcreek Code. Termination of a Permit for a Residential Facility for Persons with a Disability Pursuant to §19.87.060 of the Millcreek Code, a use permitted by this chapter is nontransferable and shall be subject to revocation by the appropriate land use or licensing authority if: ---PAGE BREAK--- Permitted Use Review Regarding A Residential Facility for Persons with a Disability at 1871 East 3300 South File No. RA-24-001 Page 10 1. The facility is devoted to a use other than a residential facility for persons with a disability, or 2. The facility exceeds the maximum number of residents specified and approved in the original application, changes the disability classification under state rules, or remodels or expands without first receiving approval from the director. 3. The facility is not licensed by the State Department of Health and Human Services. It is determined by an appropriate authority that residents of the facility have engaged in a pattern of criminal acts of nuisance, theft, or violence in the adjoining neighborhood. Appeal of This Decision Pursuant to §19.92.040 of the Millcreek Code, any person desiring a waiver or modification of the requirements of a land use ordinance as applied to a parcel of land they own, or any person adversely affected by a decision applying the land use ordinances, may file an appeal to the Land Use Hearing Officer. The party taking the appeal shall file the appeal with the City Recorder’s Office within ten business days after the land use authority issues its written decision. The appeal must include the filing of an application and payment of a fee as provided in the consolidated fee schedule. Attachments Applicant Letter Policy and Procedure Manual Resident Handbook ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- ---PAGE BREAK--- Table of Contents Foundational 1 Our 1 Our 1 Culture 1 Guiding 1 Community 1 Resident Admission & 2 Resident Screening Intake 3 Resident 3 Resident Facility 5 Dress Code 5 Animal 6 Visitor 7 Spirituality Landline Phone 8 Litter and Waste Disposal 9 Facility 10 Activities and 10 10 Kitchen 10 Room Bed 14 Tenant Assistance 14 Wellness 16 Medication 16 Quarantine 16 Substance Use ---PAGE BREAK--- Smoking Behavioral Standards and Safety 19 Threats/Violent 19 Disrespectful 19 Sexual 20 Disciplinary 21 Disciplinary 21 21 Appeals and 22 Emergency Response and Incident Critical 23 Fire 23 Earthquake Emergency Response 24 Staff 27 Staff 27 Suicide Prevention Protocol and Professional 28 Switchpoint Canyon Rim Crisis Employee ---PAGE BREAK--- Foundational Principles Our Mission To empower those in need by addressing the underlying cause of poverty; providing a comprehensive plan and supporting their journey to self-sufficiency. Our Vision Every individual embodies their worth and value with self-esteem, hope, and abilities restored, thriving in affordable housing. Culture Values ● Kindness: Remember Kindness is Contagious! ● Connection: It’s why we’re here and what gives purpose & meaning to life! ● Kinship: We want you and those we serve to feel a sense of Belonging! ● Self-Worth: Treat people the way they can become with True Value & Worth! ● Self-Reliance: Learn your role and take initiative! We want “Fishermen”! Guiding Principles ● Golden Rule: To treat all people as we ourselves would wish to be treated. ● Kindness: To demonstrate compassion and respect for all people. ● Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence. ● Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness. ● Authenticity: To do what we say we do. ● Transparency: To be open and honest in our relationships. Community Collaboration Re-acclimating residents back into society is a multifaceted process that involves meeting each resident where they are in their journey. Our approach is centered on providing tailored support aligned with individual care plans. By collaborating closely with The ACT Teams and community partners, we aim to foster self-empowerment and exponential personal growth for each resident. This collaborative effort is designed to create a supportive environment that encourages residents to reintegrate successfully into society, promoting sustained well-being and positive life transformations. Resident Admission & Overview 1 ---PAGE BREAK--- Resident Screening Process To even begin to qualify for the housing process, potential residents need to be enrolled and an active participant with an ACT team that has partnered with Switchpoint Canyon Rim. Once the potential resident has been enrolled, the ACT teams will determine if they would be a good fit at the facility. If a good fit has been found, they will pass the referral on to Optum. Optum is the organization that Medicaid is billed through with supportive living services. From the ACT referrals, they will review diagnosis, background information, and other pertinent insurance information. If a potential resident has passed their screening criteria, the referral is then passed on to Switchpoint Canyon Rim. We will have an application for potential residents to fill out. They will also provide a copy of their ID and any proof of income they possess. Upon completion of the application, we will go through a background screening. Any individual who has the following will be disqualified: ● Any Registerable Sex Offenses ● Any murder charges ● Any charges related to the production or manufacturing of methamphetamine Any individual who has the following may be disqualified: ● Any violent charges in the last 7 years (Assault, Robbery, Arson, etc.) ● Any manslaughter charges ● Any distribution charges within the last 3 years ● Any felony theft charges within the last 3 years Potential residents who are disqualified or considered for disqualification will be notified in writing as soon as a determination is made. This notice will be provided to the potential resident, along with a copy sent to the potential resident’s referring ACT Team, which will include the disqualification and the related reasoning. The referring ACT Team will have 5 business days to appeal the disqualification. Which should include any context or evidence to support the appeal. Any appeal submitted within the time frame will be thoroughly reviewed by the Program Director. The Program Director will have 5 business days to review the appeal. After this time, the decision to accept or deny the potential resident will be made and the Program Director will submit their decision in writing to the appropriate ACT teams. Switchpoint Canyon Rim is committed to treating all residents equally, without discrimination based on race, color, religion, sex, sexual orientation, national origin, familial status, or disability. 2 ---PAGE BREAK--- Intake Process Residents who have gone through the application process will meet with the intake specialist. The intake specialist will review the lease and the handbook, ensuring that the resident understands the rules of their lease and what their responsibilities will be at the facility. The intake specialist will then take them to their assigned unit. The intake specialist will also introduce the new resident to the security personnel in charge of the facility entrance. This will ensure that security knows who is staying with us and who isn’t and allow them to screen visitors and identify potential problems. Resident Rights Switchpoint Canyon Rim is meant for those in a more vulnerable position. Due to this, it is imperative that staff respect the rights of the residents and empower them on their journey of self-sufficiency. Staff will follow all rights that Utah has listed for tenants, Fair Housing Laws, and other legal rights that they may have. Resident rights highlighted below are ones that we focus on as a facility: ● Right to privacy o Staff won’t enter the resident’s room without at least a 24-hour notice unless a maintenance or medical emergency is happening. ● Right to safety o Staff will cultivate a safe environment and hold accountable those who may threaten that safety. ● Right to respect o Staff will treat all of our residents with respect and dignity. ● Right to complain o Residents have the right to complain, and staff will provide a listening ear. If there is an issue that staff needs to address, it will be brought to management’s attention. ● Right to be informed o Switchpoint Canyon Rim will inform its residents of any policy or rule changes that are applicable to them. Staff will also inform tenants of any activities or events that are happening. Resident Responsibilities While staying at Switchpoint Canyon Rim, residents have responsibilities that are expected of them throughout their stay. These responsibilities are: ● Responsibility to be respectful of staff, members of the community, and other residents. ● Responsibility to do their part in creating a safe environment. ● Responsibility to keep their areas respectable. ● Responsibility to ask for help if needed. ● Responsibility to inform staff of any maintenance issues. 3 ---PAGE BREAK--- ● Responsibility to not detract from the community at the facility. ● Responsibility to follow their lease and the resident handbook. ● Responsibility to comply with the treatment plan provided by their ACT team. ● Responsibility to be compliant with their prescribed medication. 4 ---PAGE BREAK--- Facility Policies Dress Code Policy Objective: The purpose of this dress code policy is to establish guidelines for professional casual attire that promotes a comfortable yet professional appearance in the workplace. 1. General Guidelines: Employees are expected to present themselves in a neat, clean, and professional manner at all times. Clothing should be in good condition and free from wrinkles and tears in any clothing. 2. Acceptable Attire: Employees are encouraged to wear professional casual attire. This includes: ● Tops: o Collared shirts or blouses o Sweaters or knit shirts ● Bottoms: o Slacks o Khakis o Dress pants o Jeans (blue, black, washed color. No bright colored.) ● Footwear: o Closed toe shoes o Dress shoes o Loafers o Business casual sandals 3. Unacceptable Attire: The following items are not permitted in the workplace: ● Torn or ripped jeans, any type of clothing ● Shorts ● Skirts/dresses ● T-shirts with inappropriate graphics or wording ● Low-cut shirts ● Flip-flops ● Scrubs of any kind ● Clothing with offensive logos or messages 4. Personal Grooming: Employees are expected to maintain good personal hygiene and grooming standards. This includes proper care of hair, nails, and overall cleanliness. 5. Special Occasions: On occasions where a higher level of formality is required, employees may be expected to adhere to a more formal dress code. This will be communicated in advance. 5 ---PAGE BREAK--- On occasions where more casual dress is permitted, management will inform staff what will and won’t be acceptable. 6. Flexibility: We recognize that professional casual attire may vary depending on individual roles and responsibilities. Department managers may provide additional guidelines specific to their teams. 7. Enforcement: Managers and supervisors are responsible for ensuring that employees adhere to the dress code policy. Dress code violations will be addressed through appropriate channels, and corrective action may be taken if necessary. 8. Review and Updates: This dress code policy will be reviewed periodically to ensure its relevance. Updates may be made as needed to accommodate changes in the workplace environment or industry standards. Conclusion: By adhering to this professional casual dress code, employees contribute to a positive and cohesive workplace environment. Your cooperation in maintaining a professional appearance is appreciated. Animal Policy Switchpoint Canyon Rim does not allow pets in the facility. However, we are aware of the guidelines of the ADA and allow service dogs and emotional support animals. Service dogs are trained to provide a service to a person with a disability. If a person does not have a disability, they do not qualify for a service dog. An emotional support animal is an animal that provides a therapeutic benefit emotional support, comfort, companionship) to a person with a mental health or disability (such as a serious mental health condition). Residents who desire an emotional support animal will need to provide a letter from a medical or mental health professional. If a resident can bring their animal on Switchpoint Canyon Rim property, they agree to: ● Take care of the animal and keep it in good health. ● Not leave the animal unattended. Animals are not allowed to stay on the property without the resident. ● Clean up after the animal whether in their room, communal areas, on property, or in the community. ● Provide food for the animal. Switchpoint Canyon Rim does not provide any animal food. 6 ---PAGE BREAK--- Visitor Policy Our Visitor Policy outlines the rules for visitors to our premises. We want to ensure that visitors will not: ● Pose threats to our property, its inhabitants, or members of the community ● Cause harm or violence ● Commit illegal activity ● Disrupt the operations of the facility Scope This policy applies to all visitors, including friends, family members, clergy, etc. (hereinafter referred to as personal visitors) of residents. Any visitors on the property (but not inside the facility) for longer than 5 minutes will need to sign in with the front desk. Visitors will be subjected to the following background screening process: ● Checking the Court Xchange website o Any Sex Offenses o Any Violent charges in the last 7 years. (Assault, Robbery, Arson, etc) o Any murder or manslaughter charges o Any distribution charges within the last 3 years o Any felony theft charges within the last 3 years ● Checking the National Sex Offender Registry If any of the above offenses are found, visitors will not be permitted. The following rules apply to personal visitors: ● Visitors are required to sign in at the front desk, sign a visitor agreement, and present a form of government-issued identification that includes their legal name, birth date, and a photo. Visitors will be issued passes which must be returned at the end of the visit. ● Visiting hours are from 8 AM to 10 PM. Outside of the visiting hours, visitors are not permitted. ● Visitors must be visiting a resident. During their stay, residents are responsible for the visitor’s behavior. Illegal activities or inappropriate behavior committed by the visitor during their stay may put the resident’s housing at risk. ● The visitor must always be accompanied by the resident (no wandering allowed). ● Visitors are only allowed to visit one room or resident per day. ● All visitors are expected to treat staff and others with respect. ● Visitor animals are not allowed unless it’s an ESA or service animal. o Visitors will be required to clean up after their animal while on property. Consequences of Policy Violation Violation of any part of this Visitor Agreement may result in the following consequences: Immediate Removal: The visitor may be asked to leave the premises immediately. 7 ---PAGE BREAK--- Future Access Denied: The visitor may be prohibited from future visits, even up to being trespassed from property. Legal Action: If the violation involves illegal activity, law enforcement may be notified, and legal action may be taken against the visitor. Liability: If the violation results in damage to property, the visitor or the host may be held financially responsible. Please note that the severity and frequency of the violations will be considered when determining appropriate consequences. Spirituality Policy Switchpoint Canyon Rim does not discriminate against anyone based on any religious beliefs or practices. With that in mind, we also do not promote any religious beliefs or practices. If a resident or community partner would like to hold a religious service in a community room, we will be happy to help assist in scheduling. The individual or organization in charge of the event is also welcome to print out fliers that we can put up around the building. We will not require anyone to attend any type of religious service. Staff will also not engage with residents in religious or spiritual conversations. Landline Phone Policy ● Emergency Use: o Phones in each room are designated primarily for emergency purposes as mandated by the fire department. o Residents are expected to use these phones responsibly and limit usage to essential needs. ● Operating Hours: o Emergency phone access is available 24/7 to ensure residents have the means to contact emergency services at any time. ● Call Restrictions: o Out-of-state calls are restricted to maintain the focus on local emergency communication. o Residents are encouraged to use personal mobile phones or public spaces within the facility for non-emergency, out-of-state calls. ● Respectful Use: o Privacy: ▪ Residents are expected to respect the privacy of others when using the phone within their rooms. ▪ Keep conversations at a volume that does not disturb neighboring residents. o Emergency Calls: 8 ---PAGE BREAK--- ▪ Priority is given to residents making emergency calls. ▪ Residents should inform staff immediately if they require urgent access to the phone for emergency purposes. ● Phone Security and Maintenance: o Reporting Issues: ▪ Residents should report any issues with the phone in their room to facility staff o Vandalism: ▪ Vandalism or tampering with phone equipment will result in immediate consequences, including potential loss of phone privileges. Policy Review: This policy will undergo periodic review to ensure its effectiveness and relevance. Residents will be informed of any updates or changes in a timely manner. Switchpoint aims to provide a safe and secure respectful environment for all residents. Litter and Waste Disposal Policy All residents are to maintain a clean environment inside and outside of the facility. Garbage, cigarette butts, personal living spaces, communal and personal bathrooms must be maintained and follow all health codes. If any garments, bedding, or belongings that are soiled, are to be bagged into a biohazard bag, and thrown away, and client is the residence responsible for replacing items. 9 ---PAGE BREAK--- Facility Operations Activities and Events Switchpoint Canyon Rim is dedicated to building a community within its facility. To do that, we need events and activities that engage the residents while giving them the opportunity to socialize amongst themselves too. Any events should be held with that effect in mind, to build community. Using community resources and developing community partnerships will also further that mission and give our residents other opportunities that they might not have received otherwise. Events that are meant to exclude members of the community are not approved or appropriate for the purpose of hosting activities. Any event that we plan must be open to the community within the facility and not be exclusive to others. Maintenance Building maintenance is integral for the well-being of the facility. We want to ensure that our building will be up and running to the best of its abilities. With that in mind, that is the purpose of the maintenance department. When submitting a maintenance request, use the following guidelines: ● Is this request part of the integrity of the building? ● Is this request for the safety/well-being of our tenants? If the answer to those questions is no, it is not a request that the maintenance department will handle. Also, note that maintenance will not do work on a tenant’s personal property, they are only there to do work on the property that Switchpoint owns. Maintenance requests by tenants need to be submitted to staff and describe, to the best of their ability, what the issue is and where it’s located. Staff will note it in the maintenance log. If there is a maintenance emergency, staff will notify management and management will notify maintenance. Kitchen Safety This policy minimizes the risk of injuries, promotes a healthy living environment, and contributes to the overall safety and satisfaction of residents. Prioritizing kitchen safety enhances the quality of life with nutritional meal planning and reduces the potential for accidents or health hazards in the communal kitchen space. All kitchen staff must be well-versed in food safety, using/creating nutritious recipes, and handling menus and submitted to the Program Director 10 ---PAGE BREAK--- The kitchen manager must be ServSafe Restaurant Management certified and maintained while employed with Switchpoint. Sysco orders need to be budgeted out pertaining to the available budget, while maintaining nutritious food for residents. Kitchen Staff Responsibilities ● Maintain a clean kitchen in compliance with Health Department standards. ● Serve nutritious and healthy food. ● Monitor the kitchen during active use. ● Keep inventory of any items needed in the kitchen. ● Keep food stocked. ● Follow the meal plan developed by the kitchen manager. ● Follow Food safety rules. ● Be kind and courteous to staff, volunteers, and residents. Self-serve meals will be overseen by staff with current food handler permits to guarantee food safety. Kitchen Cleanliness: ● Wash your hands thoroughly before handling food. ● Use disposable gloves when appropriate. ● Tie back long hair and avoid wearing loose clothing. ● Dishes, pans, stove top, oven, and sinks should all be maintained and cleaned as you go. **Kitchen MUST always meet Health Departments regulations and code.** Food Handling and Storage: ● Store raw and cooked foods separately to prevent cross-contamination. ● Provide clear guidelines for the storage of personal and communal food items. ● Label communal items with expiration dates, if applicable. ● Regularly inspect and clean refrigerators. ● Keep perishable foods refrigerated at the appropriate temperatures. Cleaning and Sanitation: ● Regularly clean and sanitize countertops, cutting boards, and utensils. ● Clean spills to prevent slips and falls. ● Empty and clean trash bins regularly. Appliance Safety: ● Inspect and maintain kitchen appliances regularly while keeping documentation legible. Any concerns must go to the Program Director. 11 ---PAGE BREAK--- ● Follow proper usage guidelines for stoves, ovens, microwaves, and other equipment. ● Keep appliance cords away from hot surfaces. ● Ensure that all kitchen appliances are in good working condition. ● Regularly inspect and maintain appliances, such as stoves, ovens, microwaves, and refrigerators. ● Report any malfunction or damage Kitchen Fire Safety: ● Regularly check smoke detectors in the kitchen. ● Keep flammable items away from heat sources. ● Have a fire extinguisher in the kitchen and ensure users know how to use it. ● Prohibit unattended cooking. ● Ensure the availability of fire extinguishers and educate users on their location and proper usage. ● Establish emergency evacuation procedures in case of a fire. ● Establish a reporting system for maintenance issues, safety concerns, or incidents in the kitchen. Cooking Safety: ● Use caution when handling hot pots, pans, and baking sheets. Avoid overcrowding the stove and oven. Turn pot handles inward to prevent accidental spills. Electrical Safety: ● Inspect power cords and plugs for damage. ● Avoid overloading electrical outlets. ● Keep electrical appliances away from water. Allergen Awareness: ● Clearly label communal items with allergen information, including all food, or when applicable. ● Clean utensils and surfaces thoroughly to prevent allergen cross-contact. ● Per resident and providers orders per meal, the plan must be maintained throughout the resident stay. Waste Management: ● Dispose of food waste properly in designated bins. ● Separate recyclables from non-recyclables. ● Regularly empty and clean trash bins. Emergency Preparedness: ● A first aid kit will be provided and accessible to all kitchen staff. Any incidents involving kitchen staff must be reported to your manager and an incident report submitted the day of. ● Establish emergency evacuation procedures. ● Emergency contact information needs to be in a visible location for staff, if applicable to contact if needed. 12 ---PAGE BREAK--- Communication: ● All safety and concerns with the kitchen must be communicated to the property maintenance team through SharePoint and reported through the maintenance log. ● Display important safety information in the kitchen. All signs must be legible and visible. Regular Inspections: ● Conduct regular inspections of the kitchen facilities according to the health department guidelines. ● Address maintenance issues ● All kitchen staff members are certified in food safety and use their knowledge to maintain a safe working environment while following health department guidelines. Keep detailed records of previous inspections, including corrective actions taken. ● Use these records to identify trends, address recurring issues, and adjust the inspection frequency as needed. ● Use these records to identify trends, address recurring issues, and adjust the inspection frequency as needed. ● Allergies, special diets such as diabetic, gluten-free, sugar-free, not limited to. Room Safety Room checks are important to ensure the safety, security, and well-being of residents. Regular inspections help identify and address maintenance issues, potential hazards, or violations of facility policies. This proactive approach contributes to a clean and functional living environment, prevents accidents, and ensures that residents are adhering to safety protocols. Room checks also play a role in maintaining the overall quality of the facility, promoting a positive and secure atmosphere for all residents. Smoke Detectors Every resident’s room is equipped with functioning smoke detectors. Regularly test and replace batteries as needed. During room checks, the staff’s responsibility is to ensure nothing is hanging on smoke detectors, batteries within smoke detectors are working, and are connected. Emergency Signage Emergency Exit Information: Emergency exit routes and procedures will be in all residence rooms, listed clearly on the back of each door. Staff are to ensure all signage is up to date, can be seen clearly, and update if needed. Resident’s doors should always have a clear pathway in and out. Should always be able to open and close. Nothing blocking doorways at any time. Electrical Safety 13 ---PAGE BREAK--- ● During room checks, staff will check outlets, and appliances in rooms, lamp cords, and TV cords to ensure they are covered and or to identify and address potential hazards, if applicable. ● Be aware of power cords and plugs for damage. ● Be aware of residents overloading electrical outlets. ● Keep electrical appliances away from water. ● If applicable, any concerns, file a maintenance request through SharePoint. Water Emergency If the water valve needs to be shut off, follow this procedure: ● Turn off the main water line valve. ● Call Maintenance ● Follow up by checking on the affected residents and ensure safety. ● File a maintenance request through SharePoint. Alarm Systems Emergency exits are labeled as such. Emergency exits are always locked, and the sole purpose is for emergencies only to ensure the safety of residents. Regular tests to maintain alarm systems will be conducted by the Switchpoint property management team to ensure they are functional and always stay up to code. Bed Bugs Any belongings that bed bugs have infested need to be bagged up in trash bags. They are then to be run on high heat on industrial dryers if available. If not available, high heat on a residential dryer will work as well. High heat for at least 45 minutes to an hour. Once that’s done, wash the belongings in bleach and run through the dryer again. This will ensure that all of the bugs and eggs have been eradicated. If a bed bug infestation is within the whole room and not just belongings able to be laundered, contact the program director to get a pest control company involved. Tenant Assistance Requests At times, there will be tenants who ask for help on personal matters. This could be a personal dilemma, cell phone, the TV in their room, or another personal matter. Staff are encouraged to assist tenants to the best of their ability with a few guidelines to follow: ● Professional boundaries are a must. If a request to assist starts to break a professional boundary, the request shall be denied. ● Medical or mental health advice should not be given. Always redirect the tenant to seek an actual authority figure on these matters. 14 ---PAGE BREAK--- ● If a tenant needs assistance with personal property that is outside your area of expertise, assist them in finding a resource that specializes in that area. We do not want to break tenant belongings. ● Staff should not be giving any legal advice, redirect them to a lawyer or other law professional. ● If a request would interrupt the flow of the operations of the facility, kindly deny the request. If the request can be completed at a later time without disrupting the flow, reschedule that time with the tenant. 15 ---PAGE BREAK--- Wellness Guidelines Medication Management All medications prescribed will be monitored by ACT Team providers and managed, if applicable, by Switchpoint Canyon Rim staff. All prescription medications will be monitored by Switchpoint Canyon Rim staff as outlined by the behavior plan of the resident’s ACT team. All non-prescribed medications, if stored on-site, are stored in the original manufacturer’s packaging together with the manufacturer’s directions and warnings. All medications if prescribed by the licensed physician must be in original pharmacy packaging or individual pharmacy bubble pack together with the pharmacy label, directions, and warnings. Designated storage, with lock will be monitored and maintained by Canyon Rim designated staff. Medications will be stored securely in a designated area, accessible only to authorized personnel. Temperature-sensitive medications will be stored according to manufacturer guidelines. Medications will be dispensed by prescribed instructions. Staff will visually verify the medication, dosage, and expiration date before administration and follow up with the resident’s ACT Team for any follow-up or as needed. Quarantine Policy Residents may be required to quarantine if they: ● Exhibit of a contagious illness. ● Have been in close contact with a confirmed case. ● Test positive for a contagious disease/illness. Resident Guidelines: ● Residents must remain in their assigned rooms throughout the quarantine period. ● Meals will be delivered to residents' rooms to minimize contact. ● Residents must wear masks when interacting with staff or when leaving their rooms for any essential reasons. ● Compliance with medical staff recommendations and medications is mandatory. ● Any signs of worsening must be reported immediately to the medical staff. Staff Responsibilities: ● Staff members interacting with quarantined residents must wear appropriate personal protective equipment (PPE), including masks, gloves, and gowns. 16 ---PAGE BREAK--- ● Regular health checks for staff members, with immediate reporting of any ● Staff delivering meals or providing medical care should minimize direct contact and maintain social distancing whenever possible. Medical Care: ● Residents will be regularly monitored by medical staff. ● Medications will be administered as prescribed. ● Emergency protocols will be followed if a resident's condition deteriorates. Communication: ● Regular updates on the status of the quarantine will be provided to residents. ● Family members, emergency contacts, and the ACT Team will be informed of the resident's condition and any changes in the quarantine status. Environmental Cleaning: ● Increased frequency of cleaning and disinfecting common areas. ● Proper disposal of medical waste according to established guidelines. Duration of Quarantine: The duration of quarantine will be determined by medical professionals based on the nature of the illness. Conclusion of Quarantine: ● Quarantined residents will be notified by staff as to when quarantine will be lifted upon the recommendation of medical staff. ● Follow-up care and monitoring may be required depending on the nature of the illness. Canyon Rim staff will ensure Zoom/virtual meetings with a medical provider, if applicable will be available or as needed. Review and Update: This policy will be regularly reviewed and updated to align with current public health guidelines and facility needs. Substance Use Policy Switchpoint Canyon Rim is a clean facility. We do not encourage or approve of any use or distribution of illegal drugs or misuse of prescription drugs. This goes for both staff and residents. Any staff who is unable to pass a drug test forfeits their employment with Switchpoint. Any residents who are caught using or distributing illegal substances on the property may be given an eviction notice for performing illegal actions on the property. 17 ---PAGE BREAK--- Smoking Policy Smoking is not permitted outside the designated smoking area. Any residents or visitors found smoking in unapproved areas may receive disciplinary action. All smoking types, including but not limited to are not allowed outside of designated areas; vapes, cigarettes, or any type of substances. Smoking inside the facility may be a cause for eviction. 18 ---PAGE BREAK--- Behavioral Standards and Safety Policies Threats/Violent Behavior Switchpoint Canyon Rim promotes safety and security within its facility. Therefore, threatening and violent behavior is not tolerated. Any residents who are on and or off property, threats towards other individuals may be given lease violations, placed on a behavioral or support plan with case management, or may be given an eviction notice depending on the severity of the threat. Any physically threatening actions or physical violence will be grounds for immediate expulsion. For staff, this would mean an immediate loss of employment. Residents will be given an eviction notice and trespassed from the facility after the date of their eviction. Authorities will also be called in situations that warrant it. Violent or threatening behavior is, but not limited to: ● Any actual physical contact with the intent to harm ● Feigning physical contact with the intent to threaten or scare ● Verbal threats ● Written threats Disrespectful Behavior The population that Switchpoint Canyon Rim was created for involves those who have been through abusive and vulnerable situations, and who have severe mental health issues. We understand that those who have experienced these difficulties in life may have a different attitude, different social culture, or may be experiencing other difficulties that could be considered barriers to effective communication. Therefore, it is important to distinguish these barriers from unacceptable disrespectful behaviors. Listed will be examples of disrespectful behaviors that will not be tolerated at Switchpoint Canyon Rim: ● Insulting staff, other residents, or the facility. o Please note that insulting is different than complaining. Complaining is with the intention to vent or work towards change. Insulting is for the effect of causing emotional harm. ● Swearing at staff or another resident. o Please note that swearing at someone is different from swearing in a conversation. Swearing at someone is directly aimed at the individual, while swearing in a conversation may not be directed at an individual. ● Disregard for staff o When a resident is blatantly ignoring staff, disregarding their requests completely, or making efforts to disrupt the flow of the facility. o Please note that if staff is doing this to residents or other staff members, they will also be receiving disciplinary actions. 19 ---PAGE BREAK--- ● Yelling obscenities or other antagonistic language. o Please note that yelling in general does not necessarily mean disrespect. A lot of our population will be used to using yelling as a normal form of communication. It is the staff’s responsibility to de-escalate and redirect from this type of behavior while we work with the tenants. This is not an exhaustive list of disrespectful behavior but should be considered as an outline when determining other behaviors tenants may exhibit. Sexual Harassment Sexual harassment, whether by staff or residents, is prohibited. Any staff sexually harassing other staff or residents may face immediate termination of their employment. Any residents sexually harassing staff or other residents may also face eviction or other disciplinary actions. Sexual harassment is, but not limited to: ● Unwanted flirting ● Sexual jokes ● Sexual stories ● Unwanted physical touch ● Promotion of sexual favors ● Actual sexual favors 20 ---PAGE BREAK--- Disciplinary Procedures Disciplinary Policy Disciplinary actions are for residents who violate the lease, the handbook, or other policies of the facilities. These actions should be seen as learning opportunities for the residents. Giving the residents disciplinary action will bring to their attention behavior that was not acceptable and allow them the opportunity to correct it. With that being said, disciplinary actions have different levels of severity. ● Verbal Warnings ● Written Lease Violations ● Eviction Notices Verbal warnings are disciplinary actions that are to be used when a resident is showcasing behaviors that need small corrections and don’t interrupt the safety of others, the integrity of the property, or the operations of the facility. Written lease violations are disciplinary actions that are to be used when a resident is performing behaviors that are still able to be corrected but may need a stronger nudge than just a verbal warning. These behaviors are either repeated ones that verbal warnings have been unable to correct or behaviors that may have the possibility of putting others or the facility at risk. Eviction notices are disciplinary actions to be used when a resident is performing behaviors that are unable to be corrected. This could be multiple written lease violations of the same behavior, or ones that put the safety of others at risk, put the integrity of the property at risk, or jeopardize the operations of the facility. These notices should be a last resort and treated very seriously. Trespass Trespassing an individual is a legal action taken meaning that the individual is no longer allowed on the property and if they show up, police will give them a trespassing ticket or potentially have them arrested if it turns into a repeated offense. Trespassing individuals remove their access to our facilities and services. It is imperative that we make sure these trespasses happen for justified reasons. Individuals should only be trespassed if: ● They threaten the safety of staff, residents, or other members of the community. ● They perform illegal activities on property and have either been evicted for such activities, or as a visitor, we have concrete evidence of these activities. ● They have continually disrupted the operations of the property. 21 ---PAGE BREAK--- o This means as well that they have been given multiple chances to change problematic behavior. ● They continually antagonize staff, residents, or other members of the community. Please note that as staff, we are expected to work with individuals and de-escalate or redirect situations where that is appropriate. When these measures become insufficient in dealing with problematic behaviors, especially from visitors, a trespass would be deemed appropriate. Appeals and Grievances If a resident receives a lease violation that they believe to be in error, they are encouraged to make a written appeal to the program director. In this appeal, they need to mention what the lease violation was and why they believed it was given in error. Any other evidence they provide will also be helpful. When the program director receives the appeal, it is their responsibility to be unbiased and efficient. They need to look at the violation, the circumstances surrounding the violation, and the staff who gave the violation. If they believe the violation was given in error, the program director will dismiss the violation and communicate to the resident about the dismissal. They will also discuss with the staff who gave the violation why the violation was overturned and use it as a training opportunity for next time. If the violation is not overturned, the program director will need to respond in writing to the resident on why the violation stays. If a resident has an issue with a staff member, they need to make a grievance and turn it into management. If the resident has an issue with a manager, they need to make a grievance and turn it into the regional director. In both instances, management or the director will ensure that they are impartial, gather all evidence from both sides and respond accordingly in writing. It is imperative to note that any resident appealing a lease violation or filing a grievance is exempt from any type of retribution from staff or other members of the facility. 22 ---PAGE BREAK--- Emergency Response and Incident Management Critical Incidents A critical incident is one where emergency services are called. These incidents should be documented, and incident reports should be filled out and scanned to your direct supervisor and submitted the same day. Property managers and the regional director should also be made aware of any critical incidents within the facility. Fire Procedure 1. Pull the fire alarm if it is not already sounding; the Fire Department monitors the alarm and will respond. 2. Do not attempt to extinguish a fire yourself. 3. Alert all tenants, staff, and visitors and immediately evacuate the facility. Direct tenants to the designated meeting area located in the front of the building to the southeast corner. 4. Staff should collect the extra staff keys. 5. At the meeting area, confirm that all tenants, staff, and visitors have evacuated the building. 6. When the Fire Department arrives, speak to the officer in charge. If required, give the officer a set of staff keys. 7. Contact the Property Manager and Regional Director as soon as possible. 8. If the weather is inclement and if the evacuation will not be short, request the Fire Department provide buses for immediate short-term facility. 9. Contact other agencies in the community, inform them of the situation, and ask for assistance in providing temporary facilities for the guests. 10. For a false alarm or other short-term evacuation, direct occupants back into the building once the Fire Department has authorized an all-clear. 11. Complete a Critical Incident Form. Smoke Alarm/Fire Suppression System In the facility, there are sprinklers in every bedroom, hallways, common room, laundry room and kitchen, and in the main office. Fire Exit Procedures The fire exit procedures for tenants are posted visibly in each bedroom, and are as follows: ● Stay Calm: o In the event of a fire, residents should stay calm. ● Door Safety: o If the apartment door feels warm to the touch, residents should not attempt to open it. Instead, they should: 23 ---PAGE BREAK--- ▪ Call 9-1-1 and inform the dispatcher of their apartment number and the situation. ▪ Stuff cracks around the door with towels, rags, bedding, or tape. ▪ Wait at a window and mark the window so the fire department is aware the apartment is occupied. ▪ If the door is cool, residents can open it slowly, stay low, and check for smoke or fire in the hallway. ▪ If resident is on second floor ● Never Use Elevators: o Always use the stairs to escape a fire. ● Wait Outside for Firefighters: o Once outside, residents should move away from the building. o They should not go back inside for any reason. o If they believe someone is still inside, they should inform the firefighters. Fire Safety and Emergency A fire and emergency safety policy is essential for the protection of residents, staff, and the property. It establishes procedures to prevent and respond to fires and other emergencies, ensuring swift and organized evacuations. This policy minimizes the risk of injuries, protects lives, and safeguards the well-being of residents. By prioritizing fire and emergency safety, this helps create a secure environment, fostering peace of mind and resilience in the face of unforeseen events. Earthquake Procedure 1. In the event of an earthquake, direct all persons including staff to seek protection under tables, counters, door frames, and other protected areas. 2. When the earthquake has subsided, assess the situation and if there are injuries, damage, fire, a natural gas leak, a natural gas odor, or a heavy water leak, contact 911. 3. Evacuate the building if there is a fire, a natural gas leak or odor, a hot water or steam leak, or other hazardous objects or obstacles. Be aware that aftershocks could occur. 4. To evacuate—alert all tenants, staff, and visitors and immediately leave the building. Direct tenants to the safe meeting area outside. 5. Staff should collect the extra staff keys. Do not enter any unsafe or hazardous areas. 6. At the meeting area, confirm that all tenants, staff, and visitors have evacuated the building. 7. Contact the Property Manager and Regional Director as soon as possible. 8. If the evacuation is going to be for an extended period, the Regional Director will make arrangements for alternate accommodation. Emergency Response Protocol Safety measures within our housing facility are crucial to ensure the well-being and security of both residents and the surrounding community. By implementing clear safety protocols, we create an 24 ---PAGE BREAK--- environment that promotes physical and emotional health, reduces the risk of accidents or emergencies, and fosters a sense of trust and stability. This procedure also contributes to the overall harmony of the community, addressing concerns and building confidence among residents and neighbors alike. ● EMS- Remain Calm: o Stay calm and composed during the call. Speak clearly and avoid panicking. ● Dial Emergency Services: o If it's a life-threatening situation, dial the emergency services number immediately 911 in the United States). ● Provide Location Information: o Clearly state the location of the emergency, including the address and any relevant landmarks. This information is crucial for a quick response. o One staff member will be with the resident, while another will be with the resident to ensure EMS has direct contact. ● Describe the Situation: o Clearly describe the nature of the emergency. Include details such as injuries, hazards, or any other relevant information. o Identify how the client is presenting. o Left side is “recovery position.” ● Follow Instructions: o Listen carefully to the emergency dispatcher's instructions and follow them They are trained to guide you through the situation. ● Stay on the Line: o Stay on the line with emergency services until they instruct you to hang up. They may need additional information or provide further instructions. o Example: Residents name; Date of birth; how resident is presenting ● Provide First Aid: o Follow all instructions given by dispatch until EMS arrives. o If CPR certified and defibrillator training has been completed, and if necessary, follow all instructions provided. o We do not do medical assessments. We are not medically trained to do so. ● Notify Relevant Personnel: o Inform relevant personnel within your organization about the emergency. This may include supervisors, security personnel, or designated individuals responsible for emergency response. o People to notify with active and up-to-date ROI. o Resident’s ACT Team o Anyone else client has asked to be notified, if applicable ● Document Details: o Keep a record of the details surrounding the emergency. This information may be useful for follow-up procedures, reporting, or investigations. 25 ---PAGE BREAK--- o Each 911 call has a Run#. Document Run# on each incident report regarding emergency services. o Submit through the website and also to your manager. ● Review and Update Protocols: o Regularly review and update emergency call protocols based on feedback and any lessons learned from previous incidents. o Managers, check in with your team after calls. 26 ---PAGE BREAK--- Staff Training Staff Training To fully serve our population to the best of our ability, staff require training. Topics of training include: ● CPR and First Aid ● Professional Boundaries ● De-escalation ● Trauma-informed care ● Confidentiality Property management should reach out to community partners for assistance with providing any training that Switchpoint is unable to do in-house. If property management needs assistance in coordinating these trainings, they need to reach out to the regional director. Training should be provided on an as-needed basis. Staff should also continually be reminded of the training, especially if their performance is lacking in certain areas. All staff will require training, but emphasis will be placed on these staff: ● Behavioral Techs ● Program Manager ● Program Director ● Intake Coordinator ● Drivers ● Security personnel Suicide Prevention Protocol and Policy ● Purpose: The purpose of this policy is to establish guidelines and procedures for the prevention of suicide within Switchpoint Canyon Rim. ● Scope: This policy applies to all employees with Switchpoint ● Education and Awareness: Implement educational programs to raise awareness about suicide prevention, mental health, and destigmatize seeking help. Training Programs: ● SAMSHA- Substance Abuse and Mental Health Services ● Utah Suicide Prevention Coalition: o The Utah Suicide Prevention Coalition is a statewide organization working to prevent suicide through education, training, and advocacy. They offer training programs or have information on available resources. ● American Foundation for Suicide Prevention (AFSP) - Utah Chapter: 27 ---PAGE BREAK--- o AFSP provides various educational programs, including the "Talk Saves Lives" presentation, which covers the general scope of suicide, research on prevention, and what people can do to fight suicide. ● Utah Department of Human Services - Division of Substance Abuse and Mental Health: o The Division of Substance Abuse and Mental Health in Utah may provide information on training programs related to mental health and suicide prevention. ● SafeTALK Training o SafeTALK is a suicide alertness training program that may be available in Utah. It teaches participants to recognize signs of suicidal thoughts and take appropriate action. ● QPR Institute (Question, Persuade, Refer) o QPR offers suicide prevention training, and its programs are designed to teach individuals how to recognize the warning signs of suicide, offer hope, and get help to save a life. ● National Alliance on Mental Illness (NAMI) Utah o NAMI Utah provides mental health education and support. While they may not specifically focus on suicide prevention, they can be a valuable resource for mental health training and awareness. Professional Boundaries Switchpoint Canyon Rim deals with a vulnerable population. As residents are vulnerable and staff are in a position of authority, professional boundaries are of extreme importance. Professional boundaries are how an employee should define the relationship with residents. They should keep conversations friendly, but professional. The employee’s personal life should not be discussed, especially their private matters. Employees should not be texting any residents. The only exception to this is if the staff member needs to get a hold of the resident for a professional reason and has no other way of contacting them. Employees should not be involved with any residents on any social media platforms. Employees should not be spending time with residents outside of work. Employees should not be going above and beyond for one resident when they wouldn’t do the same for another. The only exception to this is if the resident needs extra assistance due to an inability to complete it on their own and it is within our scope of work AND the employee would do the same thing for another resident in a similar situation. Employees who are not keeping professional boundaries will require further training and may receive disciplinary actions. 28 ---PAGE BREAK--- De-Escalation Due to the population that Switchpoint Canyon Rim serves, a majority of residents will have escalation tendencies. They may lack effective emotional regulation, effective emotional communication, or a mix of both. Because of this, it is expected that employees learn effective de-escalation strategies to assist escalated clients. While employees will receive de-escalation training, a couple of tips to keep in mind: ● Do not raise your voice. ● Do not accuse the individual. ● Validate the individual’s emotions and concerns. ● Remember to listen and get to the bottom of their concerns. ● If they are only looking for an ear, don’t offer any solutions. ● If they are looking for solutions, ensure that it’s something we can offer. If we can’t offer the solution they’re looking for, make sure that we can find an alternative route. Employees who do not attempt de-escalation strategies with escalated residents will require further training and may receive disciplinary actions. Switchpoint Canyon Rim Crisis Intervention In the event of a crisis where a resident is experiencing a mental health episode. Staff will follow the following procedure to provide the best support for the resident while ensuring the safety of staff, other residents, and members of the community. ● Staff will first contact another staff for back-up. ● Staff will contact either the ACT team assigned to the resident or law enforcement, depending on the severity of the mental health episode. ● One staff member will stay on the phone with the appropriate team they called while the other will stay with the resident. ● The staff member waiting with the resident will use de-escalation and redirection tools in attempt to bring the resident out of the experience. Walking or other activities in and around the facility might help. ● If the resident decides to leave the premises of Switchpoint Canyon Rim, staff will walk with the resident, while also communicating with staff members and waiting for additional support from the ACT Team. 29 ---PAGE BREAK--- Employee Acknowledgment I hereby acknowledge that I have reviewed the Switchpoint Canyon Rim Policy and Procedure document. I understand that these policies and procedures apply to me, as a Switchpoint employee, and it is my continuing responsibility to read and know its contents. I also understand that it may be amended at any time. In that event, changes will be communicated to me. I have read, understand, and agree to all of the above. I agree to abide by the policies and procedures set forth in this document. Print Name: Date: Employee Signature: Witness Name: Date: Witness Signature: 30 ---PAGE BREAK--- Switchpoint Canyon Rim Resident Handbook January 2024 ---PAGE BREAK--- LAUNDRY & UTILITIES ● Laundry machine hours are from 8:00am to 10:00pm. ● Utilities are included in the rent, but conservation methods are expected especially for water and electricity. No electrical modifications are allowed. No more than one surge protector/extension cord in each room. Overloading the electrical system is a fire hazard. ROOM INSPECTIONS & STAFF ● Rooms will be inspected by Resident and staff upon check-in and check-out. The staff will note any damages to the room on the inspection checklist and Resident will sign the checklist. ● Staff will also complete a checklist of items in each room upon check-in, room inspections, and check-out. ● Periodic check-ins will be done. ● Medical and maintenance emergencies must be reported to staff as quickly as possible whenever they occur. ● Notice will be given when maintenance staff will enter your room unless it is related to an urgent matter (leaking water, etc). Maintenance requests must be made at the front desk. PERSONAL BELONGINGS ● Excessive belongings are not permitted due to fire safety considerations. Belongings that block walkways or cause odors are not permitted. Cleanliness is expected and walkways in rooms must remain accessible for safety concerns. ● Any items left behind upon moving out of the facility must be collected within 14 days. Any items not picked up within 14 days of check-out will be donated or thrown away. ● Items are not allowed outside of the rooms in the walkways. Small, appropriate and non-offensive decorations may be placed on the exterior door if desired. VISITORS ● Visitors are required to sign in at the office and must submit to a background check. ● Visitors are NOT allowed to stay overnight and must leave the premises by 10:00 pm. All visitors must follow the rules or will be asked to leave. Visitors will be asked to leave if suspected or under the influence of drugs and/or alcohol. Resident assumes responsibility for their visitors. ---PAGE BREAK--- ● Please see and read our visitor policy for more information. Each guest will be required to sign the visitor policy upon their first visit to a resident. Quiet Hours Quiet Hours are from 10pm-8am. During this time Residents will need to abide by the following rules: ● No loud noises ○ This includes, but isn’t limited to, TV and music. ○ It is considered loud if the room next to you can hear, or if it can be heard in the hallway. ● Communal areas are closed ○ Exceptions can be made by the discretion of staff. GENERAL RULES You are expected to be acquainted with the rules after your check-in at the facility. Staff may write you up for any violation of the rules. The write-up will be given to property management who will determine the consequence. An accumulation of write-ups may be the reason for your eviction. ● I will treat staff, other residents and volunteers respectfully. I will not swear or use slurs against others. All residents, staff, visitors and volunteers are entitled to peaceful enjoyment of the property. ● I will maintain acceptable personal hygiene and modest/appropriate dress while on property. ● I won’t use abusive language, excessive profanity, or disrespectful language or attitudes towards staff, volunteers, guests, or other residents. I understand I may receive disciplinary action if I do perform these actions. ● I agree not to alter, damage or remove any property. You may not paint or make any alteration without our written consent. ● I agree to help keep communal areas clean. ● I will clean up after myself in any communal or public areas. ● I will cooperate with the staff. ● I understand alcoholic beverages may only be consumed in my room and not in public areas. ● Residents are not permitted in employee only areas without being accompanied by a staff member. ● If my behavior is inappropriate or routinely negatively impacts another person, I understand I will receive disciplinary action. ● I will follow the behavioral plan outlined by my ACT Team ● I will be compliant with my medication regimen. SAFETY & SECURITY RULES The following behaviors are not permitted on the premises of Switchpoint Canyon Rim and may be cause for an immediate eviction notice: ● Possession of Drugs, Drug Paraphernalia, and/or weapons of any kind. ---PAGE BREAK--- ● Violence and threats of violence will not be tolerated. ● Physical and/or verbal confrontations will not be tolerated. ● Sexual harassment of another resident, staff, visitors or volunteer will not be accepted. ● Stealing from the property, staff, other residents, visitors, volunteers, or members of the community is not tolerated. ● Switchpoint property is not to be damaged or destroyed. ● Criminal activity on or off property that threatens the safety of our residents, property, or community is not tolerated. ● Switchpoint operations are not to be disrupted. Resident AGREEMENT ● As a voluntary Resident of Switchpoint Housing, I attest that I am at least 18 years old. ● As a voluntary Resident, I agree to all items in this Handbook and I understand that violations may result in eviction and/or termination of services. ● I understand that quiet time is from 10 pm to 8 am. ● I voluntarily accept the rules and service of Switchpoint Canyon Rim. We may make reasonable changes to written rules, effective immediately, if distributed and applicable to all units. VIOLATIONS If you break the rules of the facility, you may receive a verbal warning, a written warning, or you may be evicted and/or trespassed permanently. Consequences of violations will be enforced at the discretion of the staff based on severity. ENTRY INFORMATION ● My signature below indicates that I was made aware of the rights, rules and program requirements for Switchpoint Canyon Rim, provided a copy of the Resident Handbook and that I understand my rights as a Resident at this facility and agree to abide by the rules and program requirements. I agree that I understand all of its terms. ● I understand that should I have questions about anything concerning my housing that I may engage with management. ● I am willingly entering Switchpoint Canyon Rim and understand that certain services are provided to me at no cost. ● I waive all liability of and hold harmless, Switchpoint Canyon Rim, its Board of Directors and staff for any loss of property I may experience at the facility ---PAGE BREAK--- or on its grounds. ● I waive all liability of and hold harmless, Switchpoint Canyon Rim, its Board of Directors and staff for any injury myself, or my guests, may suffer at the facility or on its grounds. ● I agree that in the event that I am unable to provide informed consent to emergency medical treatment for myself, or my guests, Switchpoint Canyon Rim is authorized to arrange for such treatment by a licensed physician, including calling 911 and/or transportation to the nearest available medical site. ● I am signing it voluntarily. ACKNOWLEDGMENT By signing below, I acknowledge that I have received an explanation and a copy of the Resident Handbook. I acknowledge that it is my responsibility to understand the contents of this Handbook. Resident’s Name (Printed) Resident Date ---PAGE BREAK--- Switchpoint Canyon Rim Visitor Agreement Policy brief & purpose Our Visitor Policy outlines the rules for visitors to our premises. We want to ensure that visitors will not: ● Pose threats to our property, its inhabitants, or members of the community. ● Cause harm or violence ● Commit illegal activity ● Disrupt the operations of the facility Scope This policy is applicable to all visitors, including friends, family members, clergy, etc. (hereinafter referred to as personal visitors) of residents. Any visitors on property (but not inside the facility) for longer than 5 minutes will need to sign in with the front desk. The following rules apply for personal visitors: ● Visitors are required to sign in at the front desk and present a form of government issued identification that includes their legal name, birthdate, and a photo. Visitors will be issued passes which must be returned at the end of the visit. ● Visitors must consent to and pass a background check or they will be denied entry. ● Visiting hours are from 8AM to 10PM. Outside of the visiting hours, visitors are not permitted. ● Visitors must be visiting a resident. During their stay, residents are responsible for the visitor’s behavior. Illegal activities or inappropriate behavior committed by the visitor during their stay may put the resident’s housing at risk. ● The visitor must always be accompanied by the resident (no wandering allowed). ● Visitors are only allowed to visit one room or resident per day. ● All visitors are expected to treat staff and others with respect. ● Visitor animals are not allowed unless its an ESA or service animal. o Visitors will be required to clean up after their animal while on property. Consequences of Policy Violation Violation of any part of this Visitor Agreement may result in the following consequences: Immediate Removal: The visitor may be asked to leave the premises immediately. Future Access Denied: The visitor may be prohibited from future visits, even up to being trespassed from property. Legal Action: If the violation involves illegal activity, law enforcement may be notified, and legal action may be taken against the visitor. Liability: If the violation results in damage to property, the visitor or the host may be held financially responsible. Please note that the severity and frequency of the violations will be considered when determining appropriate consequences. By signing below, the Resident acknowledges that they have read, understood, and agreed to abide by this Agreement. Resident’s Name (Printed) Resident Date ---PAGE BREAK--- Switchpoint Canyon Rim Animal Agreement Switchpoint Canyon Rim does not allow pets in the facility. However, we are aware of the guidelines of the ADA and allow service dogs and emotional support animals. Service dogs are trained to provide a service to a person with a disability. If a person does not have a disability, they do not qualify for a service dog. An emotional support animal is an animal that provides a therapeutic benefit emotional support, comfort, companionship) to a person with a mental health or disability (such as a serious mental health condition). Residents who desire an emotional support animal will need to provide a letter from a medical or mental health professional. If a resident is able to bring their animal on Switchpoint Canyon Rim property they agree to: ● Take care of the animal and keep it in good health. ● Not leave the animal unattended. Animals are not allowed to stay on property without the resident. ● Clean up after the animal whether in their room, communal areas, on property, or in the community. ● Provide food for the animal. Switchpoint Canyon Rim does not provide any animal food. Resident’s Name (Printed) Resident Date