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1 Job Announcement Information Center Technician Opens: Thursday, December 5, 2024 Closes: Open until filled Status: Part-Time (Up to 27 hours a week) Non-Exempt, Non-Benefited Must be available on Mondays, Wednesdays, and Fridays and open to flexible scheduling. Hourly Wage: $23.00/hour Under the direction of the Information Center Manager, the Information Center Technician I performs a variety of working level customer service and routine technical support to the citizens and staff of Millcreek. POSITION(S) SUPERVISED: This position has no supervisory responsibilities. ESSENTIAL JOB FUNCTIONS 1. Act as the “face of the City” for all calls or patrons entering the City. This requires the ability to communicate calmly, efficiently, and with enthusiasm. 2. Greet the public; respond to requests for information and provide information related to city services, programs, and general policies, practices and procedures; provide walk-in patrons with requested forms, publications and other informational materials; take payments both over the phone and in person and provide appropriate receipts/confirmation numbers. 3. Assist in processing business license renewals according to city code and policy as required. 4. Process and distribute incoming mail daily; investigate and correct returned mail. 5. Direct walk-in clients and visitors to proper office locations; apprise staff of guest arrivals. 6. Listen to public complaints, questions, etc.; respond to questions and concerns by referring individuals to appropriate personnel for assistance and by creating appropriate work orders. 7. Operate complex telephone equipment; receive, respond to, and direct incoming telephone calls; query callers to identify needed assistance, determine appropriate department or office and direct calls accordingly. 8. Follow-up with customers to make sure questions are answered and problems are resolved in a timely manner. Application Process: Interested applicants should submit a resume with cover letter and references to: [EMAIL REDACTED] OR Millcreek Human Resources Attn: Stephanie Bond 1330 E Chambers Avenue Millcreek, UT 84106 ---PAGE BREAK--- 2 9. Maintain internal staff contact information and coordinate with city departments to update with any changes. 10. Order, track, and maintain office supplies on the 2nd floor and breakroom inventory on the 5th floor. 11. Locate and notify the correct person or department when difficult questions arise. 12. Generate work orders and other appropriate documents to address citizen concerns. 13. Use good judgment when helping citizens to decide how an issue should be resolved and who needs to be involved with its resolution. 14. Use business appropriate conflict management skills when helping angry or unreasonable customers. 15. Perform other duties as assigned. MINIMUM QUALIFICATIONS 1. Education and Experience: a. Graduation from high school or GED; b. Six months experience related to customer service duties described above. 2. Special Qualifications: a. Valid Utah Class D Driver’s License required. b. Licensed in the State of Utah as Notary Public preferred. 3. Knowledge, Skills, and Abilities: a. Ability to perform all functions of the Information Center, including but not limited to, assisting the public, cashiering, responding properly to customer complaints, directing or answering incoming calls, etc. b. Working knowledge of modern office practices and procedures; grammar, spelling, and punctuation; electronic and hard copy filing systems related to alphabetical and numeric files; telephone etiquette and various office equipment. c. Highly developed interpersonal communication skills and telephone etiquette. d. Knowledge of principles and processes for providing high level customer service. e. Ability to operate a personal computer and competency using Microsoft Office products (Outlook, Word, Excel, etc.). f. Ability to communicate effectively with irate customers and maintain strict confidentiality related to sensitive administrative information. g. Ability to establish and maintain effective working relationships and to communicate effectively verbally and in writing with the public, employees, other departments, and contractors. h. Ability to work with the public and city staff in a busy and often stressful environment with a professional and positive approach. i. Skilled in the art of diplomacy under stressful situations associated with public interaction and cooperative problem solving. j. Ability to make decisions and use good judgement. k. Ability to follow written and oral instructions. WORKING CONDITIONS 1. Environment: Work is performed primarily in a standard office environment. Light physical effort and usually comfortable working positions. Local travel may be required to run errands, etc. 2. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand ---PAGE BREAK--- 3 or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 3. Vision: See in the normal visual range with or without correction 4. Hearing: Hear in the normal audio range with or without correction. 5. Attendance: Employee is expected to be in the city offices during normal business hours with Department Head discretion to offer flexibility with scheduling options. ---PAGE BREAK--- 4 OFFERS OF EMPLOYMENT ARE CONTINGENT UPON SUCCESSFUL COMPLETION OF A PRE-EMPLOYMENT DRUG SCREEN AND A CRIMINAL BACKGROUND CHECK IN ACCORDANCE WITH CITY POLICY AND APPLICABLE LAW. CRIMINAL OFFENSES WILL BE REVIEWED ON A CASE-BY-CASE BASIS AND DO NOT AUTOMATICALLY DISQUALIFY A CANDIDATE FROM CITY EMPLOYMENT. E-Verify. Millcreek participates in the federal Employment Eligibility Verification Program Verify). If hired, your continued employment will be contingent upon confirmation of your eligibility through the E-Verify system. Equal Opportunity Employer. Millcreek is an equal opportunity employer without regard to race, national origin, color, religion, sex, sexual orientation, pregnancy, childbirth, or pregnancy- related conditions, age, disability, gender identity or expression, genetic information, veteran status, or any other classification or status protected by law. ADA. To request accommodation under the Americans with Disability Act (ADA), please contact the ADA Coordinator at [EMAIL REDACTED] or call [PHONE REDACTED]. Veteran’s Preference. Refer to Title 71 UCA 10 as amended for eligibility requirements for veteran’s preference. If you claim veteran preference, you must submit a copy of Form DD-214, certifying honorable veteran status. If you claim disabled veteran preference, you must also submit a letter of verification from the Veteran’s Administration dated within the last 90 days. A spouse or unmarried widow or widower of a veteran must also submit a copy of their marriage license as well as the DD-214. ---PAGE BREAK--- 5 About Millcreek Millcreek incorporated as a municipal government in December 2016. Located in Salt Lake County, Millcreek is Utah’s 12th largest city with a population of approximately 63,000 people. The diversity of people and access to resources provided to the residents of Millcreek are unparalleled. Many of Millcreek’s neighborhoods were founded by pioneers whose descendants continue to live here and welcome the “new American” population to bring rich cultural experiences. A hub for outdoor recreation, Millcreek residents have outstanding access to year-round recreational activities, along with a strong sense of community and volunteerism which make the City an amazing community that our residents are proud to call home. The city’s borders stretch from eastern Millcreek Canyon all the way to the Jordan River in the west, with Salt Lake City to the North and Murray and Holladay cities to the south. Visit millcreekut.gov for more information about the city and services provided. Did you know? The inventor of the television, Philo T. Farnsworth, worked at the Baldwin Radio Factory in the early 1920’s, located at 3474 South 2300 East in Millcreek. Millcreek is home to St. Mark's hospital, the City's largest employer. St. Mark's employs over 1,500 people, which has helped create a prominent medical hub within the city boundaries. Millcreek runs from the Jordan River to Millcreek Canyon, which supports Millcreek's motto "connected by nature." It is no wonder that Millcreek is home to many outdoor recreation businesses.