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1 Job Announcement Adventure Hub Manager / Climbing Wall Specialist Opens: Wednesday, January 25, 2023 Closes: Open until filled Will begin reviewing applications on 2/6/2023 Status: Full-Time, Non-Exempt Hiring Range: $25.00—$27.00 per hour Competitive Benefits Package—see page 6-7 Under the direction of the Millcreek Common Executive Director, the Adventure Hub Manager/Climbing Wall Specialist manages daily operations at the Adventure Hub including outdoor climbing wall retail recreation services, process and people management, operational oversight, staffing support, customer relations leadership, and service contractor performance management. Application Process: Interested applicants should submit a resume with cover letter and references to: [EMAIL REDACTED] OR Millcreek Human Resources Attn: Stephanie Bond 3330 South 1300 East Millcreek, UT 84106 POSITION(S) SUPERVISED: Adventure Hub Lead Adventure Hub Crew Service contractors, tradesmen, and temporary event production staff Millcreek Volunteers ESSENTIAL JOB FUNCTIONS 1. Meet performance standards established with the employee’s supervisor. 2. Manage daily Adventure Hub operations for retail/rental of climbing wall and equipment and other Millcreek Common activities. 3. Provide supervision of climbing wall participants including belaying, spotting, etc.; ensure climbing wall is secured from climbers after hours. 4. Manage and enforce polices for access to and conduct while using the Millcreek common facilities. 5. Clean, organize, and inspect climbing wall area and equipment daily; resolve or escalate maintenance issues in a timely manner. 6. Teach and demonstrate proper use of all climbing wall equipment (harnesses, belay devices, shoes, etc.) to participants. 7. Plan and facilitate additional climbing wall programs and services for novice to seasoned climbers including but not limited to climbing technique and safety classes, climbing wall rentals, themed climbing events, birthday parties, etc. 8. Handle and report all accidents, injuries, and emergencies that occur at Millcreek Common in accordance with City risk management policies and procedures. 9. Ensure required safety and liability notices are current and posted in the proper locations. 10. Manage passive entertainment and services of Millcreek Common WiFi access, ambient music, outdoor furniture, table games, etc.) ---PAGE BREAK--- 2 11. Co-manage relationships and communications with the general public. 12. Respond to/resolve the great majority of escalated customer and operational issues. 13. Lead scheduling, rostering, training, and on-boarding of Adventure Hub staff and volunteers. 14. Ensure adequate performance of day-to-day contractor-provided services. 15. Assist with Millcreek Common venue tours for client partnerships and planning purposes. 16. Oversee the performance of providers who contract for event services. 17. Perform other duties as assigned. MINIMUM QUALIFICATIONS 1. Education and Experience: a. Minimum two-year post high school degree from an accredited university, college, professional, or trade school. b. At least five years’ experience operating retail, commercial, or public recreation activities or services, private and/or public events, and facilities or property management. c. At least one year experience in climbing and/or climbing wall instruction. 2. Special Qualifications: a. Current First Aid, CPR and AED certifications or ability to obtain certifications within 60 days of hire. b. Climbing Wall Instructor (CWI) certification. c. OSHA 10-Hour Safety Training for General Industry (successful candidate can fulfill or renew as part of the onboarding process). d. OSHA 30-Hour Compliance Training (successful candidate can fulfill or renew as part of the onboarding process). 3. Knowledge, Skills, and Abilities: a. Knowledge of principles for providing high-level customer service. b. Ability to use tact and diplomacy under stressful situations associated with public or stakeholder interaction. c. Ability to make decisions and use good judgement. d. Ability to establish and maintain effective working relationships with employees, contractors, volunteers, city elected officials, city department heads and related agency contacts, and the public. e. Ability to operate a personal computer and standard competency using Microsoft Office products (Outlook, Word, Excel, etc.). f. Competency in communicating clearly and concisely with City personnel both orally and in writing. g. Ability to reliably manage established processes and policies, and shape their improvement, as necessary. h. Ability to manage and extract optimal performance from the operations team, using sound principles of team leadership and collaboration. Demonstrate an ability to share workload with collaborators. i. Ability and willingness to train and to transfer knowledge to colleagues, subordinates, volunteers, and contractors for successful delivery and group satisfaction. j. Ability to lead and operate self-sufficiently, without the support or supervision of supervisors or City leaders outside City business hours. k. Knowledge of rock climbing including climbing technique, belaying technique, routes and rating systems, rock climbing safety equipment, etc. ---PAGE BREAK--- 3 WORKING CONDITIONS 1. Environment: Work is performed in a mixed facility environment of standard office and outdoors on-venue at Millcreek Common Plaza. Incumbent should be able to work at heights of up to 65 ft, lift up to 50 lbs., and handle more weight with assistance of appropriate equipment. The nature of community recreation and events requires the incumbent to work outside of traditional hours and work-week. By the nature of the job, this hire will spend a larger portion of time outdoors than other colleagues. 2. Physical: Primary functions require sufficient physical ability and mobility to work in transitional settings between sitting at a workstation, kneeling-to-standing while at maintenance tasks, to move from indoors to outdoors, and in other tasks to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to occasionally operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to operate material handling equipment; to operate electrical and gas-powered tools; and to verbally communicate to exchange information. 3. Vision: See in the normal visual range with or without correction 4. Hearing: Hear in the normal audio range with or without correction. 5. Attendance: The Adventure Hub is the employee’s headquarters and primary location for work. Due to the nature of this position, incumbent must be available to work afternoon/evening shifts, weekdays, weekends, and some holidays. Employee is expected to report to and maintain contact with the city offices during shifts that overlap normal business hours Monday through Friday, and to operate self-sufficiently outside of these hours. ---PAGE BREAK--- 4 OFFERS OF EMPLOYMENT ARE CONTINGENT UPON SUCCESSFUL COMPLETION OF A PRE-EMPLOYMENT DRUG SCREEN AND A CRIMINAL BACKGROUND CHECK IN ACCORDANCE WITH CITY POLICY AND APPLICABLE LAW. CRIMINAL OFFENSES WILL BE REVIEWED ON A CASE-BY-CASE BASIS AND DO NOT AUTOMATICALLY DISQUALIFY A CANDIDATE FROM CITY EMPLOYMENT. E-Verify. Millcreek participates in the federal Employment Eligibility Verification Program Verify). If hired, your continued employment will be contingent upon confirmation of your eligibility through the E-Verify system. Equal Opportunity Employer. Millcreek is an equal opportunity employer without regard to race, national origin, color, religion, sex, sexual orientation, pregnancy, childbirth, or pregnancy- related conditions, age, disability, gender identity or expression, genetic information, veteran status, or any other classification or status protected by law. ADA. To request accommodation under the Americans with Disability Act (ADA), please contact Kurt Hansen at [EMAIL REDACTED] or call [PHONE REDACTED]. Veteran’s Preference. Refer to Title 71 UCA 10 as amended for eligibility requirements for veteran’s preference. If you claim veteran preference, you must submit a copy of Form DD-214, certifying honorable veteran status. If you claim disabled veteran preference, you must also submit a letter of verification from the Veteran’s Administration dated within the last 90 days. A spouse or unmarried widow or widower of a veteran must also submit a copy of their marriage license as well as the DD-214. ---PAGE BREAK--- 5 About Millcreek Millcreek incorporated as a municipal government in December 2016. Located in Salt Lake County, Millcreek is Utah’s 12th largest city with a population of approximately 64,000 people. The diversity of people and access to resources provided to the residents of Millcreek are unparalleled. Many of Millcreek’s neighborhoods were founded by pioneers whose descendants continue to live here and welcome the “new American” population to bring rich cultural experiences. A hub for outdoor recreation, Millcreek residents have outstanding access to year-round recreational activities, along with a strong sense of community and volunteerism which make the City an amazing community that our residents are proud to call home. The city’s borders stretch from eastern Millcreek Canyon all the way to the Jordan River in the west, with Salt Lake City to the North and Murray and Holladay cities to the south. Visit millcreek.us for more information about the city and services provided. Did you know? The inventor of the television, Philo T. Farnsworth, worked at the Baldwin Radio Factory in the early 1920’s, located at 3474 South 2300 East in Millcreek. Millcreek is home to St. Mark's hospital, the City's largest employer. St. Mark's employs over 1700 people, which has helped create a prominent medical hub within the city boundaries. Millcreek runs from the Jordan River to Millcreek Canyon, which supports Millcreek's motto "connected by nature." It is no wonder that Millcreek is home to many outdoor recreation businesses. ---PAGE BREAK--- 6 ---PAGE BREAK--- 7