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1 Job AnnouncementInf Opens: Friday, October 16, 2020 Closes: Friday, October 30, 2020 Status: Full-Time Hiring Range: $16.00—$19.00 per hour Competitive Benefits Package—see page 5 Under the direction of the Information Center Manager, the Information Center Technician I performs a variety of working level customer service and routine technical support to the citizens and staff of Millcreek. Incumbent provides customer support for a variety of services provided by the City to include business licensing, cashiering, and permitting. Application Process: Interested applicants should submit a resume with cover letter and references to: Millcreek Human Resources Attn: Stephanie Bond 3330 South 1300 East Millcreek, UT 84106 OR [EMAIL REDACTED] ESSENTIAL JOB FUNCTIONS 1. Meet performance standards established with the employee’s manager. 2. Greet the public; respond to requests for information and provide factual information related to city services, programs, and general policies, practices and procedures; provide walk-in patrons with requested forms, publications and other informational materials; take payments both over the phone and in person, provide appropriate receipts/confirmation numbers. 3. Assist in processing business license renewals according to city code and policy as required. 4. Process incoming mail; investigate, and correct returned mail. 5. Direct walk-in clients and visitors to proper office locations; apprise staff of guest arrivals. 6. Listen to public complaints, questions, etc.; respond to questions and concerns by referring individuals to appropriate personnel for assistance and by creating appropriate work orders. 7. Operate complex telephone equipment; receive, respond to, and direct incoming telephone calls; query callers to identify needed assistance, determine appropriate department or office and direct calls accordingly. 8. Responsible to follow-up with customers to make sure questions are answered and problems are resolved. 9. Maintain internal staff contact information and coordinate with city departments to update with any changes. 10. Order, track, and maintain office supplies and breakroom inventory. 11. Locate and notify the correct person or department when difficult questions arise. 12. Generate work orders and other appropriate documents to address citizen concerns. 13. Use good judgment when helping citizens to decide how an issue should be resolved and who needs to be involved with its resolution. ---PAGE BREAK--- 2 14. Act as the “face of the City” for all calls or patrons entering the City. This requires the ability to communicate calmly, efficiently, and with enthusiasm. 15. Use business appropriate conflict management skills when helping angry or unreasonable customers. 16. Perform other duties as assigned. POSITION(S) SUPERVISED This position has no supervisory responsibilities. WORKING CONDITIONS 1. Environment: Work is performed primarily in a standard office environment. Light physical effort and usually comfortable working positions. Local travel may be required to run errands, etc. 2. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 3. Vision: See in the normal visual range with or without correction 4. Hearing: Hear in the normal audio range with or without correction. 5. Attendance: Employee is expected to be in the city offices during normal business hours Monday through Friday. MINIMUM QUALIFICATIONS 1. Education and Experience: a. Graduation from high school or GED; b. Six months experience related to customer service duties described above. 2. Special Qualifications: a. Valid Utah Class D Driver’s License required. b. Licensed in the State of Utah as Notary Public preferred. 3. Knowledge, Skills and Abilities: a. Knowledge of telephone switchboard operations and procedures, advanced public relations, and telephone and interpersonal communication etiquette. b. Knowledge of general office maintenance and practices and operation of standard office equipment. c. Knowledge of principles and processes for providing high level customer service. d. Ability to use tact and diplomacy under stressful situations associated with public interaction. e. Ability to make decisions and use good judgement. f. Ability to establish and maintain effective working relationships with employees, contractors, other departments and the public. g. Ability to follow written and oral instructions. h. Ability to operate a personal computer and competency using Microsoft Office products (Outlook, Word, Excel, etc.). i. Competency in communicating clearly and concisely with City personnel and the public both orally and in writing. ---PAGE BREAK--- 3 Final candidate must be able to pass background check and pre-employment drug screen. Millcreek participates in the federal Employment Eligibility Verification Program (E-Verify). If hired, your continued employment will be contingent upon confirmation of your employment eligibility through the E-Verify system. Millcreek is an equal opportunity employer without regard to age, marital status, color, disability, national origin, sex, sexual orientation, gender identity, race or religion. To request accommodation under the Americans with Disability Act, please contact Kurt Hansen, [EMAIL REDACTED] or (801) 214-2700. ---PAGE BREAK--- 4 About Millcreek Millcreek incorporated as a municipal government in December 2016. Located in Salt Lake County, Millcreek is Utah’s 12th largest city with a population of approximately 61,000 people. The diversity of people and access to resources provided to the residents of Millcreek are unparalleled. Many of Millcreek’s neighborhoods were founded by pioneers whose descendants continue to live here and welcome the “new American” population to bring rich cultural experiences. A hub for outdoor recreation, Millcreek residents have outstanding access to year-round recreational activities, along with a strong sense of community and volunteerism which make the City an amazing community that our residents are proud to call home. The city’s borders stretch from eastern Millcreek Canyon all the way to the Jordan River in the west, with Salt Lake City to the North and Murray and Holladay cities to the south. Visit ww ---PAGE BREAK--- 5 ---PAGE BREAK--- 6