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1 EMPLOYEE NAME: TITLE: DEPARTMENT: DIVISION: REVIEW PERIOD: NEXT REVIEW DATE: INSTRUCTIONS FOR COMPLETING FORM: Evaluation of performance should be based upon the expectations set in employee's job description. Form may be typed or handwritten. Handwritten forms must be legible. Confidentiality must be maintained at all times. The forms should be kept in envelopes while in departments and as they proceed through the interdepartmental mail system. Comments are required for "Superior", "Needs Improvement" or "Unsatisfactory" ratings. Goals should be measurable. All categories should be completed for every employee, if you feel it is not applicable, explain. DEFINITION OF RATINGS: Superior: Performance is consistently and significantly beyond established standards. Achieves performance objectives at a fully outstanding level and demonstrates exceptional skill levels. Exceeds Expectations : Performance is consistently above adequate skill levels. Achieves performance objectives, often beyond expectations. Meets Expectations : Performance consistently meets job requirements. Achieves perfor mance objectives as stated. Needs Improvement : Performance in one or more skills is less than expected and needs improve ment. Direction, supervision and learning are required if performance objectives are to be achieved. Unsatisfactory : Performance in several skills is substantially weak. Performance objectives are not met even with close supervision. Substantial improve ment by the employee is required. ---PAGE BREAK--- 2 CUSTOMER SERVICE AND INTERPERSONAL SKILLS: Has a genuine interest in and a desire to assist, participate with, and supervise others (members of the public, peers or supervisors). Handles their problems in a manner that shows sensitivity to their needs and circumstances. Is cooperative in dealing with others and functions as part of the "team". Treats others in a fair, consistent, impartial manner. Maintains an open and approachable manner. Controls feelings and emotions so that they do not influence his/her judgment and performance. Demonstrates initiative to learn new procedures and to accept new challenges. Is sensitive to opportunities to improve the quality, efficiency and effectiveness of City services. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) ORAL COMMUNICATION: Speaks in a clear, distinct and understandable manner. Is effective in explaining City procedures, services, programs and activities. Listens attentively to what individuals (members of the public, peers or supervisors) have to say and can elicit valuable information from others. Uses correct grammar, vocabulary and sentence structure in an effective manner. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) WRITTEN COMMUNICATION: Is able to write letters, memos, technical/analytical reports or summarize a set of facts or ideas clearly and concisely using appropriate grammar, vocabulary, and sentence structure. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) PROBLEM-SOLVING/DECISION-MAKING : Isolates and identifies problems. Evaluates alternative courses of action and makes logical decisions; uses good judgment and common sense in making decisions. Can analyze facts, information and evidence in a logical sequence so that he/she can see the similarities and differences between situations. Knows when to take action and what type of action is appropriate. Is able to anticipate events and respond appropriately. Develops alternative solutions for consideration by appropriate higher level staff. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", Needs Improvement" & "Unsatisfactory" Ratings) FLEXIBILITY/ADAPTABILITY : Is able to adapt to changing circumstances, policies, and attitudes of others. Listens to supervisor's suggestions and considers other points of view. Changes behavior or attitudinal responses to fit the situation and work assignment in order to obtain the desired goal. Is able to effectively handle a variety of projects and assignments. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory ---PAGE BREAK--- 3 Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) PLANNING/ORGANIZATION : Prioritizes, organizes, schedules and plans most efficient use of time. Establishes a course of action for self and/or others to accomplish a specific goal. Plans proper assignments of personnel and appropriate use of resources. Keeps appropriate manager advised of the status of projects and work assignments. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) SAFE WORK METHODS/PROCEDURES: Is aware, demonstrates, and ensures compliance of safe work practices, methods, and procedures. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) JOB SKILLS: Has a thorough knowledge of and is able to effectively perform the work as described in job description. Is able to effectively operate the equipment, tools, and/or machines (if appropriate). Understands applicable methods, techniques and procedures. Has a thorough understanding of the organization and functions of the City. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) GOALS AND OBJECTIVES: Develops measurable, challenging goals and objectives which correspond with overall department goals and objectives. Tracks goals and implements revisions to meet changing needs and directions. Superior Exceeds Expectation Meets Expectation Needs Improvement Unsatisfactory Comments (required for "Superior", "Needs Improvement" & "Unsatisfactory" Ratings) ---PAGE BREAK--- 4 Goals & Specific/Measurement Criteria Other Comments: I understand the contents of this appraisal and it has been discussed with me. Employee Signature Date: Review Prepared By Signature Date FIRST LEVEL REVIEW/COMMENTS: Printed Name Signature Date: SECOND LEVEL REVIEW/COMMENTS: Printed Name Signature Date: DEPARTMENT HEAD REVIEW/COMMENTS: Recommend Salary or Step Increase (if applicable) □Yes□No Recommend Successful completion of introductory period (if applicable) □Yes□No Printed Name Department Head Signature Date