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March 4, 2021 POSTING for Eligibility Worker Applications are being accepted for an Eligibility Worker position in the Income Maintenance Unit of the Family Services Department. See attached Minnesota Merit System Classification Description for general information on job duties and minimum requirements for education and experience. The 2021 salary range for this position is $22.05 to $25.92 per hour ($3,822.00 to $4,492.80) per month). If interested please apply on the MN Merit System website as well as submit a cover letter and resume’ to Penny Messer, Oakview Office Complex, Isanti County Family Services, 1700 E Rum River Drive S, Suite A, Cambridge, MN 55008 or email [EMAIL REDACTED] The deadline to complete the Merit application is March 16. Complete the online exam for this position by Friday, March 19, 2021 @ 12:00 midnight. Attachment AN EQUAL OPPORTUNITY EMPLOYER ---PAGE BREAK--- 2/5/2020 Minnesota Merit System - Class Specification Bulletin DEPARTMENT OF pene! I HUMAN SERVICES Worker ¿is MERIT SYSTEM 951 Bargaining Unit: No Applicable Bargaining Unit MINNESOTA MERIT SYSTEM Revision Date: Jan 7, 2020 SALARY RANGE $3,037.00 - $5,660.00 CLASSIFICATION SUMMARY: Under general supervision, performs a variety of tasks related to the determination ofeligibility of clients for income maintenance programs and services; establish initial and on-going eligibility for multiple income maintenance programs; communicates program requirements and assists program participants in understanding how to maintain eligibility; supports program participants in achieving the highest degree of independence and in addressing barriers to self-sufficiency; provides education, enrollment and assistance to managed health care enrollees; makes appropriate referrals to other community resources; and performs related work as assigned. EXAMPLES OF DUTIES: e Interviews clients to obtain necessary factual information, and verifies information received from clients. e Determineseligibility and the amount of benefits for a variety of income maintenance programs, including cash, food, medical and child care assistance. e Explains application procedures to individuals or groups and answers questions of individuals on how to complete the application forms. e Communicates program timelimits, expectations and other program requirements to the client, and serves as central point of communication for financial, child care and employment services. e Advises clients on viable life options and promotesself-sufficiency. e Informs applicants about managed health care, determines eligibility for enrollment in managed health care, determines the most cost effective insurance, and resolves problems and questions from health plans, health care providers, enrollees and otherstaff. e Performs data entry into multiple county and state computer systems and retrieves information from those systems. e Re-determineseligibility and benefit amounts required by changesin a client's status, by reviewing and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with established benefit standards. e Maintains complete and accurate records on client's eligibility for all assigned programs. e Provides requisite information on new and existing cases to child support, employment services and other appropriate staff. e Advises clients of case status, including explaining eligibility requirements and benefit factors, assesses client needs, and refers clients to programs and other community resources to assist them in maintaining eligibility, or in the event that the client is no longereligible for public assistance. 1/3 ---PAGE BREAK--- 2/5/2020 Minnesota Merit System - Class Specification Bulletin e Responds to complaints of clients and informs clients of the right and method of appeal and otherlegal rights. e Prepares county case for appeal hearings, documenting the actions taken by the county and provides testimony at the appeal hearing. e Assists law enforcement and the county attorney's office in preparing cases for prosecution and provides testimony in court. e Makesreferrals to social services, when appropriate. e Makes contacts with community resources as assigned. e Provides input into the development and evaluation of the income maintenance unit's policies and procedures. e Composes correspondence and constructs reports as needed. MINIMUM QUALIFICATIONS: e Three years ofclerical experience or experience working with the public, or some combination of the two, totaling three years. or e Two years of clerical experience in a social services/human services agency. or e Two years of study at an accredited two or four year college or university or similar institution, with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits). or e Successful completion of the technical college Human Services Eligibility Worker diploma program (applicants must be within six months of completion of the program). or e Successful completion of the technical college Human Services Eligibility Worker certificate program will substitute for one year of the required clerical experience or experience working with the public. EXAMINATION PROCESS: In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of seven sub-sections measuring arithmetic, eligibility determination and reading comprehension. You will need a calculator and scratch paperin order to complete this exam. KNOWLEDGES, SKILLS & ABILITIES: Knowledgeof office procedures, practices, equipment and software programs. Knowledge of multiple complex computer systems. Knowledge of interviewing techniques and skills in conducting interviews. Knowledge of the income maintenance program rules, regulations, benefits and methods of determining eligibility. e Knowledge of other sources of financial support, including Social Security, reemployment insurance, veterans benefits, worker's compensation, and disability insurance/pension 2/3 ---PAGE BREAK--- 2/5/2020 Minnesota Merit System - Class Specification Bulletin programs. e Knowledge of the basic principles of foster care, child and adult protection criteria, and a general understanding of mental and physical illnesses. e Knowledge of community resources such as emergency housing, food, social services and diversionary assistance programs. e Knowledge of real and personal property, estate and ownership laws, and their relationships to public assistance program eligibility. e Knowledge of human behavior. e Skill in communicating, in written and verbal form, with a culturally diverse clientele. e Data entry and keyboarding skills. e Ability to establish and maintain effective working relationships with clients, public, co- workers and agency administration. e Ability to effectively explain income maintenance programs and procedures to recipients who are distraught. Ability to handle frequent procedural changes and client personal and financial crises. Ability to organize work, set priorities, make decisions and work independently understress. Ability to be objective/non-judgmental. Ability to accurately and rapidly process detailed information. Ability to establish and maintain accurate and systematic records. Ability to express ideas clearly and ability to comprehend and follow complex written and verbal instructions. e Ability to communicate effectively, both orally and in writing. e Ability to interpret legal documents, complex rules, manual materials and bulletins as they apply to income maintenance programs. 3/3