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1 HealthPartners Log-on Instructions Do you have a healthpartners.com or healthpartners.com/wellbeing username and password? If yes: 1) Go to healthpartners.com/wellbeing 2) Enter your company name, Douglas County 3) Enter your username and password 4) Click on Go If you don’t remember your username or password, try using the Forgot Username and Forgot Password links. To have your password reset, call HealthPartners Customer Service at [PHONE REDACTED] or toll free at 1-[PHONE REDACTED], Monday through Thursday, 8 a.m. to 8 p.m. CST, and Friday, 8 a.m. to 6 p.m. CST. If no: 1) Go to healthpartners.com/wellbeing 2) Click on Register for an account below the log on fields 3) Enter your company name, Douglas County, and click Continue 4) Indicate that you have HealthPartners insurance through Douglas County by clicking Yes 5) Enter your 8-digit member ID in the Member ID field. 6) Complete the required fields and click Continue 7) Create your username and password, select a security questions 8) Read the terms of the site and click the box to continue 9) Click on Continue Need help? Call HealthPartners Customer Service at [PHONE REDACTED] or toll free at 1-[PHONE REDACTED], Monday through Thursday, 8 a.m. to 8 p.m. CST, and Friday, 8 a.m. to 6 p.m. CST. ---PAGE BREAK--- 2 For Access through HealthPartners.com If you have HealthPartners insurance, do you have a healthpartners.com username and password? If yes, follow steps 1-4 below. If no, begin on page two. To log on with an existing account: 1) Go to healthpartners.com 2) Enter your username and password and click Go 3) Click on the Health assessment and well-being activities link to access the Health Assessment and healthy programs ---PAGE BREAK--- 3 For Access through HealthPartners.com/wellbeing: 1) Go to healthpartners.com/wellbeing 2) Click on Register for an account below the log on fields 3) Enter your company name, Douglas County, and click Continue 4) Indicate if you have HealthPartners insurance Douglas County by clicking Yes or No ---PAGE BREAK--- 4 5) If you are a health plan member • Enter your 8-digit member ID* • Your date of birth • Click on continue. • Complete step 2 of 2 registration • Create a username • Create a password • Enter your email address • Complete the security questions • Read and agree to the terms and conditions • Click on continue *Please note that since you are a HealthPartners health plan member, you will be able to access both your Health and Wellness Program and insurance information with this same username and password on HealthPartners.com. ---PAGE BREAK--- 5 6) If you’re not a health plan member • Complete steps 1-4 from above • Complete the following registration screens ---PAGE BREAK--- 6 Take the health assessment Going back to the health assessment Need help? Call HealthPartners Customer Service at [PHONE REDACTED] or toll free at 1-[PHONE REDACTED], Monday through Thursday, 8 a.m. to 8 p.m. CST, and Friday, 8 a.m. to 6 p.m. CST. If you don’t remember your username or password, try using the Forgot Username and Forgot Password links. To have your password reset, call HealthPartners Customer Service.