Full Text
Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 1 Purpose A primary lesson learned in the aftermath of 9/11, anthrax, SARS and other widespread disasters is that traditional methods of communication fall short of reaching all community members. Individuals with the greatest needs are often outside the channels of mainstream communication, and as such are referenced as “special populations” in this guide. Currently, the state of Wisconsin Public Health Emergency Preparedness Program has identified special populations emergency planning as an area demanding further collaborative work at state and local levels. Communication drills, improved communications systems and improved operational plans must be based on data and participant input from members of special populations, related agencies and community groups. The Douglas County Special Populations Emergency Communication Guide is a tool for members of all emergency planning sectors to use in their efforts to reach and address the needs of special populations during routine and emergency events. This guide is not intended to replace any existing emergency response plan but instead is intended to annex existing plans. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 2 Planning Process The Douglas County Special Populations Emergency Communication Guide was produced by a local special needs steering committee with representatives from county government, emergency responders, and local agencies that provide services to special populations groups. Subcommittees were organized to address important emergency planning issues among various special needs sub-groups. These special needs sub-groups includes: Children Seniors Physically Disabled Developmentally Disabled Mental Health and Chemical Abuse Culturally and Geographically Isolated Economically Disadvantaged Pet Owners This plan features information specific to Douglas County; however, it can be used by other jurisdictions and agencies in the following ways: 1. Research Survey agencies and organizations outside your department/agency to learn their successes and failures in reaching special populations. Conduct focus groups or community roundtables with members of different special population groups to identify their needs and barriers to communication. Analyze data gathered from the surveys, focus groups, and your previous research efforts in defining and locating special populations. Look for common themes. 2. Community Engagement Collaborate with community organizations to develop messages and materials to reach special populations. Develop and test messages for cultural and linguistic competence with members of the targeted populations. Identify appropriate, trusted messengers to deliver the messages and via appropriate delivery channels. Maintain ongoing relationships and partnerships with community organizations, government agencies, first responders and other service providers. 3. Organize the Information ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 3 In your existing database, enter information from your research on communication barriers for special populations and preferred channels of communication. This database will become your special population community network. Create a communication plan to reach special populations using a variety of methods, messages and messengers. This plan will supplement your organization’s existing crisis communication plan. Test your community network. Look for gaps in message delivery. Revise your special population outreach plans according to the outcomes of your test. Schedule tests at least annually. Once you have successfully defined, located and reached members of your initial special population groups, you can expand your initiative to include more groups. 4. Next Steps, as of March 2008 Consider GIS mapping of major clusters. Develop and place materials on Douglas County and other agency websites. Reconvene Douglas County Public Health Preparedness – Education Steering Committee to identify and facilitate the education of the Special Needs Population Categories. General Planning Assumptions 1. Two types of public communication will be used: Push Communication, which refers to pushing a message out to the public (television, newspapers, emergency broadcasts, etc) and Pull Communication, which refers to the public looking for public communications (hotlines, websites, etc). 2. Standard Communication: refers to standard mechanisms of communication to the public during an emergency, primarily radio and television. 3. No one form of public communication will reach all populations. Multiple strategies must be employed beyond standard communication mechanisms. 4. All individuals have a responsibility for their personal preparedness plans. 5. Neither a Governor-declared nor a locally-declared emergency needs to be in place for the Douglas County Emergency Operations Plan to be activated. 6. This guide is not intended to replace any existing plan. This guide is a communication tool to help develop a more efficient response for those that may require additional support in an emergency. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 4 7. In an emergent event involving a large population, workforce availability may be compromised. 8. A large-scale evacuation or extended shelter-in-place order will be time and resource extensive. If the incident covers multiple counties or is occurring statewide, mutual aid resources will likely not be available. Population sub-groups and definitions Children Children 0-17 years of age, Preschool children, Head Start, Day Care, School Districts, Foster Homes, Kinship Care, Juvenile Justice, Children at high risk for abuse or neglect Seniors People age 65 years and older Disability Physical, Developmental, Mental Health, Alcohol/Substance Abuse or Dependency Limited Language Competency Legal Migrant Workers, Illegal Migrant Workers, Immigrants, Illiterate Culturally and Geographically Isolated Sexual Offenders, Jail, Cabin/Recreation, Campground/RV, Isolated Household, Special Events and Fairs Economically Disadvantaged Medicaid, Food Share, Emergency Food Access, Homeless, Fixed Incomes, Unemployed, Uninsured/Underinsured, Immigrants Pet Owners Those with domestic household pets including service animals ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 5 Acronym and Abbreviation List AODA Alcohol and Other Drug Abuse CBRF Community Based Residential Facility CGIH Culturally and Geographically Isolated – Isolated Households special needs subgroup CGJ Culturally and Geographically Isolated – Jail special needs subgroup CGRP Culturally and Geographically Isolated – Recreation Population and Cabin Owners special needs subgroup CGSE Culturally and Geographically Isolated – Special Events and Fairs special needs subgroup CGSO Gutturally and Geographically Isolated – Sex Offenders special needs subgroup CHD Children special needs subgroup CMIST A resource directory organized under Communication, Medical, Independence, Supervision, Transportation COMR Communication Resource in the CMIST Resource Directory DD Developmentally Disabled special needs subgroup DME Durable Medical Equipment DVR Division of Vocational Rehabilitation EDEF Economically Disadvantaged – Emergency Food Access special needs subgroup EDFI Economically Disadvantaged – Fixed Income special needs subgroup EDFS Economically Disadvantaged – FoodShare special needs subgroup EDH Economically Disadvantaged – Homeless special needs subgroup EDI Economically Disadvantaged – Immigrants special needs subgroup EDM Economically Disadvantaged – Medicaid special needs subgroup EDUE Economically Disadvantaged – Unemployed special needs subgroup EDUU Economically Disadvantaged – Uninsured/Underinsured special needs subgroup ES Economic Support FACR Facility Resource in the CMIST Resource Directory FIDR Maintaining Functional Independence Resource in the CMIST Resource Directory GIS Geographic Information System LLIG Limited Language Competency – Immigrant special needs subgroup LLIL Limited Language Competency – Illiterate special needs subgroup LLIM Limited Language Competency – Illegal Migrant Workers special needs subgroup LLLM Limited Language Competency – Legal Migrant Workers special needs subgroup MEDR Medical Resource in the CMIST Resource Directory MHCA Mental Health and Chemical Abuse special needs subgroup MOU Memorandum of Understanding PD Physically Disabled special needs subgroup PDDH Physically Disabled – Deaf and Hard of Hearing special needs subgroup PDVI Physically Disabled – Visually Impaired special needs subgroup POE Pet Owners – Exotic Animals, Small Animals, Exotic/Natural Wildlife special needs subgroup POH Pet Owners – Household Pets special needs subgroup POL Pet Owners – Livestock/Animal Husbandry REM REM Wisconsin is a service organization for persons with developmental disabilities ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 6 SARS Severe Acute Respiratory SNR Senior special needs subgroup SPMI Severely and Persistently Mentally Ill SPVR Supervision Resource in the CMIST Resource Directory SVC Superior Vocations Center, Inc TLC Transitional Living Center TRNR Transportation Resource in the CMIST Resource Directory TRS Telecommunications Relay Service TTY Telephone Typewrite, or Teletype V/ TTY Voice or Teletype available ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 7 Douglas County Special Populations Demographics Disability (physical) According to the 2000 census, there are at least 1,272 people in Douglas County that are at least 5 years old and have a physical disability. This is 3% of the total population of Douglas County (n=43,287). Age According to the 2000 census, there are 6,291 people in Douglas County who are at least 65 years old. This is 15% of the total population of Douglas County. Limited Language Competency According to the 2000 census, 1,633 Douglas County residents speak a language other than English at home. This is 4% of the total population of Douglas County. Of those who speak Spanish at home (n=484), 71% reported speaking English very well while 16% reported not speaking English well and 4% reported not speaking English at all. Of those who speak other Indo-European languages at home (n=581), 76% reported speaking English very well while 8% reported not speaking English well yet none reported not speaking English at all. Of those who reported speaking Asian and Pacific Island languages at home (n=196), 39% reported speaking English very well while 11% reported not speaking English well and 4% reported not speaking English at all. Of those who speak all other languages at home (n=372), 58% reported speaking English very well while 13% reported not speaking English well yet none reported not speaking English at all. It is reported that there are 105 linguistically isolated households in Douglas County. A linguistically isolated household is defined as one in which no member 14 years old and over speaks only English or speaks a non-English language and speaks English “very well.” In other words, all members 14 years old and over have at least some difficulty with English. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 8 Unemployed According to the 2000 census, 7% (n=1,574) of the civilian labor force at least 16 years old in Douglas County is unemployed. This is 4% of the total population in Douglas County. Uninsured According to the Wisconsin Health Insurance Coverage 2005 report and the U.S. Census Bureau, Data Integration Division, Small Area Estimates Branch, Model-based Estimates, in 2000 it is estimated that 8-12% of Douglas County residents were uninsured 3,463-5,194). Pet Population Estimates The National Council on Pet Population Study and Policy data reflects information relating only to the animals that are in animal shelters. The American Veterinary Medical Association (AVMA), however, periodically does a study that determines the population of various animals in the United States. Information on the U.S. Pet Ownership & Demographics Sourcebook may be obtained from the AVMA at The AVMA does offer a formula to roughly estimate the number of pets in a service area. In 2000, the U.S. Census estimated that there were 2.67 persons per household. Using 2000 Census data from www.census.gov regarding your community, you may wish to consider the following formula taken from the 2002 U.S. Pet Ownership & Demographic Sourcebook published by the AVMA: Method for Dog Estimates: # of persons within community divided by 2.67 = total # of households total # of households x 0.361 (percent of dog owners) = total # of dog owning households total # of dog owning households x 1.6 (mean # per household) = total dog population 11,758 estimated dogs in Douglas County (based on 20,356 households from the 2000 U.S. census). Method for Cat Estimates: # of persons within community divided by 2.67 = total # of households total # of households x 0.316 (percent of cat owners) = total # of cat owning households total # of cat owning households x 2.1 (mean # per household) = total cat population 13,508 estimated cats in Douglas County (based on 20,365 households from the 2000 U.S. census). ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 9 Children ( CHD ) CMIST Resources COMR TRNR Special Population Sub-Group Definition Children 0-17 years of age Preschool children Head Start Day Care School Districts Latchkey Programs Foster Homes Kinship Care Juvenile Justice Children at high risk for abuse or neglect Estimated Population Size 2005 estimated 9,390 children Location of Population in Jurisdiction Dispersed throughout county with majority of population in the City of Superior (the most northern region of the County). School Districts Superior School District [PHONE REDACTED] Janna Stevens – [EMAIL REDACTED] St. Croix School District [PHONE REDACTED] Sue Chandler – [EMAIL REDACTED] Maple School District (has 51 students that influx from Bayfield county) [PHONE REDACTED] Gregg Lundberg – District Administrator Northwoods School District (has students from both Douglas and Washburn Counties) [PHONE REDACTED] Jean Serum – [EMAIL REDACTED] Cathedral School [PHONE REDACTED] Tim Johnson – [EMAIL REDACTED] Maranatha School [PHONE REDACTED] Keith Russell – [EMAIL REDACTED] Twin Ports School [PHONE REDACTED] [EMAIL REDACTED] Point of Contact Foster Homes Steve Siebers [PHONE REDACTED] [EMAIL REDACTED] Barriers to Reach/Concerns Most schools have plans for fire, tornado and crisis intervention, not for pandemic. Northwoods School District serves 152 students who reside in Douglas County. The YMCA manages Latchkey Programs at the following elementary schools: 1. Great Lakes- has 3 sites with 59 enrolled 2. Cooper School- 17 enrolled 3. Bryant School- 17 enrolled 4. Four Corners- 17 enrolled 5. Northern Lights- 17 enrolled Home Schooled children: 1. Superior School district 112 children 2. St. Croix School District 63 children 3. Maple School District 65 children How many informal day cares are there in Douglas County? What supplies need to be available, ie: formula, diapers, etc. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 10 Reuniting children with parents Notification Mechanism Activate established emergency protocols of schools Public Alert System for parents/care givers. Seniors ( SNR ) CMIST Resources COMR TRNR MEDR Special Population Sub-Group Definition Elderly (defined as 65 years of age and older) Senior Housing Nursing Home/Assisted Living facilities Adult Family Group homes Elderly living in community with support of family/other sources Aging Resource Center Home Care agencies Senior Meal Sites and Meals-on-Wheels Estimated Population Size 2005 estimated 6,200 seniors Location of Population in Jurisdiction Dispersed throughout county with majority of population in the City of Superior, in the northern most region of the county. Senior Housing Nelson Dewey Apts. [PHONE REDACTED] Greg Billman, Manager [PHONE REDACTED] [EMAIL REDACTED] Phoenix Villa Apts. Superior and Lake Nebagamon Bruce Todd, Manager [PHONE REDACTED] ext 101 [EMAIL REDACTED] Gary Valley – [EMAIL REDACTED] Superior Golden Apts. Lisa Knutson, Manager [PHONE REDACTED] Emer – Casey Gilman – 393-2189 Villa Rita [PHONE REDACTED] Nursing Homes St. Francis in the Park Jim Laine, Adm. [PHONE REDACTED] Golden Living Dan Stephans, Adm. [PHONE REDACTED] [EMAIL REDACTED] Villa Marina Lori Foley, Adm [PHONE REDACTED] [EMAIL REDACTED] Bobbie Stachovich [EMAIL REDACTED] Middle River Rehab Joseph Simonich, Adm. [PHONE REDACTED] [PHONE REDACTED] or 8888 Point of Contact Assisted Living The Baker House [PHONE REDACTED] Charlie and Eva Baker, owners [EMAIL REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 11 Harmony House Sharon Kotter/Pam Clark [PHONE REDACTED] [EMAIL REDACTED] Northern Residence – Greg Swenson [PHONE REDACTED] [PHONE REDACTED] [EMAIL REDACTED] Pearl House Karla Dahl, manager [PHONE REDACTED] [EMAIL REDACTED] Stardusk House Greg Date, owner [PHONE REDACTED] Aging Resource Center Rhoda Nagorski, Director [PHONE REDACTED] [EMAIL REDACTED] Senior Meal Sites Rhoda Nagorski, Director [PHONE REDACTED] Home Care Agencies The Dove Greg Leveska, Adm. [PHONE REDACTED] Interim Health Care [PHONE REDACTED] Rebecca Volkman – Director Health Care Services [EMAIL REDACTED] Gentiva Health Services Beth Abrahamson, Dir. [PHONE REDACTED] [EMAIL REDACTED] St. Luke’s Home Care Lynn Nelson, Dir. [PHONE REDACTED] [EMAIL REDACTED] Point of Contact (cont.) Other Providers Community Options Program/LSS Jan Cummings, Manager [PHONE REDACTED] ext. 113 [EMAIL REDACTED] Indianhead Home Services [PHONE REDACTED] (local) Nancy Wiles, RN DON [PHONE REDACTED] [EMAIL REDACTED] Superior Helping Hands [PHONE REDACTED] Tracy DeMar, owner [PHONE REDACTED] Home Instead Senior Care Mary Andrews [PHONE REDACTED] I Wish Home Health Leela Hahon [PHONE REDACTED] Barriers to Reach/Concerns In event of evacuation for nursing homes, assisted living and adult group homes: 1. Transportation 2. Staffing 3. Medical concerns ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 12 4. Safety especially for those with dementia 5. Family notification 6. MOU’s for evacuation sites 7. Timing and coordination For shelter in place: 1. Inadequate supplies of food, linens, medications, water 2. Staffing 3. Safety for vulnerable population, especially those with dementia 4. Equipment 5. Generator to operate electrical equipment 6. Loss of heat in winter and cooling in summer Nursing homes are mandated by the State and Federal levels to have evacuation plans but may have limited resources and staff to execute the plan. Barriers to Reach/Concerns (cont.) Home Bound/Senior Housing/ Frail elderly in event of evacuation: 1. Transportation 2. Family notification 3. Care giver ability and availability 4. Safety issues especially for those with dementia 5. Medications/ medical supplies 6. Clothing and toiletries including glasses, hearing aides, dentures 7. Walkers, canes, wheel chairs 8. Emergency plan for pets 9. May refuse to leave residence 10. May not know closest shelter site To Shelter in Place: 1. Supplies 2. Food and Water 3. Medications 4. Electricity 5. Ability to care for self/availability and ability of care givers for those with dementia 6. Communications 7. Loss of heat in winter and loss of cooling in summer 2006 Number of Meals Served: Home Delivered: 66,642 Congregate Dining: 29,897 Total meals provided: 96,538 There would be a huge gap if this program was unable to operate. Currently, no plan in place for continuation of operations during a A major emergent event. Notification Mechanism Use Public Emergency Weather Alert System, newspapers, radio, TV, email, cell phones, flyers, communication board. Implement emergency protocols of service providers. Encourage churches to develop a calling tree to check on elderly in their parishes; utilize parish nurses. Explore possible sources to utilize to disperse information out to community, ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 13 ie: Tavern League, especially for rural areas. Work with local media to provide accurate and timely information to educate public Physically Disabled ( PD ) CMIST Resources COMR MEDR FIDR TRNR Special Population Sub-Group Definition Estimated Population Size Social Security Only (Not SSI): 1,305 disabled persons Supplemental Security Income (SSI): 1,036 blind and disabled persons (These are only totals of persons receiving SSA benefits of all disability types) 2000 estimate of at least 1,272 people that are at least 5 years old and have a physical disability. Location of Population in Jurisdiction Interspersed throughout communities. Accessible Public Housing Units Nursing Facilities Hospital (temporary physical conditions) Point of Contact Home Medical [PHONE REDACTED] STRIDE – Special Transit Ride [PHONE REDACTED] Connie [PHONE REDACTED] Division of Vocational Rehabilitation (DVR) [PHONE REDACTED] North Country Independent Living [PHONE REDACTED] v/tty Gloria Hakkila-Johnson – [EMAIL REDACTED] Superior Vocations Center, Inc. (SVC) - [PHONE REDACTED] Karen Griffin Challenge Center, Inc. [PHONE REDACTED] Katey Geistseld – [EMAIL REDACTED] Social Security Office [PHONE REDACTED] Barriers to Reach/Concerns May not be involved in a program or receive ongoing services. Accessible Transportation (wheelchair lift) Service Animals Personal Care Assistance Daily Living Assistance Medications Electrically Dependent Equipment Accessible transportation Seasonal weather may affect mobility in the community Damage to the community (trees down, sidewalks torn up) may affect mobility Notification Mechanism Through existing integrated mechanisms of public alert system. Through service providers such as home health, DME dealer, DVR, Douglas County Human Services, Specialized transport, medical providers. Public housing authorities Web link for a list of interpreters statewide www.dhfs.wisconsin.gov/sensory Click on “Interpreting Information” then on “Interpreting Directory” ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 14 Physically Disabled – Visually Impaired ( PDVI ) CMIST Resources COMR MEDR FIDR TRNR Special Population Sub-Group Definition Visually Impaired Persons Estimated Population Size 2006 estimated 1,911 blind persons Location of Population in Jurisdiction Interspersed in county and communities Some concentrations at Challenge Center, Superior Vocation Center, Senior and Handicapped Housing, hospital and Nursing Home Facilities. Point of Contact Social Security Office [PHONE REDACTED] North Country Independent Living [PHONE REDACTED] v/tty Gloria Hakkila-Johnson WI Council for the Blind and Visually Impaired [PHONE REDACTED] Local Ophthalmologists/ Optometrists N.O.A.A. National Weather Service [PHONE REDACTED] Duluth Lighthouse for the Blind and Visually Impaired [PHONE REDACTED] Division of Vocational Rehabilitation (DVR) [PHONE REDACTED] Barriers to Reach/Concerns Educational materials to prepare for emergencies need Braille and/or verbal delivery. Printed material not discernable, such as captioned advices (T.V. alerts) in emergencies. Otherwise familiar or maneuverable space suddenly becomes impassable neither with white cane nor with service animal due to hazard-filled landscape. Cannot drive vehicles to transport. Service animals may not be allowed into certain shelters. Blind individual may not have available proper papers to show service animal’s shots or certification of safety around public. Notification Mechanism N.O.A.A. weather radio. Verbal or phone contact by trusted individuals or groups. Alert to emergencies via persons/radio/phone in the usual ways. Special radios automatically alarm about imminent danger of life and property from weather and non-weather events (such as wildfires, hazardous spills) and Emergency Alert messages. Adaptive equipment and techniques, including at work sites. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 15 Physically Disabled - Deaf and Hard of Hearing ( PDDH ) CMIST Resources COMR FIDR Special Population Sub-Group Definition Deaf and Hard of Hearing Persons Estimated Population Size Nothing listed Location of Population in Jurisdiction Nothing listed Point of Contact Social Security Office [PHONE REDACTED] Bureau for the Deaf and Hard of Hearing [PHONE REDACTED] Carolyn Small [PHONE REDACTED] Americans With Disabilities Act (ADA) Barriers to Reach/Concerns Emphasizing need for emergency planning. Some may not have Text Telephone or Teletypewriter (TTY). Lack of electricity an issue for notifying. Notification Mechanism TTY allows a telephone user to send typed messages to another caller and to receive typewritten messages from the caller directly (TTY) or through a Telephone Relay Service (TRS) operator. Voice carry-over telephone allows a hearing impaired person to communicated orally by hone and to receive text communication from the other caller, as transcribed by a TRS operator. Captioned telephone allows hearing impaired to receive communications by phone orally while receiving an almost simultaneous text translation. Communication Access Realtime Translation (CART) translates spoken word into written text for persons with hearing loss. The closed captioning is embedded within the video signal and viewed with a decoder. Emergency Alert System can be hooked up to a strobe light or other mechanism Desk top models of Emergency Alert Systems are available with L.E.D. screen, which can be installed. This can notify for, ie: “Shelter Warning” or “Weather Watch” or “Tornado Warning”, in addition to pointing out the geographic area of concern. An adapter can be connected to a printer. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 16 Mental Health and Chemical Abuse ( MHCA ) CMIST Resources COMR MEDR FIDR Special Population Sub-Group Definition Mental Health community Serious and Persistent Mentally Ill Alcohol abuse/addicted Drug abuse/addicted Estimated Population Size There is no accurate measurement. Douglas County and its contracted agencies served 400 individuals with mental illness, and 153 individuals with chemical dependency, Location of Population in Jurisdiction Interspersed throughout communities. Low income housing units Superior Housing Authority, Catholic Charities, Royalton Manor) Nursing Facilities CBRF’s Point of Contact Douglas County Department of Health and Human Services [PHONE REDACTED] [EMAIL REDACTED] HDC Human Development Center [PHONE REDACTED] (mental health and AODA services) Betsy Byler – 24 hour Mental Health Crisis Line [PHONE REDACTED] Tradewinds Residence, Inc. (CBRF) [PHONE REDACTED] Lutheran Social Services of Wisconsin [PHONE REDACTED] John Ball – [EMAIL REDACTED] Twin Ports VA Clinic [PHONE REDACTED] The Superior Treatment Center [PHONE REDACTED] Miller Dwan Chemical Dependency Services [PHONE REDACTED] Douglas County Aging and Disability Resource Center [PHONE REDACTED] Mary Holschuh – [EMAIL REDACTED] Barriers to Reach/Concerns May not be involved in a program or receive ongoing services. may interfere with ability to follow up with services (paranoia, limited comprehension, low motivation). Co-morbidity of Mental Health with developmental disabilities and chemical dependency. Public view of mental health issues/misunderstandings. Emergency Detoxification? Lack of independent transportation i.e., license revoked (AODA), inability to drive (SPMI) Notification Mechanism Through existing integrated mechanisms of public alert system. Through contracted agencies, and clients served by providers. i.e., case managers, counselors, etc. Many individuals with these disabilities reside in CBRF’s. The CBRF will have an individual plan. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 17 Developmentally Disabled ( DD ) CMIST Resources COMR MEDR FIDR TRNR Special Population Sub-Group Definition Developmentally Disabled Estimated Population Size Estimated 300-400 persons. Location of Population in Jurisdiction Interspersed throughout communities. Accessible Public Housing Units Nursing Facilities Adult Family Homes Community Based Residential Facilities Hospital (temporary physical conditions) Point of Contact STRIDE – Special Transit RIDE [PHONE REDACTED] Douglas County Department of Health and Human Services [PHONE REDACTED] Mary Holschuh – [EMAIL REDACTED] Division of Vocational Rehabilitation (DVR) [PHONE REDACTED] North Country Independent Living [PHONE REDACTED] v/tty Superior Vocations Center, Inc. (SVC) [PHONE REDACTED] Challenge Center, Inc. [PHONE REDACTED] Social Security Office [PHONE REDACTED] Lutheran Social Services of Wisconsin [PHONE REDACTED] Jan Cummings – [EMAIL REDACTED] HDC Human Development Center [PHONE REDACTED] Douglas County Aging and Disability Resource Center [PHONE REDACTED] Mary Holschuh – [EMAIL REDACTED] Barriers to Reach/Concerns May not be involved in a program or receive ongoing services. Accessible Transportation (wheelchair lift) Personal Care Assistance Daily Living Assistance Medications Electrically Dependent Equipment Seasonal weather may affect mobility in the community Damage to the community (trees down, sidewalks torn up) may affect mobility Accessible transportation Co-occurring disorders Communication Identifying facility able to meet needs May not have adequate resources/supplies/staff to treat/provide for Notification Mechanism Through existing integrated mechanisms of public alert system. Through service providers such as Challenge Center, REM, Innovative Living, Home health, DME dealer, DVR, Douglas County Department of Health & Human Services, Specialized transport, medical providers. Public housing authorities. Universal pictures and signs. Contact through employers, family, guardians, friends, caregivers. ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 18 Limited Language Competency – Legal Migrant Workers ( LLLM ) CMIST Resources COMR Special Population Sub-Group Definition Limited Language Competency - Legal Migrant Workers Estimated Population Size unknown Location of Population in Jurisdiction Thought to be predominantly dispersed in rural areas. Point of Contact Northland Connection [PHONE REDACTED] Chris Maddy Migrant Labor Services, WI Dept. of Workforce Development [PHONE REDACTED] Barriers to Reach/Concerns Mobile population not present in large numbers in Douglas County. Communication difficult Limited access to media Difficult to provide timely communication to invisible population Notification Mechanism Through employers. Resource National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities http://www.diversitypreparedness.org/ Limited Language Competency – Illegal Migrant Workers ( LLIM ) CMIST Resources COMR Special Population Sub-Group Definition Limited Language Competency - Illegal Migrant Workers Estimated Population Size unknown Location of Population in Jurisdiction Thought to be predominantly dispersed in rural areas. Point of Contact None identified locally. Migrant Labor Services, WI Dept. of Workforce Development [PHONE REDACTED] Barriers to Reach/Concerns Legal concerns regarding seeking treatment and evacuation. Very mobile Limited access to media Adequate interpreters for small but need population Difficult to provide timely communication Notification Mechanism Try checking : Office for Refugees and Immigrants www.ncsl.org/programs/immig/immigstateoffices05.htm Resource National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities http://www.diversitypreparedness.org/ ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 19 Limited Language Competency – Immigrants ( LLIG) CMIST Resources COMR Special Population Sub-Group Definition Limited Language Competency – Immigrants: Chinese, Hmong, Hispanic, Vietnamese, Other Estimated Population Size Needs quantification Location of Population in Jurisdiction City of Superior Point of Contact None identified locally. Refugee Assistance Services Program, WI Dept. of Children and Families [PHONE REDACTED] Barriers to Reach/Concerns Legal concerns regarding contacting authorities. Communication likely to be difficult. Need for adequate number of interpreters. Cultural barriers Access to media may be limited Reaching on time Notification Mechanism Through employers – Restaurant , door-door, churches Resource National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities http://www.diversitypreparedness.org/ Limited Language Competency – Illiterate ( LLIL) CMIST Resources COMR Special Population Sub-Group Definition Limited Language Competency – Illiterate Estimated Population Size Needs quantification Location of Population in Jurisdiction Point of Contact Even Start Family Literacy Nicky Wilson, Coordinator [PHONE REDACTED] Ext. 156 Barriers to Reach/Concerns Material with low literacy instructions need to be prepared / developed. Will need for additional staff to read or translate information. Admission by individuals not likely to occur. Notification Mechanism Standard communication mechanisms, word of mouth, churches, community centers, food shelters, employers. Culturally and Geographically Isolated – Sex Offenders ( CGSO ) CMIST Resources COMR SPVR Special Population Sub-Group Definition Culturally and Geographically Isolated – Sex Offenders Estimated Population Size Estimated 124 persons, which includes some duplicate names Location of Population in Jurisdiction Multiple Point of Contact Douglas County Sheriff’s Office [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 20 Barriers to Reach/Concerns Population should be easily reachable because of being registered. Where to place? In general population shelter? Notification Mechanism Standard communication mechanisms. Culturally and Geographically Isolated – Jail ( CGJ ) CMIST Resources COMR TRNR SPVR Special Population Sub-Group Definition Culturally and Geographically Isolated – Jail Estimated Population Size Maximum capacity of 219 persons in the Douglas County Jail. Average is between 185-190 persons. Location of Population in Jurisdiction Douglas County Jail. Point of Contact Douglas County Sheriff Central Control post [PHONE REDACTED] Barriers to Reach/Concerns Some non-English speaking inmates Evacuation Plans informally set up Easily reachable Jail is best place for sheltering in. Sheriff’s department should follow own policies and procedures. Notification Mechanism Culturally and Geographically Isolated – Recreation Population and Cabin Owners ( CGRP ) CMIST Resources COMR Special Population Sub-Group Definition Campground / Parks / Recreation / Summer Surge / Lucias Woods Boating community Cabin Owners Estimated Population Size 33 registered campgrounds and parks are located throughout the county. 12 registered Tourist Rooming House. Various other isolated cabins. Location of Population in Jurisdiction Throughout the county, including rural areas. Recreation Population Douglas County Forestry Department – County Parks [PHONE REDACTED] Campgrounds public and private Douglas County State Parks – Brule River State Forest [PHONE REDACTED] Douglas County State Parks – Amnicon Falls State Park [PHONE REDACTED] Douglas County State Parks – Pattison State Park [PHONE REDACTED] Marina Municipal parks Private parks Point of Contact Cabin Owners Superior-Douglas County Chamber of Commerce [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 21 Barriers to Reach/Concerns Number to be contacted Concern put on resort owners and campgrounds May not know the area or where to go Notification Mechanism Culturally and Geographically Isolated – Isolated Households ( CGIH ) CMIST Resources ? Special Population Sub-Group Definition Culturally and Geographically Isolated – Isolated Households Estimated Population Size Location of Population in Jurisdiction Point of Contact Chief Elected Officials ? Barriers to Reach/Concerns Difficult to reach and communicate with. Hidden population difficult to quantify Population may be unreachable by choice Will not likely know where to go Notification Mechanism Culturally and Geographically Isolated – Special Events and Fairs ( CGSE ) CMIST Resources COMR Special Population Sub-Group Definition Culturally and Geographically Isolated – Special Events and Fairs Estimated Population Size Location of Population in Jurisdiction Point of Contact Head of the Lakes Roxanne Nephew, Assistant Manager [PHONE REDACTED] Lake Superior Dragon Boat Festival [PHONE REDACTED] HaugFest Event Coordinator Superior-Douglas County Chamber of Commerce [PHONE REDACTED] Barriers to Reach/Concerns Need plan for Fair / race nights Need plans to evacuate Traffic control plan Crowd control plan Notification Mechanism ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 22 Economically Disadvantaged – Medicaid ( EDM ) CMIST Resources COMR MEDR Special Population Sub-Group Definition Economically Disadvantaged – Medicaid (includes Badgercare which is up to 200% above poverty level) Estimated Population Size June 2007 estimated 6,225 total recipients: 3,246 adults and 2,979 children 3,141 open cases Location of Population in Jurisdiction Dispersed throughout the county. Point of Contact Douglas County Department of Health & Human Services [PHONE REDACTED] April Heim, ES Supervisor Kevin Giersdorf, ES Lead Worker Barriers to Reach/Concerns Not all have phones Large populations/ geographically spread out Individuals in multiple categories Financially unprepared for an emergency Transportation Needs Limited resources Focus is on meeting basic needs more than preparedness planning Notification Mechanism Telephone Door to Door Mailing Economically Disadvantaged – Homeless ( EDH ) CMIST Resources COMR FIDR Special Population Sub-Group Definition Economically Disadvantaged – Homeless Estimated Population Size 600 + (HUD definition Location of Population in Jurisdiction Dispersed throughout county. Campgrounds Hotels: - Androy Hotel [PHONE REDACTED] - Manning Motel [PHONE REDACTED] - local mom and pop Backside of Dollar Days and Walmart Railroad tracks Point of Contact Douglas County Department of Health & Human Services [PHONE REDACTED] April Heim, ES Supervisor Kevin Giersdorf, ES Lead Worker Homeless shelters: Center Against Sexual and Domestic Abuse, Inc. (CASDA) [PHONE REDACTED] Harbor House Crisis Shelter [PHONE REDACTED] Solid Rock Safe Haven and Soup Kitchen/ NWCSA (Men Only) [PHONE REDACTED] Salvation Army [PHONE REDACTED] Barriers to Reach/Concerns Not all have phones Large populations/ geographically spread out Individuals in multiple categories Financially unprepared for an emergency ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 23 Transportation Needs Limited resources Lack of support system Transient Living arrangements at best Focus is on meeting basic needs more than preparedness planning Safety Concerns battered women and perps) Medications needs (no access for the homeless) Notification Mechanism Personal contact Sheriff’s Department Food Pantries: NWCSA Shelters: Economically Disadvantaged – FoodShare ( EDFS ) CMIST Resources COMR FIDR TRNR Special Population Sub-Group Definition Economically Disadvantaged – FoodShare Estimated Population Size June 2007 estimated 3,783 total recipients: 2,030 adults and 1,753 children 1,626 open cases Location of Population in Jurisdiction Dispersed throughout the county. Point of Contact Douglas County Department of Health & Human Services [PHONE REDACTED] April Heim, ES Supervisor Kevin Giersdorf, ES Lead Worker Barriers to Reach/Concerns Not all have phones Large populations/ geographically spread out Individuals in multiple categories Financially unprepared for an emergency Transportation Needs Limited resources Access to benefits Focus is on meeting basic needs more than preparedness planning Notification Mechanism Standard Communication Radio Economically Disadvantaged – Emergency Food Access ( EDEF ) CMIST Resources COMR Special Population Sub-Group Definition Economically Disadvantaged – Emergency Food Access Estimated Population Size 1,400 persons served at the Superior site. 50 persons served at the Gordon site. 90 persons served at the poplar site. 200 to 300 households served by Harbor House. Solid Rock serves 5 meals per day at 60 persons per meal (not on Sunday). Location of Population in Jurisdiction Dispersed throughout the county. Point of Contact Gordon Area Pantry, Gordon Town Hall [PHONE REDACTED] Faith United Methodist Church [PHONE REDACTED] Salvation Army [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 24 Solid Rock Safe Haven and Soup Kitchen/NWCSA (Men Only) [PHONE REDACTED] Barriers to Reach/Concerns Rural Transportation Food on Hand Limited Food available Notification Mechanism Standard Communication Radio Economically Disadvantaged – Fixed Income ( EDFI ) CMIST Resources COMR Special Population Sub-Group Definition Economically Disadvantaged – Fixed Income Estimated Population Size Location of Population in Jurisdiction Dispersed throughout the county. Point of Contact Douglas County Department of Health & Human Services [PHONE REDACTED] April Heim ES Supervisor Kevin Giersdorf, ES Lead Worker Superior Housing Authority Nancy DeGryne-Sharpe [PHONE REDACTED] Barley Manor Woodlaneway Superior Townhouses Catholic Charities, Housing Counseling [PHONE REDACTED] Golden Apartments Center Against Sexual and Domestic Abuse, Inc. (CASDA) [PHONE REDACTED] Androy Hotel [PHONE REDACTED] Barriers to Reach/Concerns Rural No Phones Transient Transportation Financially unprepared Medication needs Estimating size accurate count How to access their income Individuals will be duplicated in other areas Notification Mechanism Standard Communication ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 25 Economically Disadvantaged – Unemployed ( EDUE ) CMIST Resources FIDR Special Population Sub-Group Definition Economically Disadvantaged – Unemployed Estimated Population Size Difficult to estimate 2000 estimated 1,574 of the civilian labor force at least 16 years old in Douglas County was unemployed. Location of Population in Jurisdiction Dispersed throughout the county. Point of Contact Accessing other services Food Share Food Pantries W2 Barriers to Reach/Concerns Not easily identified as they are not all collecting unemployment. Notification Mechanism Job Center Human Services Economically Disadvantaged – Uninsured/Underinsured ( EDUU ) CMIST Resources COMR Special Population Sub-Group Definition Economically Disadvantaged – Uninsured/Underinsured Estimated Population Size Difficult to estimate 2000 estimated 3,463-5,194 persons uninsured. Location of Population in Jurisdiction Point of Contact Price County Lake Superior Community Health Center [PHONE REDACTED] Twin Ports VA Clinic [PHONE REDACTED] Barriers to Reach/Concerns Rural Transportation Not seeking services Notification Mechanism Standard Communication Door to Door Getting info to Centers Crisis Lines HRC & LSS ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 26 Economically Disadvantaged – Immigrants ( EDI ) CMIST Resources COMR FIDR Special Population Sub-Group Definition Economically Disadvantaged – Immigrants Estimated Population Size Unknown Location of Population in Jurisdiction Superior Point of Contact University International Student Area Housing Population Superior Housing Authority [PHONE REDACTED] Barriers to Reach/Concerns Locating Language Barriers Cultural understanding Trust Notification Mechanism Church they attend Housing Schools Pet owners – Household Pets ( POH ) CMIST Resources COMR FACR Special Population Sub-Group Definition Pet Owners – Household Pets Estimated Population Size Estimated 11,758 dogs (7,348 households with dogs) Estimated 13,508 cats (6,432 households with cats) Unknown number of birds, horses Location of Population in Jurisdiction Dispersed throughout county. Point of Contact Superior Veterinary Hospital [PHONE REDACTED] Affiliated Emergency Veterinary Service-Duluth 5:00 P.M.- 8:00 A.M [PHONE REDACTED] Douglas County Fairgrounds, Roxanne Nephew [PHONE REDACTED] Animal Rescue Federation, Sheila Love [PHONE REDACTED] Humane Society of Douglas County, Jodi Frank [PHONE REDACTED] Barriers to Reach/Concerns Vets may not have plan in place Need individual plans May not evacuate if they have to leave pets ‘People’ shelters may not allow pets. Tracking system for pets Vaccination / medication considerations Records of shots Staffing needs for caring of pets Food Needs No facilities for (suggestions Fairgrounds) Interstate Health Certificate to transfer over State lines Notification Mechanism Standard Communication ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 27 Pet owners – Livestock/Animal Husbandry ( POL ) CMIST Resources COMR FACR Special Population Sub-Group Definition Pet Owners – Livestock/Animal Husbandry Estimated Population Size UW Extension 8000 cattle & calves, 803 horses, 662 sheep & lambs Location of Population in Jurisdiction Poplar, South Range, Town of Superior Point of Contact Northwoods Harness Club [PHONE REDACTED] Douglas County 4-H Clubs Sarah Wilcox, 4-H Youth Development Educator, UW-Extension [PHONE REDACTED] Barriers to Reach/Concerns Space / facilities / shelters Food and water Transportation Capture Vaccination / Medication Farmers will not evacuate without taking care of livestock. Farmers tend to help each other (support system), may not be as large an issue for government to help. Notification Mechanism UW Extension Standard Communication Pet owners – Exotic Animals, Small Animals, Exotic/Natural Wildlife ( POE ) CMIST Resources COMR FACR Special Population Sub-Group Definition Pet Owners - Exotic Animals, Small Animals, Exotic/Natural Wildlife Estimated Population Size Unknown Location of Population in Jurisdiction Point of Contact Barriers to Reach/Concerns Cannot develop plan for individuals with exotics. We would provide information of where to take an exotic animal. Would still need to provide transportation. Provide education and awareness. Exotics may not be registered, unknown and may not become apparent until a disaster occurs. Notification Mechanism ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 28 Douglas County CMIST Tool Communication – Medical – Independence – Supervision - Transportation ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 29 Special Population Category Resource Type Organization County, Regional, State POC Title Phone Fax Email Web COMMUNICATION RESOURCES Radio 17 radio stations KUWS 91.3FM Regional (Superior) News Director [PHONE REDACTED] [PHONE REDACTED] JMunson@uwsu per.edu http://kuws.fm/ KBMX 108FM Regional [PHONE REDACTED] http://www.mix108. com KDAL 610AM Regional News Director [PHONE REDACTED] [PHONE REDACTED] john.warren@m wcradio.com www.kdal610.com KDNW FM 97.3 / KDNI FM 90.5 Regional [PHONE REDACTED] [PHONE REDACTED] www.kdnw.fm KKCB 105 FM Regional [PHONE REDACTED] http://www.kkcb.co m/ KLDJ 101.7 FM Regional http://www.kool101 7.com 102.5 FM Regional [PHONE REDACTED] [PHONE REDACTED] info@northland sclassicrock.co m.com http://www.krbr.co m KTCO 98.9 FM Regional [PHONE REDACTED] [PHONE REDACTED] studio@ktcofm. com http://www.ktcofm. com KUMD 103.3 FM Regional [PHONE REDACTED] [PHONE REDACTED] [EMAIL REDACTED] g http://www.kumd.o rg WHSA 89.9 FM Regional (Brule) News Director [PHONE REDACTED] [PHONE REDACTED] jmunson@uwsu per.edu http://wpr.org/regio ns/sup/ WJRF 89.5 FM Regional [PHONE REDACTED] AirStaff@Refug eRadio.com WWJC 850 AM Regional [PHONE REDACTED] [PHONE REDACTED] [EMAIL REDACTED] m http://www.wwjc.co m KQDS 95.7 FM Regional [PHONE REDACTED] [PHONE REDACTED] kq95@redrockr adio.org http://www.95kqds. com WWAX 92.1 FM Regional [PHONE REDACTED] http://www.921lite. com KZIO 94.1 FM [PHONE REDACTED] http://www.94xrock s.com KQDS 1490 AM Regional [PHONE REDACTED] [PHONE REDACTED] thefan@redrock radio.org http://www.fan1490 .com NOAA National Weather Service Regional [PHONE REDACTED] Television ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 30 3 television stations KBJR-TV NBC 6/ KDLH-TV CBS 3 Regional [PHONE REDACTED] [PHONE REDACTED] http://www.northla ndsnewscenter.com / WDIO- DT/WIRT-DT 10/13 Regional [PHONE REDACTED] [PHONE REDACTED] [EMAIL REDACTED] m http://www.wdio.co m/ WDSE PBS 8 Regional [PHONE REDACTED] [PHONE REDACTED] [EMAIL REDACTED] g http://www.wdse.or g/ Newspaper 4 newspapers (X daily; X weekly) Superior Telegram (Daily) Regional [PHONE REDACTED] editorial@super iortelegram.co m http://www.superior telegram.com/ Duluth News Tribune (Daily) Regional [PHONE REDACTED] webteam@dulu thnews.com http://www.duluthn ewstribune.com/ Superior Catholic Herald (Frequency??) County [PHONE REDACTED] http://www.catholic herald.org/ UWS The Stinger (Daily) County (College) PDDH Physically Disabled - Deaf and Hard of Hearing print materials, personnel with expertise, various associations Social Security Administration [PHONE REDACTED] Office for the Deaf and Hard of Hearing [PHONE REDACTED] http://dhs.wisconsin .gov/sensory/ PDVI Physically Disabled - Visually Impaired print materials, personnel with expertise, various associations Duluth Lighthouse for the Blind and Visually Impaired Regional [PHONE REDACTED] [PHONE REDACTED] info@lighthouse fortheblind- duluth.org http://www.lighthou sefortheblind- duluth.org Social Security Office [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 31 North County Independent Living Regional [PHONE REDACTED] v/tty Division of Vocational Rehabilitation (DVR) County [PHONE REDACTED] http://www.dwd.sta te.wi.us/dvr/default. htm Wisconsin Council for the Blind and Visually Impaired State [PHONE REDACTED] http://www.wcblind. org/ LLLM, LLIM, LLIG, EDI Interpreters List of teachers for this target group Wisconsin Free Lance Interpreters List State http://dcf.wisconsin .gov/refugee/interpr eter_resources/defa ult.htm CHD School Districts Public and Private Schools Superior School District City of Superior Solon Springs School District Solon Springs [PHONE REDACTED] Maple School District Maple [PHONE REDACTED] Cathedral School City of Superior [PHONE REDACTED] Maranantha School City of Superior [PHONE REDACTED] Twin Ports School City of Superior [PHONE REDACTED] CHD Foster Homes Foster Homes for Children County Steve Siebers [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/youthservic es.htm SNR Senior Housing ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 32 Senior Apartments Nelson Dewey Apts. Greg Billman, Manager [PHONE REDACTED], [PHONE REDACTED] Pheonix Villa Apts. Superior and Lake Nebagamo n Bruce Todd, Manager [PHONE REDACTED] Superior Golden Apts. Glenda Pede, Manager [PHONE REDACTED] Villa Rita [PHONE REDACTED] SNR Nursing Homes Nursing Homes for Seniors St. Francis in the Park Superior Administra tor [PHONE REDACTED] Golden Living Superior Administra tor [PHONE REDACTED] Villa Marina Superior Administra tor [PHONE REDACTED] Middle River Rehab Administra tor [PHONE REDACTED] SNR Assisted Living Assisted Living for Seniors The Baker House Charlie and Eva Baker, Owners [PHONE REDACTED] Harmony House Sharon Kotter, Pam Clark [PHONE REDACTED] Northern Residence Donna Dell, owner [PHONE REDACTED], [PHONE REDACTED] Pearl House Carol Dahl, manager [PHONE REDACTED] Stardusk House Greg Date, owner [PHONE REDACTED] SNR Aging Resource Center ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 33 Aging Resource Center Rhoda Nagorski, Director [PHONE REDACTED] SNR Senior Meal Sites Gathering sites for Senior Meals Aging Resource Center Rhoda Nagorski, Director [PHONE REDACTED] SNR Other Senior Communication Contacts Community Options Program/LSS County Jan Cummings , Manager [PHONE REDACTED] ext 113 PD Physically Disabled Populations County [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/humanservi ces1.htm North Country Independent Living Regional [PHONE REDACTED] v/tty Division of Vocational Rehabilitation (DVR) County [PHONE REDACTED] http://www.dwd.sta te.wi.us/dvr/default. htm Superior Vocations Center, Inc. (SVC) County [PHONE REDACTED] Challenge Center, Inc. County [PHONE REDACTED] http://www.challeng e- center.org/index.ht m Social Security Office County [PHONE REDACTED] Douglas County Aging and Disability Resource Center County [PHONE REDACTED] http://www.douglas countywi.org/adrc MHCA Mental Health and Chemical Abuse ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 34 County [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/humanservi ces1.htm HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Tradewinds Residence Inc. (CBRF) County [PHONE REDACTED] [PHONE REDACTED] info@tradewind sresidence.com http://www.tradewi ndsresidence.com Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ Twin Ports VA Clinic Regional [PHONE REDACTED] The Superior Treatment Center Regional [PHONE REDACTED] info@superiortr eatmentcenter. org www.superiortreatm entcenter.org Douglas County Aging and Disability Resource Center County [PHONE REDACTED] http://www.douglas countywi.org/adrc DD Developmentally Disabled County [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/developme ntaldisabilities.htm North Country Independent Living Regional [PHONE REDACTED] v/tty Superior Vocations Center, Inc. (SVC) County [PHONE REDACTED] Challenge Center, Inc. County [PHONE REDACTED] http://www.challeng e-center.org Social Security Office County [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 35 Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Division of Vocational Rehabilitation (DVR) County [PHONE REDACTED] http://www.dwd.sta te.wi.us/dvr/default. htm Douglas County Aging and Disability Resource Center County [PHONE REDACTED] http://www.douglas countywi.org/adrc LLLM Limited Language Competency - Legal Migrant Workers Northland Connection Regional Chris Maddy, Director, Marketing/ Business Recruitme nt [PHONE REDACTED] [PHONE REDACTED] http://www.northla ndconnection.com/ Migrant Labor Services, WI Dept. of Workforce Development State [PHONE REDACTED] http://dwd.wisconsi n.gov/migrants/defa ult.htm National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities National http://www.diversit ypreparedness.org/ LLIM Limited Language Competency - Illegal Migrant Workers ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 36 Migrant Labor Services, WI Dept. of Workforce Development State [PHONE REDACTED] http://dwd.wisconsi n.gov/migrants/defa ult.htm National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities National http://www.diversit ypreparedness.org/ LLIG Limited Language Competency - Immigrants National Resource Center on Advancing Emergency Preparedness for Culturally Diverse Communities National http://www.diversit ypreparedness.org/ Refugee Assistance Services Program, WI Dept. of Children and Families State [PHONE REDACTED] [PHONE REDACTED] http://dcf.wisconsin .gov/refugee/default .htm LLIL Limited Language Competency - Illiterate Even Start Family Literacy County Nicky Wilson, Coordinato r [PHONE REDACTED] ext. 156 wilsonn@superi or.k12.wi.us http://dpi.wi.gov/titl eone/esfl_index.htm l CGSO Culturally and Geographically Isolated - Sex Offenders Douglas County Sherriff’s Office County [PHONE REDACTED] http://www.dcsherif f.org/index.html CGJ Culturally and Geographically Isolated - Jail ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 37 Douglas County Jail County Fred Linder, Jail Administra tor [PHONE REDACTED] http://www.douglas countywi.org/county departments/jail/jail .htm CGRP Culturally and Geographically Isolated - Recreation Population and Cabin Owners Recreation Population Douglas County Forestry Department County Jon Harris, Director [PHONE REDACTED] [PHONE REDACTED] http://www.douglas countywi.org/county departments/forestr y/Forest%201/fores trynew.htm Brule River State Forest County [PHONE REDACTED] [PHONE REDACTED] http://dnr.wi.gov/fo restry/stateforests/ SF-Brule/ Amnicon Falls State Park County [PHONE REDACTED] http://www.dnr.stat e.wi.us/ORG/LAND/ PARKS/specific/amn icon/ Pattison State Park County [PHONE REDACTED] http://www.dnr.stat e.wi.us/org/land/par ks/specific/pattison/ Recreation Population and Cabin Owners Superior- Douglas County Chamber of Commerce County [PHONE REDACTED] [PHONE REDACTED] http://visitdouglasc ounty.com/ CGSE Culturally and Geographically Isolated - Special Events and Fairs Head of the Lakes County Roxanne Nephew, Assistant Manager [PHONE REDACTED] http://www.holfair.c om/ Lake Superior Dragon Boat Festival Superior [PHONE REDACTED] [PHONE REDACTED] info@lakesuperi ordragons.com http://www.lakesup eriordragons.com/ Superior- Douglas County Chamber of Commerce County [PHONE REDACTED] [PHONE REDACTED] http://visitdouglasc ounty.com/ EDM Economically Disadvantaged - Medicaid ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 38 County April Heim, ES Supervisor , Kevin Giersdorf, ES Lead Worker [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/economicsu pport.htm EDH Economically Disadvantaged - Homeless County April Heim, ES Supervisor , Kevin Giersdorf, ES Lead Worker [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/humanservi ces1.htm Homeless Shelters Center Against Sexual and Domestic Abuse, Inc. (CASDA) Regional [PHONE REDACTED] http://www.casda.o rg Harbor House Crisis Shelter Regional [PHONE REDACTED] or 715-392- 4157 info@harborhou secs.org http://www.harborh ousecs.org Solid Rock Safe Haven and Soup Kitchen/NWCS A Regional [PHONE REDACTED] http://www.northwe st- csa.org/services/soli drocksafehaven.htm Salvation Army Regional Major Rosemary Matson [PHONE REDACTED] http://www.salvatio narmyusa.org/ Local Hotel/Motel Androy Hotel Superior [PHONE REDACTED] http://www.androyh otel.com/ Manning Motel Superior [PHONE REDACTED] EDFS Economically Disadvantaged - FoodShare ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 39 County April Heim, ES Supervisor , Kevin Giersdorf, ES Lead Worker [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/humanservi ces1.htm EDEF Economically Disadvantaged - Emergency Food Access Gordon Area Pantry Gordon Town Hall [PHONE REDACTED] Faith United Methodist Church Superior [PHONE REDACTED] Salvation Army Regional Major Rosemary Matson [PHONE REDACTED] http://www.salvatio narmyusa.org/ Solid Rock Safe Haven and Soup Kitchen/NWCS A Regional [PHONE REDACTED] http://www.northwe st- csa.org/services/soli drocksafehaven.htm EDFI Economically Disadvantaged - Fixed Income County April Heim, ES Supervisor , Kevin Giersdorf, ES Lead Worker [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/economicsu pport.htm Superior Housing Authority [PHONE REDACTED] [PHONE REDACTED] info@superiorh ousing.org http://www.superior housing.org/ Catholic Charities, Housing Counseling County Sandy Al- Qudah, Director of Housing Counseling [PHONE REDACTED] [PHONE REDACTED] salqudah@ccbs uperior.org http://www.ccbsupe rior.org/Community Services.htm ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 40 Center Against Sexual and Domestic Abuse, Inc. (CASDA) Regional [PHONE REDACTED] http://www.casda.o rg Androy Hotel Superior [PHONE REDACTED] http://www.androyh otel.com/ EDUU Economically Disadvantaged - Uninsured/Underinsured Lake Superior Community Health Center County [PHONE REDACTED] [PHONE REDACTED] g/index.htm Twin Ports VA Clinic Regional [PHONE REDACTED] EDI Economically Disadvantaged - Immigrants Superior Housing Authority [PHONE REDACTED] [PHONE REDACTED] info@superiorh ousing.org http://www.superior housing.org/ POH Pet Owners - Household Pets Veterinary Clinics Superior Veterinary Hospital Regional [PHONE REDACTED] http://www.superior animalhospital.com/ Affiliated Emergency Veterinary Service Regional [PHONE REDACTED] http://www.aevs.co m/locations.cfm?id= 2 Humane Society Humane Society of Douglas County County Jodi Frank [PHONE REDACTED] s.com Other Douglas County Fair Grounds County Roxanne Nephew, Assistant Manager [PHONE REDACTED] http://www.holfair.c om/ Animal Rescue Federation Care Regional Sheila Love [PHONE REDACTED] http://www.animalr escuefederation.co m/ POL Pet Owners - Livestock/Animal Husbandry Northwoods Harness Club Regional [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 41 Douglas County 4-H Clubs County Sarah Wilcox, 4- H Youth Developm ent Educator, Douglas County UW- Extension [PHONE REDACTED] [PHONE REDACTED] sarah.wilcox@c es.uwex.edu http://douglas.uwex .edu/4h/handbook.h tml Special Population Category Resource Type Organization County, Regional, State POC Title Phone Fax Email Web MEDICAL RESOURCES SNR Senior Home Care Agencies Senior Home Health Agencies The Dove Greg Leveska, Administra tor [PHONE REDACTED] Interim Health Care [PHONE REDACTED] Gentiva Health Services Beth Abramson, Dir. [PHONE REDACTED] St. Luke's Home Care Lynn Nelson, Dir. [PHONE REDACTED] St. Mary's Home Care Brenda Ehnes, Dir. [PHONE REDACTED] Indianhead Home Services County Nancy Wiles, RN DON [PHONE REDACTED] (local), 715- 532-9396 Superior Helping Hands Tracy DeMar, owner [PHONE REDACTED], [PHONE REDACTED] We Care For You, Inc. Joanne [PHONE REDACTED] Home Instead Senior Care Regional Mary Andrews [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 42 I Wish Home Health Care Iron River Leela Hahon [PHONE REDACTED] PD Physically Disabled Physically Disabled Home Medical Products & Services Regional [PHONE REDACTED] PDVI Physically Disabled - Visually Impaired Visually Impaired Duluth Lighthouse for the Blind and Visually Impaired Regional [PHONE REDACTED] [PHONE REDACTED] info@lighthouse fortheblind- duluth.org http://www.lighthou sefortheblind- duluth.org/ MHCA Mental Health and Chemical Abuse In-Home Services, py, l Testing and Assessment s, HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ Twin Ports VA Clinic Regional [PHONE REDACTED] Outpatient Services The Superior Treatment Center Regional [PHONE REDACTED] info@superiortr eatmentcenter. org www.superiortreatm entcenter.org Outpatient and Inpatient Services for adults and adolescents Miller Dwan Chemical Dependency Services Regional [PHONE REDACTED] DD Developmentally Disabled ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 43 In-Home Services, py, l Testing and Assessment s, HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ Outpatient and Inpatient Services for adults and adolescents HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx EDM Economically Disadvantaged - Medicaid Benefits Counseling County April Heim, ES Supervisor , Kevin Giersdorf, ES Lead Worker [PHONE REDACTED] http://www.douglas countywi.org/county departments/human services/economicsu pport.htm Special Population Category Resource Type Organization County, Regional, State POC Title Phone Fax Email Web MAINTAINING FUNCTIONAL INDEPENDENCE RESOURCES PD Physically Disabled Populations Services and assessments North Country Independent Living Regional [PHONE REDACTED] v/tty Superior Vocations Center, Inc. (SVC) County [PHONE REDACTED] Challenge Center, Inc. County [PHONE REDACTED] http://www.challeng e-center.org County [PHONE REDACTED] ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 44 Case Managemen t HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Challenge Center, Inc. County [PHONE REDACTED] http://www.challeng e-center.org County [PHONE REDACTED] PDVI Physically Disabled - Visually Impaired Visually Impaired Duluth Lighthouse for the Blind and Visually Impaired Regional [PHONE REDACTED] [PHONE REDACTED] info@lighthouse fortheblind- duluth.org http://www.lighthou sefortheblind- duluth.org/index.ht ml MHCA Mental Health and Chemical Abuse Training and Support Services HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ County [PHONE REDACTED] Case Managemen t HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx County [PHONE REDACTED] Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ PDDH Physically Disabled - Deaf and Hard of Hearing Office for the Deaf and Hard of Hearing [PHONE REDACTED] http://dhs.wisconsin .gov/sensory/ DD Developmentally Disabled Services, assessments , trainings, support North Country Independent Living Regional [PHONE REDACTED] v/tty ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 45 Superior Vocations Center, Inc. (SVC) County [PHONE REDACTED] Challenge Center, Inc. County [PHONE REDACTED] http://www.challeng e-center.org HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ County [PHONE REDACTED] Case Managemen t HDC Human Development Center County [PHONE REDACTED] [PHONE REDACTED] http://www.humand evelopmentcenter.o rg/locations/douglas .aspx Challenge Center, Inc. County [PHONE REDACTED] http://www.challeng e-center.org County [PHONE REDACTED] Lutheran Social Services of Wisconsin Regional [PHONE REDACTED] http://www.lsswis.o rg/ EDH Economically Disadvantaged - Homeless Homeless Shelters Center Against Sexual and Domestic Abuse, Inc. (CASDA) Regional [PHONE REDACTED] http://www.casda.o rg Harbor House Crisis Shelter Regional [PHONE REDACTED] or 715-392- 4157 info@harborhou secs.org http://www.harborh ousecs.org Solid Rock Safe Haven and Soup Kitchen/NWCS A Regional [PHONE REDACTED] http://www.northwe st- csa.org/services/soli drocksafehaven.htm Salvation Army Regional Major Rosemary Matson [PHONE REDACTED] http://www.salvatio narmyusa.org/ ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 46 Special Population Category Resource Type Organization County, Regional, State POC Title Phone Fax Email Web SUPERVISION RESOURCES CGSO Culturally and Geographically Isolated - Sex Offenders Supervision possibly needed in shelter facilities Douglas County Sherriff’s Office County [PHONE REDACTED] http://www.dcsherif f.org/index.html CGJ Culturally and Geographically Isolated - Jail Supervision needed in shelter facilities Douglas County Jail County Fred Linder, Jail Administra tor [PHONE REDACTED] http://www.douglas countywi.org/county departments/jail/jail .htm Special Population Category Resource Type Organization County, Regional, State POC Title Phone Fax Email Web TRANSPORTATION RESOURCES CHD Buses, Vans (Handicap and General) include # of buses, # of vans Superior School District City of Superior include # of buses, # of vans Solon Springs School District Solon Springs [PHONE REDACTED] include # of buses, # of vans Maple School District Maple [PHONE REDACTED] include # of buses, # of vans Cathedral School City of Superior [PHONE REDACTED] include # of buses, # of vans Maranantha School City of Superior [PHONE REDACTED] include # of buses, # of vans Twin Ports School City of Superior [PHONE REDACTED] SNR, PD, PDVI, DD Handicap Accessible Vans ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 47 Special needs transit STRIDE - Special Transit RIDE Regional [PHONE REDACTED] http://www.duluthtr ansit.com/RiderGuid e/StrideServices.asp x CGJ Culturally and Geographically Isolated - Jail Supervision needs during transportati on Douglas County Jail County Fred Linder, Jail Administra tor [PHONE REDACTED] http://www.douglas countywi.org/county departments/jail/jail .htm Special Population Category Resource Type Organization County, Regional, State POC Title Phone Fax Email Web FACILITY RESOURCES - Shelters Douglas County Shelters Insert List POH Pet Owners - Household Pets ---PAGE BREAK--- Douglas County Special Populations Emergency Communication Guide rev: 12/01/09 48 Veterinary Clinics Superior Veterinary Hospital Regional [PHONE REDACTED] http://www.superior animalhospital.com/ Affiliated Emergency Veterinary Service Regional [PHONE REDACTED] http://www.aevs.co m/locations.cfm?id= 2 Humane Society Humane Society of Douglas County County Jodi Frank [PHONE REDACTED] s.com/ Other Douglas County Fair Grounds County Roxanne Nephew, Assistant Manager [PHONE REDACTED] http://www.holfair.c om/ Animal Rescue Federation Care Regional Sheila Love [PHONE REDACTED] http://www.animalr escuefederation.co m/ POL Pet Owners - Livestock/Animal Husbandry Northwoods Harness Club Regional [PHONE REDACTED] Douglas County 4-H Clubs County Sarah Wilcox, 4- H Youth Developm ent Educator, Douglas County UW- Extension [PHONE REDACTED] [PHONE REDACTED] sarah.wilcox@c es.uwex.edu http://douglas.uwex .edu/4h/handbook.h tml