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Tenant Relations Assistant – Housing Authority Page 1 I 2 Jurisdiction: Cortland Housing Authority Jurisdictional Class: Competitive Adopted: 4/10/84 Amended: 5/15/91; 4/2/97; 8/23/02; 10/7/09; 10/30/23 TENANT RELATIONS ASSISTANT DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for determining the eligibility of applicants for tenancy in public housing and/or subsidy of private housing, and for recertifying tenants and recipients for continued eligibility in housing programs. Eligibility determinations are based on information obtained through written applications, face-to-face interviews, and related contacts, and are made in accordance with agency rules and regulations and the established eligibility guidelines of the Federal Department of Housing and Urban Development (HUD). The work is performed under the direct supervision of administrative superiors with latitude allowed for independence of action in carrying out the details of the work. Supervision of others is not a function of this class. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Accepts, records, codes, reviews, and verifies applications for tenancy under subsidized housing programs sponsored by HUD; Gathers information relating to the application process by interview and/or telephone; Reviews applications against eligibility criteria for respective housing programs; Recommends approval or disapproval of applications and/or recommends amounts of housing assistance to be paid to eligible applicants; Recertifies tenants or recipients for continued eligibility for public housing or subsidy of private housing based on income, credit, and related financial criteria on a periodic basis according to HUD criteria; Conducts property inspections in accordance with Federal regulations, and ensure compliance of Public Housing and Section 8 structures with those requirements; Establishes and maintains files pertaining to tenant selection programs offered by the Cortland Housing Authority; Provides information regarding program purposes, eligibility criteria, housing availability, and related matters to applicants and participants in public housing programs; May prepare and/or type letters, memoranda, and reports regarding housing programs of the Cortland Housing Authority; Assists the Housing Project Manager by performing a variety of related duties. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the applicable federal, state, and local rules, regulations, and guidelines governing eligibility for public housing programs; Good knowledge of the modern methods, practices, and techniques of interviewing and information gathering; Good knowledge of arithmetic, business English, and composition; Ability to communicate effectively, both orally and in writing; Ability to analyze facts and information and apply them against established eligibility criteria; ---PAGE BREAK--- Tenant Relations Assistant – Housing Authority Page 2 I 2 Ability to deal effectively with a broad range of people; Good judgment; Tact; Patience; Accuracy; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Either: Possession of an Associate's degree or higher in human services or a related field; OR Possession of a high school diploma or equivalency diploma AND one year of full- time experience or its part time equivalent, working with the public in a position that involved interviewing, eligibility determination, or substantial direct public contact; OR An equivalent combination of training and experience as defined by the limits of and NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. NOTE: Verifiable part-time and/or volunteer experience may be credited toward the experiential requirement on a pro-rate basis. SPECIAL REQUIREMENT: Possession of a valid New York State driver’s license appropriate to the vehicles operated.