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Senior Case Aide Page 1 I 2 Jurisdiction: Cortland County Jurisdictional Class: Competitive Adopted: 4/22/98 Amended: 7/11/01; 5/8/23; 7/25/25 SENIOR CASE AIDE DISTINGUISHING FEAUTRES OF THE CLASS: This is a technical and paraprofessional position in the Department of Social Services or Health Department. The specific duties of an incumbent will vary according to the assigned program area and can include responsibility for determining financial and categorical eligibility for programs as well as providing assistance to the casework staff. The class differs from Case Aide by virtue of the level of responsibility with the eligibility process and the increased level of independent judgment. Supervision of this position is general and the responsibility of a higher level administrator or supervisor. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Conducts in-depth interviews to elicit sufficient information to approve, deny, or determine eligibility/category for all children’s or family’s service cases; Assists families in completing applications and collects all necessary documentation; Reviews applications from enrollers to ensure accuracy and completeness, determine and forward to appropriate plan; Responsible for recertification and maintenance of open cases with regard to Medicaid and Public Assistance; Assists casework staff with data entry; Responsible for compiling receipts and expenditures for payment; Resolve payment issues; Processes vouchers for transportation, contract services and stores; Acts as liaison with the state to resolve computer problems regarding WMS ( i.e., CCRs and EAF); Compiles and prepares unit statistical reports; Performs a variety of clerical functions such as keyboarding, filing, and answering telephones. May be responsible for coordinating camp programs including enrollment and payments. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of social service laws and regulations pertaining to assigned program area; Good knowledge of interviewing techniques; Working knowledge of programs relating to the provisions of human services; Ability to communicate effectively both orally and in writing; Ability to read and understand moderately complex written information; Ability to analyze obtained information and determine its pertinence to financial/service program; Ability to establish and maintain cooperative and courteous relationship with clients, service providers and the general public; Ability to compute budgets; Clerical aptitude; Reliability; Tact; Courtesy; ---PAGE BREAK--- Senior Case Aide Page 2 I 2 Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Either: Possession of an Associate's Degree or higher (or completion of 60 semester credit hours); OR Possession of a high school diploma or equivalency diploma and one year of full time experience or its part-time equivalent working with the public; OR An equivalent combination of training and experience as described in and above. NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. SPECIAL REQUIREMENT: Possession of a valid New York State driver’s license or privilege to drive a motor vehicle in New York State appropriate to the vehicles operated. Failure to maintain a NYS driver’s license including driving privileges throughout employment will result in disciplinary action or dismissal.