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Social Welfare Manager Page 1 I 2 Jurisdiction: Cortland County Jurisdictional Class: Competitive Adopted: 10/20/05 Amended: 10/01/15 SOCIAL WELFARE MANAGER DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for planning, coordinating and supervising the activities of workers within a unit or division of a social service agency. The incumbent participates in the formulation of local policies, and is responsible for the implementation of procedures for the efficient delivery of benefits and services in compliance with State and Federal laws and regulations. In addition, the Social Welfare Manager acts as a liaison between State and local agencies, and educates members of the community in matters pertaining to Social Services programs and guidelines. The Social Welfare Manager provides training to subordinate staff within the assigned unit or division, provides guidance in unusual situations, and evaluates employee performance. The work is performed under the general supervision of a division Director, with considerable leeway permitted in carrying out the details of the work. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Supervises a unit responsible for administering social services benefit programs by establishing policies for, and reviewing practices of subordinate staff, as they relate to the laws, mandates and agency policies; Plans, coordinates and manages the activities of subordinates within an assigned area of responsibility; Participates in the formulation of local policies and procedures to facilitate the delivery of benefits and services; Implements policies and procedures to ensure compliance with established policies and guidelines related to the delivery of benefits and services; Coordinates and participates in the training of staff, and serves as a resource to them in researching questions related to agency policies and procedures; Maintains cooperative working relationships with other units within the agency to facilitate the delivery of services; Participates in the interviewing of the candidates and makes recommendations for subordinate vacancies; Serves as a liaison between the State and other local agencies, and speaks to other organizations within the community regarding matters pertaining to social services programs and benefits; Completes State, Federal and local reports in a timely manner to ensure accurate statistical data analysis; Establishes performance guidelines for employees, and conducts performance evaluations; Reviews cases in which disputes arise, and implements corrective action when necessary; Interacts with attorneys and local law enforcement officials concerning hearings and cases, and appears at hearings when necessary. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Thorough knowledge of State and Federal laws and rules governing eligibility for social services benefits and programs; ---PAGE BREAK--- Social Welfare Manager Page 2 I 2 Thorough knowledge of agency programs, policies and procedures; Thorough knowledge of programs that relate to eligibility for social services such as Workers’ Compensation, Social Security, Unemployment Insurance and the Heating and Energy Assistance Program; Good knowledge of benefits and services available through community agencies by referral; Good knowledge of interview techniques and practices; Ability to plan and supervise the work of others; Ability to establish and maintain effective working relationships with others; Ability to communicate effectively both orally and in writing; Ability to deal effectively with the public; Ability to understand and interpret complex oral instructions and/or written directions; Ability to analyze and organize data and prepare records and reports; Ability to operate a personal computer and utilize common office software programs; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Either: Possession of an Associate’s degree or higher and three years of experience in case management examining, investigating or evaluating claims for assistance or benefits, one of which must have been in a supervisory capacity; OR Possession of a high school diploma or equivalency diploma and five years of experience as defined in OR An equivalent combination of training or experience as defined by the limits of and NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.