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PC Support Specialist Page 1 I 2 Jurisdiction: Cortland City Schools Jurisdictional Classification: Competitive Adopted: 2/13/98 Amended: 6/12/23 PC SUPPORT SPECIALIST DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for implementation and upgrading of software and hardware for local area networks and microcomputers (PCS and MACs). An employee in this class installs, operates, and maintains personal computer software and hardware. Supervision is received from an Administrative Superior. Performs related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Installs, maintains, and troubleshoots software and hardware (including upgrades) on local area networks (LAN), workstations, and stand-alone personal computers for the district; Evaluates and makes recommendations for software and hardware purchases; Troubleshoots software and hardware application problems on personal computers for the district; Provides phone/e-mail support of software and hardware to district staff; Assists staff in the proper use of personal computer and peripheral equipment; Assists with mass duplication of software when necessary; Prepares documentation for users of personal computers as needed. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Troubleshooting skills; Good knowledge of the use and operation of personal computers and related peripheral equipment; Ability to adapt purchases software and hardware to existing applications; Working knowledge of office terminology and procedures; Ability to operate a personal computer and peripheral equipment; Ability to follow oral and written instructions; Ability to instruct others in the use and adaptability of personal computers and purchases software and hardware; Ability to work well with others; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Either: Graduation from a regionally accredited or NYS registered college or university with a baccalaureate degree in Computer Science or a closely related field; OR Gradation from a regionally accredited or NYS registered college or university with an associate’s degree in Computer Science or a closely related field AND two years of experience or its part-time equivalent in the operation of personal computers or peripheral equipment; OR ---PAGE BREAK--- PC Support Specialist Page 2 I 2 Four years of work experience or its part-time equivalent in the operation of personal computers or peripheral equipment; OR An equivalent combination of education and experience as described above. NOTE: Degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If the degree was awarded by an educational institution outside of the United States and its territories, applicant must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found at http://www.cs.ny.gov/jobseeker/cfm. Applicants must pay the required evaluation fee.