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Community Services Worker Page 1 I 1 Jurisdiction: Cortland County Jurisdictional Class: Competitive Adopted: 10/20/05; 12/11/12; 2/5/16 Amended: 10/17/22 COMMUNITY SERVICES WORKER DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for performing staff support services relating to determining financial eligibility for the various programs administered by the Department of Social Services, as well as transporting clients to visitations and appointments. The incumbent is responsible for entering various program information in the Welfare Management Computer System, meeting with individuals to answer any questions they may have regarding benefits processing, and completing other related staff support duties related to the eligibility determination program. The incumbent is responsible for performing other related clerical type duties including scheduling appointments and case filing. The work is performed under general supervision of a higher level supervisor. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Reviews various client's paperwork submitted to the agency related to eligibility determination or other program activities; Enters various activities of recipients in the Welfare Management Computer System; Provides recipients with the necessary forms to be completed for social services benefits; Transports clients to visitations and appointments; Completes filing requirements and manipulates an alphanumeric keyboard to complete form letters; Contacts vendors by telephone regarding shut off notices and reinstatement of utilities; Performs home visits for the purpose of obtaining relevant to case work or benefit determination needs; Performs basic office and clerical duties including typing, filing, and answering phones; May interview applicants for the Home Energy Assistance Program (HEAP) and determines their eligibility for the program; May complete and process applications for HEAP recipients; May receive, handle, sort, and distribute mail including off-night delivery or pick-up. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Working knowledge of community service agencies; Working knowledge of social services eligibility criteria; Ability to deal effectively with the public; Ability to understand and empathize with the needs and concerns of others; Ability to operate a personal computer and utilize common office software programs; Ability to understand and follow oral and written instructions; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma