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Computer Support Specialist Page 1 I 2 Jurisdiction: Cortland County Jurisdictional Class: Competitive Adopted: 10/20/05 Amended: 10/24/22 COMPUTER SUPPORT SPECIALIST DISTINGUISHING FEATURES OF THE CLASS: This is para-professional work involving a variety of help desk support activities and assisting the Director of Information Technology by relieving him/her of administrative details. The nature of the work involves acting as liaison between the Director of Information Technology, vendors and representatives from county departments. The incumbent may also assist in county accounts payable process. The incumbent is allowed considerable independent judgement in the performance of duties. The work is performed under the general supervision of the Director of Information Technology in accordance with agency policies and procedures. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Provides help desk support by answering questions about county’s current accounting system and other programs; Creates and maintains a variety of databases for various departments, including the Information Technology department; Creates and maintains web pages for county departments; Schedules and/or trains employees on computer programs/systems; Maintains current distribution lists for the county e-mail system; Provides data entry services for various departments; Bills appropriate agencies/departments for services provided by the Information Technology Department; Sorts and meters mail in the mailroom; Duplicates/copies for various departments; Performs general office duties as required; May assist in the county’s accounts payable process. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good computer skills; Good ability and willingness to learn and train others in the use of new computer programs and operations; Good knowledge of the municipalities’ policies, procedures and regulations; Good knowledge of departmental programs and projects; Ability to understand and follow written and oral instructions and materials; Ability to work effectively with others; Ability to work independently; Physical condition commensurate with the demands of the position. MINIMUM QUALIFICATIONS: Either: Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s degree or higher in business, secretarial science, or computer operations; OR ---PAGE BREAK--- Computer Support Specialist Page 2 I 2 Graduation from high school or possession of a high school equivalency diploma and two years of clerical which must have included data entry operations. NOTE: Degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If the degree was awarded by an educational institution outside of the United States and its territories, applicant must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found at http://www.cs.ny.gov/jobseeker/cfm. Applicants must pay the required evaluation fee.