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Aging Services Worker Page 1 I 2 Jurisdiction: Cortland County Jurisdictional Class: Competitive Adopted: 10/20/05 Amended: 6/19/09; 4/22/10; 10/19/22; 5/21/25 AGING SERVICES WORKER DISTINGUISHING FEATURES OF THE CLASS: The work involves responsibility for providing program information to senior citizens, assisting them in completing applications for various assistance programs and providing various other service components of the Office for Aging. The work is distinguished from that of Aging Services Specialist in that the incumbent has fewer assessment duties and responsibilities. The work is performed under the direct supervision of the Aging Services Coordinator and/or Aging Services Specialist. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only) Provides information to senior citizens or their representatives concerning a variety of programs for which they may be eligible; Works directly with senior citizens and their delegates in applying and/or assessing for programs; Refers senior citizens to other applicable assistance programs and services; Makes home visits to senior citizens to provide information and/or to assist with applications; Attends staff training sessions and conferences regarding services provided; Maintains client information in a computerized database system; May present informational programs to groups regarding services; May perform outreach activities to identify individuals in need of services and programs. FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the needs, characteristics, and interests of senior citizens especially as they pertain to health, recreation, nutrition, and transportation; Working knowledge of state and federal agencies and programs providing services or grants to senior citizens; Ability to establish and maintain effective working relationships with others; Ability to deal effectively with the public; Ability to communicate effectively both orally and in writing; Ability to operate a personal computer and utilize common office software programs; Ability to understand and empathize with the needs and concerns of others; Physical condition commensurate with demands of the position. MINIMUM QUALIFICATIONS: Either: Possession of an Associate’s Degree or higher in human services or related field; OR Possession of a high school diploma or an equivalency diploma and two years of experience providing services to individuals in a human services field; OR An equivalent combination of training and experience as defined by the limits of and ---PAGE BREAK--- Aging Services Worker Page 2 I 2 SPECIAL REQUIREMENTS: 1. Verifiable part-time and/or volunteer experience may be prorated toward meeting full- time experience requirements. 2. Possession of a valid New York State driver’s license is required. Failure to maintain a NYS driver’s license including driving privileges throughout employment will result in disciplinary action or dismissal. NOTE: Degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If the degree was awarded by an educational institution outside of the United States and its territories, applicant must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm . Applicants must pay the required evaluation fee.