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Paul Stock Aquatics and Recreation Center Customer Portal User Guide A step-by-step guide to using your CivicRec account ---PAGE BREAK--- Navigate to the City’s website at cityofcody-wy.gov and click the Recreation Online icon at the bottom of the page. Account Setup: Step 1 ---PAGE BREAK--- Click the Log In/Create Account button at the top-left of the screen. Select your login preference from the drop-down menu. If you have a current membership and you have provided us with your email, your login credentials have been emailed to you. Click here to log in. If you are not a current member or have not provided us with an email address, you can create your account here. Account Setup: Step 2 ---PAGE BREAK--- To log in using your credentials, enter your email address and password, then click Log In. To create a new account, enter your information in the Sign- Up screen. Account Setup: Step 3 ---PAGE BREAK--- Once you have filled in your information, click the Next Step: Other Account Members button at the bottom-right of the screen. Account Setup: Step 4 ---PAGE BREAK--- In this screen you can add account members to your household. To add members, click on the Add Account Member button for each additional member and enter their information in the fields. After entering all account members—or if there are no additional account members—click Save & Close at the bottom-right of the screen. Your account has now been created. Account Setup: Step 5 ---PAGE BREAK--- Once you are logged in, you will see the Catalog screen. From here you can view the various memberships, programs, activities, and facility rentals by clicking on the tabs. When you select a tab, a list of items within that tab will appear underneath with a description of the program and a cost (or cost range). Using Your CivicRec Account ---PAGE BREAK--- Click on the item you wish to register for or purchase. Some activities will have multiple session so you can select the sessions or options you want. When you click on a session, a detail screen will appear with additional information about the activity. You can register for an activity by clicking the Add to Cart button. Using Your CivicRec Account ---PAGE BREAK--- You can add as many items as you would like to your cart in one login session. When you are ready to checkout, click on the cart icon at the top-right of the screen. A new screen will appear that lists your selected activities and purchases. If you want to remove an item from your cart, click the x next to the item amount. Using Your CivicRec Account If you would like to add more items to your cart, click Close and select the additional items you want to add from the Catalog. If you are ready to checkout, click the Checkout button. ---PAGE BREAK--- After selecting Checkout, you will be prompted to accept and sign the waivers applicable to the items in your cart. Check the box next to I agree on behalf of Using Your CivicRec Account ---PAGE BREAK--- After accepting the waiver a signature box will appear. Electronically sign your name and click Save After signing, click the Confirm Waiver Agreement button on the right side of the screen. If there are any informational forms for the items in your cart, you may view or print them from the next screen Select Confirm Forms to advance to the payment screen. Using Your CivicRec Account ---PAGE BREAK--- On the payment screen you will see the items from your card and a total charges due. If you have a gift certificate, you can enter the code here. You can enter optional transaction notes here. If you do not want your card information saved to your CivicRec account, un-check this box. Click the Continue to Payment button to continue your transaction. Using Your CivicRec Account ---PAGE BREAK--- When the payment screen appears, fill in your card information and billing address information, then click the Submit Payment button. Using Your CivicRec Account ---PAGE BREAK--- After your payment is processed, a receipt will appear on the screen. You can print or email this receipt. You can share on Facebook or Twitter and follow us on social media but clicking the Like button. Using Your CivicRec Account You can print any activity forms. ---PAGE BREAK--- You have several options for managing your CivicRec account. This tab will open the Catalog, where you can browse activities and add them to your cart This tab will connect you with Facebook. This tab will allow you to view the City’s policies. This tab will allow you to submit an online request for assistance from City staff. This tab will take you to your account Dashboard, where you can: view your account statements, transaction history, linked accounts, wait list status, check-in history, event calendar, contact preferences, and scholarships; and manage your payment accounts and memberships. Managing Your CivicRec Account ---PAGE BREAK--- CivicRec Support Paul Stock Aquatic and Recreation Center Phone: (307) 587-0400 Email: [EMAIL REDACTED] City of Cody Information Technology Phone: (307) 527-7511 Email: [EMAIL REDACTED] CivicPlus Phone: (888) 228-223 Email: [EMAIL REDACTED]