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UTILITY SERVICES INFORMATION RESIDENTIAL CUSTOMERS CITY OF BLACKFOOT 157 N Broadway St Backfoot Idaho 83221 [PHONE REDACTED] (phone) [PHONE REDACTED] (fax) www.cityofblackfoot.org Water Dept. [PHONE REDACTED] Hours of Business Monday – Thursday 7:30 am – 5:00-pm Friday 8:00 am – 1:00 pm After Business Hours Contact Bingham County Dispatch [PHONE REDACTED] The City of Blackfoot provides municipal utilities for its citizens in the form of Water (WA), Sewer (SW) and Garbage (GB). Customers are subject to and are required to comply with the city of Blackfoot Policies and Procedures for each service received for the City of Blackfoot. Copy of the complete policy manual is available on the City’s Website. The City of Blackfoot makes every effort to ensure that accounts are set up correctly, as well as conducting audits of accounts and assigned equipment to identify any errors. However, ensuring that the billing is correct is a shared responsibility with the utility customers. If you do not receive a bill or delinquent bill in the mail, it is your responsibility to contact City Hall at [PHONE REDACTED] opt 2 to inquired on the status of your account. The City of Blackfoot is not responsible for delays caused by the US Postal Service. RENTERS All property tenants who are listed on the lease must complete and sign the Customer Information Form and provide the following documents: Current Lease Agreement Photo identification for all property tenants on the lease Deposit in the amount of $150.00 (will be applied to your final billing when account is closed) PROPERTY OWNERS All property owners who are listed on the Warranty Deed must complete and sign the Customer Information form and provide the following documents Warranty Deed or Deed of Trust (usually in with your closing documents received at time of closing) Photo identification of property owner/owners listed on the Deed Additional persons may be added with permission of owner(s). Deposit in the amount of $150.00 (will be applied to account balance when your account has remained current for 12 consecutive months. UTILITY BILL PAYMENT Biling statements are mailed out the 1st business day of each month and reflect your usage from the prior month and is payable on the 2nd Wednesday of each month. A late fee of $5.00 will be applied in accordance with the City’s rate schedule if a balance remains on the account after the 25th of the month. Customers have several options to pay their bill: 1) In person at City Hall; 2) By telephone; 3) City Hall Dropbox; 4) US Postal Service 5) Automatic payments (ACH) or 6) On-line payments. UTILITIES WATER Water usage is metered by gallons and billed in thousand-gallon increments. Each residential customer is allocated 15,000 gallons on their base billing then billed on a tier after 15,000 gallons. Refer to the table with the Minimum Rates. In most cases meters will not be read in the winter months. Meter reading will resume in the spring and any usage beyond the minimum billing will be charged according to the tiered amounts on your spring statement. ---PAGE BREAK--- UTILITY SERVICES INFORMATION RESIDENTIAL CUSTOMERS CITY OF BLACKFOOT 157 N Broadway St Backfoot Idaho 83221 [PHONE REDACTED] (phone) [PHONE REDACTED] (fax) www.cityofblackfoot.org Water Dept. [PHONE REDACTED] Hours of Business Monday – Thursday 7:30 am – 5:00-pm Friday 8:00 am – 1:00 pm After Business Hours Contact Bingham County Dispatch [PHONE REDACTED] MINIMUM BILL $ WATER ALLOCATION 15,000 GALLONS USAGE PER MONTH Residential, Commercial & Sprinkler Systems 15,001 - 30,000 GALLONS $1.67 PER THOUSAND 30,001 – 100,000 GALLONS $1.93 PER THOUSAND 100,001 AND ABOVE $2.18 PER THOUSAND Additional Fees: Turn off for Repair $15.00 during hours, $50.00 after hours, $75.00 Holidays. No show water turn on: $15.00 Leak Check: $15.00 (WAIVE if leak is found) Service Call: $25.00 Circuit Breaker 5001-20,000 GALLONS $1.17 PER THOUSAND 20,001 AND ABOVE $1.35 PER THOUSAND METER LINE SIZE ¾ “ 1’ 1 ½” WATER $32.58 $33.43 $36.10 SEWER $59.60 $59.60 $59.60 GARBAGE $17.36 $17.36 $17.36 TOTAL $109.54 $110.39 $113.06 CIRCUIT BREAKER WATER ALLOCATION 5,000 GALLONS USAGE PER MONTH METER LINE SIZE ¾” 1” 1 ½” WATER $10.88 $11.16 $12.05 SEWER $45.30 $45.30 $45.30 GARBAGE $12.15 $12.15 $12.15 TOTAL $68.33 $68.61 $69.50- GARBAGE Residential garbage cans are picked up once/week on a regularly scheduled day, dependent upon your address. If you require an additional pick-up during the week, please contact City Hall at [PHONE REDACTED], x-1821 or dial 0. There is a charge of $9.34 for this service for residential customers. Residential customers must have their garbage can(s) on the curb of their property no later than 6:00 AM on their assigned pick-up day, unless your pick-up is alley access. There is a fee for replacement of a missing, stolen, or damaged can (other than normal wear and tear) Can Scheduled Day Cans that have debris protruding out of the lid will not be picked up as this may cause damage to City equipment. The sanitation drivers ARE NOT PERMITTED to leave their vehicles. If your garbage is missed due to our error, please contact the Utility Billing Clerk at City Hall to arrange for pick-up at no extra charge. If your garbage is missed because you did not have the can present at the time of pick-up, contact City Hall at [PHONE REDACTED], x-1821 or dial 0 to request that we return to pick up your garbage can. Residential customers will be charged $5.00 for this service. DELINQUENT POLICY All City of Blackfoot utility customers whose accounts are two months delinquent will receive a delinquent notice. It is the responsibility of the customer to carefully read the notice, as WATER SERVICES WILL BE TERMINATED seven days after the delinquent notice has been printed, unless the account is brought current or Payment Arrangements** have been made. Customers will be assessed a $50.00 DELINQUENT FEE if the account is not brought current or Payment Arrangements** for the full balance have not been made by the service termination date, regardless of whether water service is turned off. There will be an additional $50.00 fee to reestablish water service after 5:00 PM and before 7:30 AM. **Payment arrangements will only be accepted in person at City Hall and submitted on the Payment Arrangements form; they may not be changed or extended. Customers must complete a Payment Arrangement card with a commitment to make the payment in full by 5:00 PM on the last business day of the month. If arrangements are missed, the water will be disconnected on the scheduled shut-off day. This will result in a $50.00 LATE FEE being assessed (with an additional $50.00 fee after business hours.) LEVEL PAY PROGRAM If you have a one year billing history with the City, having no delinquencies or shut-offs, you are eligible for level pay. Contact Utility Billing for more information.