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Waste Hauling Report Card Year 2 July 2022 - June 2023 65% of Arvada households participate in organized waste hauling programs with curbside recycling. 63% of residents rate the City program as fair to good (2022 Community Survey) Households of 7 units or fewer 25,875 Total eligible households 16,887 in City program Homeowners Associations (HOAs) and Metro Districts 9 HOAs in the City’s program from 2021-2022) Participation by service level 11,250 Level 3 large cart 3,590 Level 2 medium cart 2,047 Level 1 small cart 23,008 Minimum Service (HOAand non-HOA) Recycling diversion rate 16% Jul 2022- Jun 2023 average 21% highest diversion rate (Jan. 2023) Licensed haulers 13 licensed haulers Pick-up accuracy rate 99.98% average (July 2022-July 2023) 99.99% Since January 2023 2022 drop off events 4 large item events 5,771 556.34 customers tons served collected 1,783 mattresses recycled cart 65% service 35% minimum service 2.5 weeks of leaf recycling events 240 tons collected ---PAGE BREAK--- 1 Waste Hauling Annual Report 2023 City of Arvada Waste Hauling Program Annual Report Year 1: July 2021 - June 2022 In June 2020, Arvada City Council approved the formation of a City of Arvada Waste Hauling program. The program started on July 5, 2021. This report provides an update on progress toward program objectives and outlines successes, challenges and oppor- tunities for Service Year 2. Program Objectives The following are objectives for the City of Arvada’s Organized Waste Hauling Program: 1. Provide a cost-effective waste hauling program to all eligible City residents - complete 2. Ensure all eligible Arvada residents have access to recycling services - complete 3. Increase recycling diversion rate in the City 4. Improve the quality of customer service to the community, including a high level of pick-up accuracy rate across the City - complete 5. Provide Arvada residents with access to large item drop-off and leaf recycling events - complete 6. Reduce the number of waste hauling trucks on City streets (reduce street wear and tear; reduce noise and air pollution) City of Arvada Waste Hauling Program Annual Report Year 2: July 2022 - June 2023 ---PAGE BREAK--- Waste Hauling Annual Report 2023 2 Objective 2021-2022 2022-2023 Provide a cost-effective waste hauling program to all eligible residents 16,243 households in service levels 1-3 9,308 households in minimum service 13,943 HOA households in minimum service 16,887 households in service levels 1-3 8,988 households in minimum service 14,020 HOA households in minimum service Increase recycling diversion rate in the City July 2021-June 2022 avg. diversion rate = 18% (increase from 13% in 2020) 2022 highest diversion rate= 24% in Jan. 2022 July 2022-June 2023 avg. diver- sion rate = 16.14% (decrease from 18% in 2022) 2023 highest diversion rate= 20.57% in Jan 2023 Improve the quality of customer service to the community, including a high pick-up accuracy rate July 2021- June 2022 = 99.74% average accuracy rate Since Jan 2022 = 99.90% average accuracy rate July 2022- June 2023 = 99.98% average accuracy Since Jan 2023 = 99.99% average accuracy Provide Arvada residents with access to large item drop-off and leaf recycling events 2021 events 2 large item 317.46 tons of trash collected 929 mattresses recycled 3 leaf recycle 592 tons of leaves composted 2022 events 4 large item 556.34 tons of trash collected 1,783 mattresses recycled 2.5 weeks leaf recycle 240 tons of leaves composted Reduce the number of waste haul- ing trucks on City streets (reduce street wear and tear; reduce noise and air pollution) The number of licensed waste haul- ers is unchanged. 9 waste haulers service Arvada. 13 licensed waste haulers. Only 9 waste haulers service Arvada for residential services. ---PAGE BREAK--- Service Levels Level 1 Level 2 Level 3 Small Cart $11.50/mo 35 gallon trash cart 95 gallon recycling cart Weekly trash pick up Bi-weekly recycling pick up On demand bulk pick up Leaf recycling events Bulk drop off events Add additional recycling carts Med Cart $15.63/mo 65 gallon trash cart 95 gallon recycling cart Weekly trash pick up Bi-weekly recycling pick up On demand bulk pick up Leaf recycling events Bulk drop off events Add additional recycling carts Lg Cart $19.76/mo 95 gallon trash cart 95 gallon recycling cart Weekly trash pick up Bi-weekly recycling pick up On demand bulk pick up Leaf recycling events Bulk drop off events Add additional trash or recycling carts Min. Service No Cart $5.13/mo Choose your own hauler Leaf recycling events Bulk drop off events All prices listed are charges. Waste hauling fees will be charged on utility bills which are on cycles. 3 Waste Hauling Annual Report 2023 Participation Rate · 25,875 non-HOA households with 7 units or fewer are eligible for the City program 16,887 households are enrolled in levels 1-3 of the City program 8,988 households receive minimum service · 9 HOAs are enrolled in levels 1-3 of the City program 14,020 HOA households receive minimum service No metro districts are enrolled in the program *Note: HOAs and metro districts with an active waste hauling contract as of December 31, 2020 were not required to join the City’s program. HOAs and Metro Districts that form after program launch are required to participate in the City’s program with cart service. 2022-2023 Successes and Challenges Recycling Rate The recycling diversion rate in the City’s program achieved a high of 20.57% in January 2023. The annual average diversion rate was down 2% from the 2021-2022 reporting year. The City team will work to increase recycling rates through increased education and communication. ---PAGE BREAK--- Waste Hauling Annual Report 2023 4 Customer Service and Pick-Up Rate Missed pick ups have steadily declined. As of June 2023, the waste hauling program is delivering a 99.98% accuracy rate. Many of the lessons learned in year one were solved in year two. For example, Republic truck drivers implemented a tracking system for service exceptions, this reports on missed pickups and overfilled cans. Truck drivers leave a message for customers when extra bags are outside of bins about the “pay as you throw” model to help educate customers. Drop Off Events In July 2022 to June 2023, the City offered four large item drop off events that provided service to 5,771 customers and collected 556.34 tons of trash. 1,783 mattresses were diverted from the landfill through recycling. The City offered a 2 ½ week leaf recycling drop off period that collected 240 tons of leaves that were diverted from the landfill. Leaf recycling drop-off was left open for 2 ½ weeks. Even with more access fewer tons of leaves were dropped off in total. More investigation into why residents may or may not be using this service is needed.