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The Arvada Report I 7 I August - September 2021 Understanding your utility bill Customer number: A unique customer identifi cation number, needed for owners, tenants and property managers to set up a self- service account and make a payment. Account number: Th e account number for the property, needed to set up a self-service account and make a payment. Due date & amount due: Shows your next payment is due and how much to pay. Previous bill amount: Shows when your last payment was made. Water charges: Shows how much water was used in the billing period. Tiers: Th ere are 4 tiers. Th e more you use, the more you pay. Tier 1 should cover typical indoor water use (cooking, bathing, and fl ushing toilets). Service charge: Flat fees that all users pay to support the operation of the system. Sewer charges: Charge per 1,000 gallons of water discharged through the sewer system based on wintertime average usage. Stormwater charges: Based on the square footage of impermeable surface on the property. Waste and Recycling Services: Beginning in September 2021, most residents will see a new line showing applicable waste and recycling services. Th is example includes charges for two months of service level 3 (95-gal. cart). Total due: Pay this amount via mail or online portal. Current Read: Shows when your water meter was read. Th e usage information from that read is what is refl ected on the current bill. Total Consumption: Th is graph charts your total water consumption over several billing cycles. On this chart, the high water usage bills corre- spond with summer watering season. The Arvada Water, Wastewater, Stormwater and Waste and Recycling utilities are funded through rates, service fees and new tap fees, not taxes. The City does not make a profi t on these services or use the funds generated for anything other than providing water, sewer, stormwater and waste and recycling services. The rates are designed to recover the costs of providing reliable, high-quality water service; to effi ciently remove, treat, and dispose of sewage generated by our customers; to safely discharge stormwater into local waterways; and to provide waste and recycling services. The City bills every two months for services. Your City of Arvada utility bill refl ects your water, sewer usage of the previous two months. For example, a bill in May refl ects usage from March and April. Due to the complexities of the billing system, waste and recycling fees may refl ect between 1 to 3 months of service depending on the cycle. For questions about your City of Arvada utility bill, please contact the Utility Billing Division at [PHONE REDACTED]. Waste and Recycling Services $39.52 $39.52 10,000 $42.90 $10.26 $48.73 $126.91 $126.91 JOE JOE RESIDENT RESIDENT 1234 MAIN STREET BOULEVARD PARKWAY 1234 MAIN ST BLVD PKWY 9/21/2021 $126.91 1 1 1 2 3 4 5 6 7 7 8 9 10 11 12 13 2 3 4 5 6 7 8 9 10 11 12 13