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FAQs for NEOGOV Applicants Q1. What process do I need to follow to apply for a job at the City of Anaheim? A1. All applications must be submitted online. The online process is instrumental in providing applicants and departments more timely communication on the status of the selection process. It also allows applicants to attach resumes, transcripts, letters of reference and other important documents for review by the Human Resources Analyst. Q2. An email address is required to complete the online application form. How do I get an email address? A2. If you do not already have an email address, free email is available through a number of providers. Though we cannot endorse any particular vendor, you may want to click on the following link for more information: http://local.anaheim.net/images/articles/4622/Email_Account.swf Q3. What if I don’t have computer/internet access? A3. If you don’t have an email account and need assistance establishing one, AnaheimJobs has resources to assist you. AnaheimJobs is located at: 290 S. Anaheim Blvd. Suite 100, Anaheim. You can also set up your e-mail account at any of the Anaheim Public Library branches. A photo ID is required. Q4. How do I get help with completing the online application form and accessing the database? A4. The Human Resources Department is committed to ensuring that this process is easy and user- friendly. To help applicants, an Online Employment Application Guide is available. Please click the link below for further information. For additional assistance, please contact the Human Resources Department at (714) 765-5111 or email at [EMAIL REDACTED] ---PAGE BREAK--- Q5. How do I check the status of my application? A5. You can check the status of your application by following these steps: Go to the Applicant Login Webpage and input your username and password. Click the ‘Application Status’ link in the center of the webpage. A status will be displayed for each position that you have applied for. You may see one of the following statuses: o Application Received — Your application was successfully submitted to the City of Anaheim. o Screening for minimum qualifications — Your qualifications are being reviewed and compared to the requirements for the position. o Selected for skills testing — Skills tests may include but are not limited to: typing, data entry and Microsoft Office software. o Selected for Interview — You will be contacted for an interview The ‘Application Status’ section will not indicate when a position is filled. You will be notified by email when a position is filled, reposted or closed. Q6. The job I’m interested in isn’t listed. How can I know when this job is available? A6. Complete a Job Interest Card. Select as many job categories as you’d like, fill in your contact information and you will receive an email as positions in those categories become available. You may also browse our Job Descriptions. Click on the title of the position, and then click ‘Email me when more jobs like this are available.’ Q7. Can I apply for more than one job? A7. Yes. A single application can be applied toward as many job openings as an applicant chooses. Q8. I have already submitted an application. How can I update my application materials? A8. With the exception of applicant contact info (name, address, phone number and email address), submitted applications cannot be updated. In order for the applicant to provide updated information after an application has already been submitted, they must submit a new, separate application to the particular open posting/recruitment. ---PAGE BREAK--- Q9. What does it mean when a position closing date says “Continuous”? A9. This means that there is no application deadline for the position. It is likely that the position will remain open until filled. Q10. How will I know when a position is filled? A10. You will be notified by email when a position is filled, reposted or closed. Q11. Will you hold my application on file for future vacancies? A11. No, your application becomes part of the records for the hiring process in which you have applied. Q12. I completed the application first, now how do I apply for a specific position? A12. The City of Anaheim’s online application system allows applicants to complete an application prior to selecting a desired position. In order to apply for a specific position after completing an application, first make sure that you are logged into the system. Next, click the "Job Opportunities" link at http://agency.governmentjobs.com/anaheim/default.cfm to review the list of open positions. Select the position that you are interested in, then click the apply link. The system will then forward you to the Agency Wide Questions webpage, and you may be required to answer Supplemental Questions as well. Continue to follow the steps until you reach the Confirmation page. Q13. What if I want to submit a resume/cover letter or other materials? A13. You may either attach or cut and paste a resume into your application. Please note that submitting a resume does not substitute for completing the application form. Q14. I have already created an account. How do I log back into the system? A14. Once you have established your account, you may access your account at the Applicant Login Webpage. You may also check the status of your application(s), update your personal information, create a new application, and view all the jobs that you have applied for. ---PAGE BREAK--- Q15. What if I can’t remember my username and/or password? A15. From the Applicant Login Webpage, click the ‘I forgot my username and/or password’ link. If you know your username, input that information, then simply answer three previously answered security questions and instantly reset your password, or, From the Applicant Login Webpage, click the ‘I forgot my username and/or password' link, input your email address and an email containing the requested information will be sent to the email address associated with the account. Please be sure to check your spam/junk mail folders and also add [EMAIL REDACTED] and [EMAIL REDACTED] to your ‘safe sender’ list. If you still do not receive the email notice, then contact NEOGOV Toll-Free Applicant Support at (855) 524- 5627. Q16. I am from another country and wish to apply for a position. Is this possible? A16. Yes, this is possible. When completing the application profile that contains the ‘contact information’ for the State, scroll down the list to the word ‘International’ from among the states in the list. Select the item. For the zip code, please enter any 5 digits, however, the field currently does not accept numeric and alphabetic characters. Q17. How do I attach documents to my online application? A17. Documents should be attached in the “Attachments” section of the online application. This is located beneath the “Resume” section. Select the “Add Attachments” link, and then select “Browse” to locate the materials you wish to include with your application. Examples of appropriate attachments could be: cover letter or curriculum vitae, resume, educational transcripts and certifications, etc.