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WELCOME TO AUTOMATED VOICE RESPONSE SYSTEM With an ongoing commitment to improve customer service, the Construction Services Division has installed an Automated Voice Response System to allow for inspection requests, 24 hours a day, 7 days a week. Inspection Line (714) 765-5126 To Schedule Inspections To Cancel Inspections For Emergency Repair Press 0 For English Press 1 For Spanish Press 2 For Operator Assistance during Office Hours (8:00 a.m. - 5:00 p.m., Monday - Friday) Press 0 Press at any time for more information. You will be prompted through the entire process. Before Calling You Will Need: 1. A touch-tone telephone. 2. A permit number. (Starting with RCP or GRA) 3. An inspection code – Choose from the codes listed on the back of this sheet. Because cellular phones often have interruptions in the transmission of information, they have been found to be unreliable when using the System. To prevent problems with your scheduling, it is recommended that you use a landline. When first using the system, it is important that you listen to the entire message at each step of the system. However, once you have become familiar with the procedures, you may move on to the next step by pressing the proper number at any time during the message. *To request this notice in an alternative format, please call (714)765-5281 or TTY (714)765-5125. The Voice Response System will prompt you through the steps below during your call. You may perform multiple transactions during each call. At the end of the call you will be issued a confirmation number. We recommend that you keep a record of your confirmation number and associated transactions in case they are needed for future reference. Choose From the Following Options: Press For English Press For Spanish Press To Schedule an Inspection Press To Cancel an Inspection Press To hear information on how to use this inspection line. Press To be transferred to an operator Press To Disconnect and Hang Up Schedule An Inspection: 1. Enter the Permit Type: (Press 1) RCP (Press 2) GRA 2. Enter the 9 digit numeric portion of your Permit Number, ignoring the dash. For example, if your permit number is RCP2005-02345, enter 200502345 The system will confirm this permit by repeating the permit number or by saying the site address. 3. Enter the Inspection Code from the list on the back of this sheet. For a list of inspection codes, press the key. 4. You will now be prompted to select an available inspection date and time. After you have scheduled the inspection you will be able to: Get a confirmation number and hang up. Use this confirmation number when inquiring about this telephone request. Request another inspection, same permit. Request another inspection, different permit. Return to Main Menu. Cancel An Inspection: 1. Enter the Permit Type: (Press 1) RCP (Press 2) GRA 2. Enter the 9 digit numeric portion of your Permit Number, ignoring the dash. For example, if your permit number is RCP2005-02345, enter 200502345 The system will confirm this permit by repeating the permit number or by saying the site address. 3. Enter the Inspection Code from the list on the back of this sheet. For a list of inspection codes, press the key. 4. You will now be prompted to select the appropriate cancellation date and time. After you have cancelled your inspection, you will be able to: Get a confirmation number and hang up. Use this confirmation number when inquiring about this telephone request. Cancel another inspection, same permit. Cancel another inspection, different permit. Return to Main Menu. Note: To reschedule an inspection, first schedule a new inspection, then cancel your existing inspection Transfer to Staff/Additional Information: You can press at any time to transfer to a live staff member during office hours. You can also press to hear an explanation of your current options. Office Hours: 8:00 a.m. to 5 p.m. Monday – Friday If you would like to verify time of inspection, please call between 8:00 a.m. and 8:30 a.m. Office Number: (714) 765-5176 Office Fax: (714) 765-4409 ---PAGE BREAK--- R PRE-CONSTRUCTION / FINAL 900 – Pre-Construction Meeting 901 – Final Inspection or Job Walk 902 – Permit Sign-Off UTILITIES (INSTALL / REPAIR / TIE-IN / ABANDON) 910 – Traffic Control and Lane Closure 911 – Cable TV Main or Service Line Installation 912 – Gas Main or Service Line Installation 913 – Telephone Main or Service Line Installation 914 – Electric Main or Service Line Installation 915 – Water Main or Service Line Installation 916 – Boring for Utility Lines STREET IMPROVEMENTS Pavement Construction 920 – Asphalt Concrete or Concrete, Saw Cutting 921 – Excavation and Trenching 922 – Asphalt Concrete Grinding 923 – Trench Backfill and Compaction 924 – Soil or Asphalt Concrete, Compaction Test 925 – Asphalt Concrete or Concrete, Repair and Patching 926 – Street Paving with Asphalt Concrete or Concrete 927 – Adjusting Manhole or Water Valve to Grade 928 – Pavement Striping 930 – Pavement Core Drill 931 – Potholing Concrete Hardscape Construction 932 – Sidewalk Construction 933 – Driveway Approach Construction 934 – Curb and Gutter Construction 935 – Cross Gutter Construction 936 – Bus Pad Construction 937 – Access Ramp Construction STORM DRAIN SYSTEM 940 – Storm Drain Main or Lateral, Pipe Installation 941 – Storm Drain Structure, Construction 942 – Catch Basin and Local Depression Construction 943 – Parkway Drain Pipe or Culvert Construction SEWER SYSTEM 950 – Sewer Main Line or Lateral, Pipe Installation 951 – Sewer Lateral Tie-In, Construction 952 – Sewer Structure, Construction 953 – Sewer Line Air Test or TV Inspection IRRIGATION / LANDSCAPING 960 – Irrigation Pipe, Valve, or Backflow Installation 961 – Irrigation Controller Installation 962 – Irrigation Line Pressure Testing 963 – Backflow Test and Certification 964 – Irrigation System Coverage Test 965 – Top Soil Placement or Soil Amendment 966 – Landscaping and Tree Planting TRAFFIC SIGNAL / LIGHTING 970 – Traffic Signal Modification 971 – Traffic Signal or Street Light, Conduit Installation 972 – Traffic Signal or Street Light, Pull Box Installation 973 – Traffic Signal or Street Light, Conductor Installation 974 – Traffic Signal or Street Light, Pole Foundation 976 – Traffic Signal or Street Light, Pole Installation 977 – Traffic Signal Controller Assembly Installation 978 – Traffic Signal or Street Light, Electrical Service Installation 979 – Traffic Signal or Street Light, Turn-On and Testing 980 – Traffic Loop Installation 981 – Traffic Sign Installation PRE-CONSTRUCTION / FINAL 800 – Pre-Construction Meeting 802 – Final Inspection or Job Walk 804 – Permit Sign-Off GRADING / CONSTRUCTION 806 – Demolition or Clear & Grubb 808 – Import or Export of Soil 810 – Erosion Control and Best Management Practices 812 – Grading 814 – Finish Grading and Lot Certification 816 – Pad Certification 818 – Crib or Retaining Wall Construction REVISED AUGUST 2010 City of Anaheim Department of Public Works Construction Services Inspection Section (714) 765-5126 Automated Inspection Request User’s Guide 200 S. Anaheim Blvd. Anaheim, CA 92805 www.anaheim.net/public works/avrbrochure.pdf RIGHT-OF-WAY CONSTRUCTION PERMIT (RCP) GRADING PERMIT (GRA)