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CITY OF ANAHEIM WATER RATES, RULES Utilities Financial Services AND REGULATIONS 201 S. Anaheim Blvd. Page No. 3.23.1 Anaheim, CA 92805 RULE NO. 23 CUSTOMER SERVICE FEES AND CREDITS ISSUED BY: Effective: 04-03-23 by Resolution No.: 2023-023 Dated: 03-28-23 Dukku Lee Superseding Resolution No.: 2021-012 Dated: 02-16-21 General Manager Applicability Applicable to all Classes of Service. Rule Number Description Fee/Credit Amount 3 Service Establishment Charge $10.00 3 Same Day Service Establishment (Additional Charge) $35.00 3/11 After Hours Service Establishment or Reconnection (Additional Charge) $60.00 4 Paperless and Automatic Electronic Payment Enrollment Credit $10.00 7 Minimum Deposit $45.00 7 Minimum Diversion Deposit Residential service Non-residential service $45.00 An amount equal to calculated deposit 9 Returned Check Charge (Item Handling Fee) In accordance with Anaheim's Municipal Code 11 Reconnection Charge $20.00 11 Investigation Charges Labor & Material 11 Damaged Locking Device Labor & Material 11 Repair or Replace Damaged Meter Labor & Material 16 Rescheduled Meter Read Charge $25.00 16/17 Courtesy Credit* Up to $50.00 17 Meter Test Labor & Material *Courtesy credits may be extended to Customers for missed appointments, billing errors, or other extenuating circumstances where the Customer, through no fault of their own, received delayed or inadequate service. The courtesy credit amount listed above is for instances incidental in nature, covering the majority of courtesy credits issued. In situations where a Customer incurred higher cost impacts, the General Manager may issue a courtesy credit in an amount commensurate with the situation.