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CITY OF ANAHEIM ELECTRIC RATES, RULES Utilities Financial Services AND REGULATIONS 201 S. Anaheim Blvd. Page No. 3.5.1 Anaheim, CA 92805 RULE NO. 5 SPECIAL INFORMATION REQUIRED ON FORMS ISSUED BY: Effective: 05-01-17 by Resolution No.: 2017-068 Dated: 04-25-17 Dukku Lee Superseding Resolution No.: 2000R-35 Dated: 03-07-00 General Manager A. CONTRACTS Each contract for electric service shall contain the following provision: "This contract shall at all times be subject to such changes or modifications by the City Council of the City of Anaheim as said City Council may, from time to time, direct in the exercise of its jurisdiction." B. UTILITY BILL The following statements will be printed on each utility bill: 1. "Bill is due upon receipt. 2. "PROCEDURES FOR PROCESSING PAYMENT OF DISPUTED UTILITY BILL Should you have a question regarding this bill, please request an explanation from the Customer Services Division of the City of Anaheim, within 10 days after receiving the bill. Your request may be made by telephone ([PHONE REDACTED]) or in writing (Customer Service Manager, Public Utilities Department, P.O. Box 3222, Anaheim, CA 92803). If, after you receive the explanation from Customer Service, you still believe you have been billed incorrectly, you have (10) ten days to send your entire remittance (payable to the City of Anaheim) with the bill and a statement setting forth the reasons why you believe the bill is not correct to the General Manager, Public Utilities Department, P. O. Box 3222, Anaheim, California 92803, to avoid discontinuance of service. Upon timely receipt of the written statement, the General Manager will review the basis of the billed amount and communicate the results of the review and decision to the customer. If the matter is not satisfactorily resolved with the General Manager, you may petition the Public Utilities Hearing Board for final determination. In the absence of a timely filed appeal, the decision of the Public Utilities General Manager will be final." 3. Those customers who receive a separate bill for their electric power from an Energy Service Provider (ESP), and who wish to question their ESP bill, must directly contact their ESP for explanations and resolution of billing issues associated with the ESP’s service. C. DISCONTINUANCE OF SERVICE NOTICE (48 hour final notice) The following statement will be printed on each discontinuance of service notice: "If payment is not received by 5:00 p.m. on the date shown above your service will be disconnected without further notice. Full payment of the bill plus any reconnection charges will be required prior to any restoration of services. A deposit may be required to reestablish your credit, whether or not service is disconnected for nonpayment." "Tampering with Meter or unauthorized breaking of seal constitutes a misdemeanor. Charges for equipment replacement must be paid in advance of restoring the service." D. REQUEST FROM RESIDENTIAL OCCUPANT (TENANT) TO BECOME CUSTOMER If a landlord in a landlord/residential tenant relationship is responsible for the payment of the electric utility bill and the account is in arrears, the residential occupant (tenant) shall have the right to become the Customer without being required to pay the amount due on the landlord’s delinquent account. In order for the Utility to make service available, the residential occupant (tenant) must agree to the terms and conditions of service.