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CITY OF ANAHEIM ELECTRIC RATES, RULES Utilities Financial Services AND REGULATIONS 201 S. Anaheim Blvd. Page No. 3.8.1 Anaheim, CA 92805 RULE NO. 8 NOTICES ISSUED BY: Effective: 02-01-16 by Resolution No.: 2016-006 Dated: 01-12-16 Dukku Lee Superseding Resolution No.: 2010-036 Dated: 04-13-10 General Manager A. NOTICES TO CUSTOMERS 1. Past Due Notices Initial Past Due Notice An initial past due notice shall be mailed, postage prepaid, to a Customer after the due date has elapsed without Customer's full payment. Past due notices shall inform Customer that their electric service is subject to termination and include the following information: The name and address of the Customer whose account is delinquent; (ii) The amount of the delinquency; (iii) The date by which payment or arrangements for payment is required in order to avoid termination; (iv) The procedure by which the Customer may request deferred payment assistance; The procedure for the Customer to obtain information on the availability of financial assistance; and (vi) The contact information of a Utility representative who can provide additional information or institute arrangements for payment. Final Past Due Notice If the Utility has not received payment by the due date of the first past due notice, a final past due notice shall be provided to Customer with the information items in above. The Utility shall provide this notice in one of two ways. This notice may be provided by the Utility first making a reasonable attempt to contact an adult person occupying or residing at the Premises of the Customer by telephone or personal contact at least 24 hours prior to any termination of service. In the alternative, when the foregoing cannot be reasonably accomplished, the Utility shall provide, by mail, in person, or by posting in a conspicuous location at the Premises the final past due notice at least forty-eight (48) hours prior to termination. Notice to Occupants Where service is provided to individually metered residential occupants in a detached single-family dwelling, a multi-unit residential structure, or mobile home park, and the owner, manager, or operator of the Premises is listed by the Utility as the Customer of record, the Utility shall make a good faith effort to inform the occupants when payment is past due that electric service will be terminated in fifteen (15) days. This subsection shall also apply to commercial and industrial occupants when the owner, manager, or operator of the Premises is listed by the Utility as the Customer of record. The 15-day written notice shall be posted on the door of each unit. If it is not reasonable or practicable to post the notice on the door of each unit, the Utility shall post two copies of the notice in each accessible common area and at each point of access to the structure or structures. This written notice requirement is only applicable to occupants and is separate from the past due notice issued to the Customer. The notice shall specify: what the occupants are required to do in order to prevent termination or reestablish service; the estimated cost of service; the contact information of a Utility representative who can assist the occupants in continuing service; and the contact information of a legal services group. This notice shall also inform the occupants that they have the right to become Customers without being required to pay the amount due on the past due account of the previous Customer. This notice will be presented in English, Spanish, Chinese, Tagalog, Vietnamese, Korean, and other such languages listed in Civil Code section 1632. (Continued) ---PAGE BREAK--- CITY OF ANAHEIM ELECTRIC RATES, RULES Utilities Financial Services AND REGULATIONS 201 S. Anaheim Blvd. Page No. 3.8.2 Anaheim, CA 92805 RULE NO. 8 NOTICES ISSUED BY: Effective: 02-01-16 by Resolution No.: 2016-006 Dated: 01-12-16 Dukku Lee Superseding Resolution No.: None Dated: None General Manager 2. Courtesy Notices In addition to past due notices as set forth in Section A.2 above, the Utility may, at its discretion, provide creditworthy Customers with a courtesy call or other electronic notification regarding their past due payment prior to termination of electric service. The Utility shall make creditworthiness determinations in accordance with Rule No. 6. 3. Service Establishment or Restoration Notices When a Customer requests the establishment or restoration of electric service, the Utility will provide a notice at the time of the request, either verbally for telephonic requests or electronically for online requests. This notice shall advise the Customer to turn off or disconnect electrical devices within the Premises as the Utility will furnish electric services to the Premises. No additional notice shall be provided thereafter. The Utility shall not be liable to Customer or Customer's tenants, occupants, or invitees for damage caused by any acts or omissions of the Utility's establishment or restoration of Customer's electric service including the failure to provide notice. As used in this section, restoration of service only means activation of an existing account, which has been disconnected in accordance with Rule No. 11. B. NOTICES FROM CUSTOMERS Except as provided elsewhere within a contract, Utility program requirements, these Rates, Rules and Regulations, the Anaheim Municipal Code, or other applicable law, Customer notices to the Utility may be given by written communication mailed or emailed to the Utility's office or may be given orally by the Customer or the Customer's authorized agent at the Utility's office. C. STATE LAW Should there be a conflict between the notice provisions of Rule No. 8 and Public Utilities Code Sections 10001 et seq., the notice provisions of the Public Utilities Code will prevail when those provisions require more notice than contained herein.