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ALPINE COUNTY Behavioral Health and Medi-Cal Mental Health Plan Guide to County Mental Health Services Adult and Children’s Mental Health Services Clinics located in Markleeville and Bear Valley 24 hours Crisis Line: 1-[PHONE REDACTED] Welcome to Mental Health! We welcome you to Alpine County Behavioral Health, Mental Health Services. We provide specialty mental health services for people who live in Alpine County, including those who are eligible for Medi-Cal. As your mental health services plan, we have specific goals. These goals are to: Provide treatment to help you address mental health Work with you and other health care providers to arrange for quality care for you. Be sensitive to your needs and respect your privacy As the participant, you also have specific responsibilities. These responsibilities are to: Keep your appointments as scheduled, or call if you cannot make your appointment. Work on treatment goals with your therapist(s) and doctor. Work with us to choose the best treatment staff for you. Service Teams We will help you to write your own Treatment Plan. A team of experts will review your plan to determine if you need services. We have an extensive team of specialists available to help you meet your goals, including: ---PAGE BREAK--- Licensed Clinical Social Worker (LCSW) Licensed Marriage and Family Therapist (LMFT) Licensed Vocational Nurses (LVNs) Case Managers Mental Health Rehabilitation Specialists Services The following services are available in English and Spanish for children, youth, adults, and older adults who are experiencing serious emotional disturbance or mental illness. Other language resources are available as needed and will be provided for free. Clinical Assessment We conduct a clinical assessment of your current emotional, behavioral, and mental health problem and needs for services; helps to determine the types of services needed for achieving outcomes. Medication Services (Clinic and As needed, we conduct assessment and medication management services at the clinic (or via with a Spanish- speaking to alleviate of mental illness. Outpatient Counseling Services We provide individual, family, or group counseling to help resolve problems. EPSDT (Early Periodic Screening, Diagnosis, and Treatment) services are available for children and youth who have Medi-Cal. Case Management Services We provide assistance to link you to needed medical, educational, social, vocational, rehabilitative, and other community services. Outreach Services Information and education to help you learn about available services. Therapeutic Behavioral Services (TBS) TBS is an intensive, short-term mental health service available to children and youth who have serious emotional problems and are at risk of out- of-home placement. TBS is available to persons under 21 who have full- scope Medi-Cal. Crisis Intervention We provide 24-hour response services to help you resolve crisis situations. ---PAGE BREAK--- Acute Hospitalization We can arrange for inpatient hospital services to treat an acute crisis. Frequently Asked Questions How much do I have to pay? Fees at Mental Health are figured according to your income on a sliding scale. You may ask about charges by calling the main clinic at (530) 694- 1816 during regular office hours. Medi-Cal and other insurance coverage are accepted. How do I resolve complaints and problems, or appeal a denial of a service? If you are not happy with your services, you may talk with us or write to us, and we will try to resolve the problem. We encourage you to discuss issues regarding your Behavioral Health services directly with your provider. For more information on resolving problems, please pick up a copy of the Client Problem Resolution Guide available in the Mental Health lobbies. For help, talk to your therapist, the Behavioral Health Director, or the Privacy/Compliance Officer. Can I pick my therapist? You may inform the staff person completing your first assessment that you would like to choose your treatment staff. Your choice of treatment staff may include staff who meet your cultural or language needs. Whenever possible, your request will be filled. At anytime, you may ask to change to another treatment staff member. You may obtain a list of our treatment staff at the front office. Are clients’ rights taken into consideration? Staff is committed to protecting your client rights. Some basic rights include the right to: Be treated with respect and with due consideration for your dignity, privacy, and confidentiality. Participate in decisions about your treatment, including the right to accept or refuse services. Give your consent about medication and treatment. ---PAGE BREAK--- Be free from any form of restraint or seclusion used as a means of retaliation, coercion, discipline, or convenience Talk to the Patient’s Rights Advocate. Request and receive copies of your medical records or request that they be changed or corrected. Receive materials in a language or in alternate formats that you can easily understand, like large print or audio. Let us know how we can help you understand our materials. All language assistance services are free. Provide us with an Advance Health Care Directive to describe your directions and preferences for treatment and care during times when you are having difficulty communicating and making decisions. An Advance Directive can inform others about what treatment you want or do not want. The complete Member Services Guide: Medi-Cal Mental Health Plan/Informing Materials are available upon request. A copy is also available in the lobby. Alpine County Behavioral Health Services 75 C Diamond Valley Rd. Markleeville, CA 96120 Phone: (530) 694-1816 Fax: (530) 694-2387 367 Creekside Dr. Bear Valley, CA 95223 Phone: (530) 694-1816 Alternate Phone (Thursdays 9 AM – 5 PM) (209) 753-2831 Fax: (209) 753-2471 Toll-Free 24-hour Crisis Services 1-[PHONE REDACTED] TDD: 711 Office Hours 8:00 a.m. – 5:00 p.m., Monday – Friday Patients’ Rights Advocate (530) 694-1816